YouFibre broadband deals: the price you sign is the price you pay, for all 24 months
YouFibre sells four symmetric packages and publishes the prices in its dated offer terms: £20 a month for 200 Mbps, £25 for 1000 Mbps, £30 for 2000 Mbps and £50 for 8000 Mbps, each on a minimum term of 24 months, with £0 to set up and a router included (checked 16 September 2026). One thing follows from that which almost nothing else on this site can match: because the term is 24 months, the price is fixed for the whole of the 24-month term, with no annual rise of any kind, and there is no set-up fee at all, the 24-month average is the headline price exactly, on every package. £25 a month means £25 a month for two years, not a headline that quietly becomes something else by month 13. The step comes afterwards: once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index, so £25 becomes £39.99. Two things to weigh before signing: the network reaches 3 million premises in 98 cities and towns rather than the whole country, and the group is inside a CMA investigation that reports by 15 December 2026. Compare every line at your address at broadbandswitch.uk/compare/.
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Every figure on this page carries the date it was checked. YouFibre's prices, list prices and terms were read from its plans page, its dated offer terms, its residential terms and conditions and its price book on 16 September 2026; the network and company figures come from Netomnia Group's published results; the takeover position comes from the Competition and Markets Authority's own case page; the other providers' prices come from their own sites or our hand-checked deals table on the dates shown; the live comparison lower down is refreshed daily.
What does YouFibre cost right now?
Direct answer: Four symmetric packages, published in YouFibre's own dated offer terms: £20 a month for 200 Mbps, £25 for 1000 Mbps, £30 for 2000 Mbps and £50 for 8000 Mbps, each on a minimum term of 24 months, with £0 to set up and a router included (checked 16 September 2026).
The column that usually does the work on these pages is the last one, because a headline price and a 24-month average are rarely the same number. Here they are. The range runs from £20 to £50 a month. Three things about it line up: the term is 24 months, the price is fixed for the whole of the 24-month term, with no annual rise of any kind, and there is no set-up fee to spread across it. So £25 a month costs £600 over the term and averages £25. The only other provider we cover that gets to the same place is Zen, and only on the packages where its set-up fee is waived; here it is true of every package.
| Package | Speed | Monthly price | Average over 24 months | List price after the term |
|---|---|---|---|---|
| You 200 | 200 Mbps both ways | £20 £0 to set up | £20 £480 total | £34.99 £14.99 more |
| You 1000 | 1000 Mbps both ways | £25 £0 to set up | £25 £600 total | £39.99 £14.99 more |
| You 2000 | 2000 Mbps both ways | £30 £0 to set up | £30 £720 total | £44.99 £14.99 more |
| You 8000 | 8000 Mbps both ways | £50 £0 to set up | £50 £1,200 total | £129.99 £79.99 more |
The promotional prices on this page ran for September 2026, and YouFibre reissues its offer terms month by month.
What is included at that price
Every package comes with a Wi-Fi 7 router as standard, subject to availability, and £0 to set up, because standard installation is free where the equipment YouFibre has to fit inside the property is no more than 100 metres from the nearest distribution point. That 100 metre condition is the one to ask about if you are in a flat above a shop or a converted building, where the fibre may have a long way to travel inside the property. Unlimited data throughout, and every package carries the same average speed up and down.
What costs extra, and only if you want it: YouPhone at £5 a month for evening and weekend calls to UK landlines, £10 for UK landlines at any time and £15 for UK landlines and mobiles at any time. YouMesh Wi-Fi boosters and a static IP address are sold as add-ons. There is no line rental on the broadband itself, so a landline is an add-on rather than an assumption.
The promotional prices are for new customers, and for existing customers taking a new 24-month term. Alongside those, every package is also sold on a monthly rolling contract, at the list price rather than the promotional one, which is the option to look at if you are between homes or waiting on a decision. For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, price rises by provider lists who raises what and when, and our gigabit deals page shows every gigabit option at your postcode.
The fixed price, and what happens after it
Direct answer: YouFibre's residential terms say it in six words: Annual price increases will not apply to Fixed Term Packages. So the price is fixed for the whole of the 24-month term, with no annual rise of any kind. The step comes at the end: once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index. The list prices behind the range run from £34.99 to £129.99, so £25 becomes £39.99.
