Updated · 22 articles
Broadband scams and online safety
Scammers often pretend to be broadband providers, calling about a fault or a price change to get remote access to a computer or bank details. A genuine provider will not ask for your account password or bank details on a call you were not expecting.
Below is every article we have published on scams and staying safe online, newest first, along with our guides to parental controls and a safer home network.
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Every article on scams and safety
Newest first. Every article shows the date it was published.
Who is your child gaming with? The rule parents set least
Strangers are parents' top gaming worry, yet only 43% set rules on who their child plays with. A half-term plan and five-minute set-up for each console.
20 min read
Ofcom's 5 gaming red flags: what every parent should know
Ofcom's five gaming red flags explained for UK parents: what each one means, how to talk to your child, the settings to switch on, and where to get help.
16 min read
How to Check a Broadband Provider Is Legitimate
Learn how to check a broadband provider is legitimate: confirm trading details, contract terms and complaints route before you switch with confidence today.
7 min read
How to Set Parental Controls Before Term Ramps Up
Learn how to set parental controls before the school term ramps up, with a practical home Wi-Fi checklist for routines, safety and fewer disputes.
7 min read
UK Broadband for Security Cameras and Video Doorbells
Choose broadband for a home full of security cameras and video doorbells UK households can rely on, with upload speed, Wi-Fi, costs and switching advice.
7 min read
Broadband Scam Update: Why a "Government Scheme" at Your Door Cannot Be Real
An update to our broadband scams guide. The main government voucher scheme closed to new applications on 31 August 2026, so a doorstep caller asking for payment to join one has nothing to sell you.
13 min read
How to Complain About Broadband Mis-selling UK
Learn how to complain about broadband mis-selling UK, gather evidence, seek a fair remedy, escalate your case and switch without avoidable disruption.
7 min read
Router Security and the PSTI Law: What Your ISP Must Do and What You Should Do
Your provider is the legal manufacturer of the hub it lent you. What BT, TalkTalk, Virgin Media and the rest have published about security updates, which hubs are past their window, and what to do.
19 min read
Public WiFi Safety in the UK: 7 Clear Rules
Practical public wifi safety uk advice for households and home workers: spot risky networks, protect accounts and use your home broadband wisely daily.
7 min read
How to Spot a Fake Broadband Provider Website UK
Learn how to spot a fake broadband provider website UK, check pricing and switching details, and protect your household before you order, online today.
7 min read
Upload Speed for Home Security Cameras and Video Doorbells
What upload speed UK security cameras and video doorbells actually need, taken from manufacturers' own UK pages, and how many your broadband line will really carry.
18 min read
Router Hijacking and DNS Hijacking Explained UK
Router hijacking and DNS hijacking explained UK: spot warning signs, secure your home broadband and know when changing your router or provider is sensible.
7 min read
Router Security Updates: How Long Does Yours Actually Get?
UK law makes router makers publish how long security updates last, but sets no minimum. What 15 manufacturers actually promise, checked by hand.
26 min read
France Just Banned Cold Calls. Here Is What Actually Stops Them in the UK
France banned cold calling on 11 August. In the UK it stays legal by default. Here is the free step that works, and what providers now charge to block.
18 min read
How to Set Up Guest WiFi at Home UK Safely
Learn how to set up guest wifi at home uk, protect your main network, control visitor access and choose broadband for busy households and home offices.
7 min read
Scam Calls Pretending to Be Your Broadband Provider UK
Learn how scam calls pretending to be your broadband provider UK work, what to say, and how to check a genuine switch safely before you agree by phone.
7 min read
Broadband and Telecoms Scams: How to Spot Them and Stay Safe
Scammers pose as your broadband provider or Openreach to steal money and data. Here's how to spot the fakes, where to get official government-backed help, how to report them, and how to get your money back.
10 min read
Ofcom July 2026 Update: New Scam-Text Rules, Fibre Altnet Investigations and a Mobile Spectrum Boost
Ofcom's July 2026 decisions explained: tough new rules on scam texts and calls, investigations into five fibre altnets, a mobile spectrum auction, and what each means for you.
16 min read
Snapchat My AI and AI Companions: A Parent's Guide
What Snapchat My AI and AI companions like Character.AI mean for children, the real risks, how to turn My AI off through Family Center, and the conversation every parent should have.
9 min read
The First Smartphone Handover Checklist: Set Up Your Child's Phone Safely
A step-by-step checklist for UK parents setting up a child's first smartphone: parental controls, content filters, screen time, contacts, location and the conversation to have.
10 min read
Best Broadband for Large Families UK 2026: Multi-Device Homes
Best broadband for large UK families with multiple devices in 2026. Speed sizing, full fibre vs FTTC, Wi-Fi, parental controls and total cost by postcode.
15 min read
Ten Practical Tools Every UK Broadband Customer Should Use (Plus a Bonus Pick)
Discover ten essential free tools that help UK broadband customers boost speed, improve reliability, tighten security, and get the best value from their line.
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