It is worth being precise about why that second half is legal, because it looks at first like a loophole. Since 17 January 2025 Ofcom has banned in-contract price rises linked to inflation and required any in-contract rise to be stated in pounds and pence before you buy. YouFibre's answer is to have no in-contract rise at all, which clears the rule completely. Once the fixed term ends there is no contract left to be locked into, so an inflation-linked increase on a rolling package is allowed, and you can leave with 30 days' notice whenever you like. That makes the end of the term the only date on this page worth diarising. Our guide to in-contract price rises sets out the rules, and our report on the loyalty penalty shows what staying past a term end costs across the market.
Nothing moves
£25 in month one is £25 in month 24. Every large provider writes a fixed annual increase into the contract instead: £4 at BT, £4 at EE, £4 at TalkTalk, £4 at Virgin Media and £3.50 at Vodafone, each going on every April while you are tied in.
£25 to £39.99
The gigabit package rises by £14.99 a month, an increase of 60%. The 200 Mbps package goes from £20 to £34.99, a rise of 75%, and the 2000 Mbps one from £30 to £44.99, a rise of 50%. The top package moves furthest, from £50 to £129.99, a rise of 160%.
One diary entry
Put the term end date in your calendar with a month's warning. From that point the package is monthly rolling, so leaving needs only 30 days' notice and re-contracting usually puts you back on a promotional price. Nobody will remind you.
Symmetric speeds, and the 8 Gbps package
Direct answer: On YouFibre, every package carries the same average speed up and down, from 200 Mbps to 8000 Mbps, which is the fastest residential package we can find sold in the UK. For most households the useful tier is 1000 Mbps symmetric at £25; the top one is headroom rather than everyday speed.
The same speed, both ways
200 Mbps up as well as down on the entry package, and 1000 Mbps, 2000 Mbps and 8000 Mbps above it. An FTTC line at the same address typically uploads at under 20 Mbps, and the Openreach and cable entry tiers are all asymmetric.
What the guarantee covers
YouFibre guarantees the advertised speeds to the router, measured on a wired connection, and calculates its minimum guaranteed speed the way the Advertising Standards Authority asks: the midpoint between the fastest and slowest speeds for the package at peak times, between 8pm and 10pm. Test on a cable rather than over Wi-Fi if you ever need to hold them to it, and keep the result.
Who needs 8 Gbps
Almost nobody, and it is worth saying so. Very few home devices can take more than a gigabit, and a laptop on Wi-Fi certainly cannot. The reason to buy the top package is headroom for a house full of simultaneous heavy uploads, not a faster download.
Symmetry is the part worth paying attention to, because it is where an altnet built on its own fibre differs from a line rented on the Openreach network. YouFibre runs on Netomnia, the wholesale full fibre network in the same group, which builds its own XGS-PON fibre rather than renting Openreach. If you upload video, back up to the cloud, run a home office, host calls from a full house or send large files for work, the upload is what breaks first on an asymmetric line, and it is the half of the connection the headline speed never mentions. Our guide to upload against download explains what the difference feels like, and latency, jitter and packet loss covers the measurements that matter more than headline speed once you are past a gigabit.
The three promises: buy out, price match, speed guarantee
Direct answer: The buy out puts up to £300, in cash rather than credit towards the fee for leaving your old provider. The price match is calculated on the average monthly cost over 24 months rather than the headline. The speed guarantee covers the advertised speed to the router on a wired connection.
Up to £300, in cash
YouFibre pays up to £300 towards the exit fee from your old provider, by bank transfer rather than bill credit. Most switching offers pay a bill credit you can only spend with the new provider; this one lands in your bank account.
Matched on the 24-month average
YouFibre will match another provider's offer if it is not cheaper over 24 months, calculated on the average monthly cost across the term, on proof sent from the provider rather than from a comparison site. Note what that means: the promise is written in exactly the arithmetic this site argues for: the average monthly cost over 24 months, not the headline, which is a rare thing to see a provider write down.
Advertised speed, to the router
YouFibre guarantees the advertised speeds to the router, measured on a wired connection, and calculates its minimum guaranteed speed the way the Advertising Standards Authority asks: the midpoint between the fastest and slowest speeds for the package at peak times, between 8pm and 10pm. YouFibre publishes no remedy beyond investigating, so treat it as a commitment to look rather than a promise to pay.
The buy out is the one with real money attached, and it has conditions worth reading before you rely on it: it needs the 24-month commitment, an active direct debit, and a copy of your final bill showing the termination charge as its own line, because YouFibre will not pay against an estimate. That means claiming after you have left rather than before, so budget for paying the old provider first and being reimbursed afterwards. Our guide to leaving a contract early works through what an exit fee usually comes to, and switching credit by provider compares what everyone else offers.
Does YouFibre reach your address?
Direct answer: Only where its own network has been built, which is 3 million premises across 98 cities and towns, with more than 500,000 customers. It sells over Netomnia, the wholesale full fibre network in the same group, which builds its own XGS-PON fibre rather than renting Openreach.
3 million premises
The network reaches 3 million premises across 98 cities and towns, with more than 500,000 customers. It is built street by street, so the next road can be live while yours is not, and the exact address is the only answer that counts.
Still building
Take-up runs at 15% of the premises the network has passed, and the stated plan is 5 million premises by the end of 2027 and one million customers by 2028. Whether those targets survive the takeover is one of the things the CMA case will settle.
One brand now, not two
brsk, the group's other retail brand, was merged into YouFibre during the first half of 2026, so former brsk customers are now YouFibre customers. If you signed with brsk and are looking for its deals, this is the page you want.
The sequence is the same as for any altnet. Run the postcode in our comparison, then confirm the exact property, because a part-built street can give two different answers a few doors apart. If YouFibre has not reached you, the alternatives are usually an Openreach provider, Virgin Media on cable, or another altnet where footprints overlap: Ofcom's Spring 2026 data puts full fibre availability at 82% of UK premises and gigabit-capable availability at 89%. Our guide to what altnets are explains how a network like this gets built, and full fibre deals shows every FTTP option at your postcode.
The takeover, and what it means for a contract signed today
Direct answer: The group is being sold: nexfibre, a joint venture owned by Liberty Global, Telefonica and InfraVia, agreed in February 2026 to buy the whole group for about £2 billion, with Virgin Media O2 separately buying the retail side, YouFibre and brsk, for £150 million. Where it stands: the deal went straight to a Phase 2 competition investigation on 1 July 2026, at the buyers' own request, and the Competition and Markets Authority has a statutory deadline of 15 December 2026. For a customer the answer is simpler than the corporate story: a contract signed today runs on its own terms whatever the CMA decides, because the price is fixed for the term and the terms travel with the business.
The numbers behind the sale explain why it is happening. Netomnia Group, which owns both the network and YouFibre and is led by Jeremy Chelot, reported £104 million in the 2025 financial year, up 168%, with adjusted earnings of £5 million, its first positive year, against a £29 million loss the year before, and carries net debt of £905 million, up 69% on the year. That is the shape of a company that has built a network fast and now has to pay for it, which is the usual reason an altnet is sold rather than a sign of anything going wrong with the service. The retail side is YouFibre Limited, registered in England, company number 12359292.
The shape of the deal matters more than the headline. The network and the retail brand are being bought by connected but separate buyers, and Liberty Global and Telefonica are also the joint owners of Virgin Media O2, which is what makes this a competition question rather than a formality. The concern is the overlap between the two networks, which one study put at 832,000 premises where a household could otherwise have chosen between them. The CMA accepted interim undertakings on 24 July 2026, which keep the businesses running separately while it investigates. Nothing about the service, the brand or the contract changes while the investigation runs.
What a new owner can change afterwards is the brand on the bill, the shape of the range and where customer service sits. What it cannot change is a contract already signed: your price, your term end date and your right to leave are set by the paperwork, and they travel with the business. The practical advice is unchanged by any of it. Keep the order confirmation showing your agreed price and term end date, compare on the 24-month total rather than the headline, and act at the term end. Our altnet consolidation tracker follows the deals across the smaller networks, and our Great Consolidation report covers the market as a whole.
Switching in, and getting out
Direct answer: YouFibre tells your old provider you are leaving and switches you over on installation day, and says most people are connected within 10 days. If you are still tied in elsewhere, the buy out covers up to £300, in cash rather than credit. Going the other way, the early termination charge inside the term is the charges remaining to the end of the minimum term, less the costs YouFibre saves by no longer supplying the service, with VAT applied, and leaving at or after the term end needs 30 days' notice.
Installation is an engineer visit, because the fibre has to be brought into the property, and the appointment is booked when you order. There is a cooling-off period of 14 days from the day after your order confirmation, which is the statutory 14 days rather than a longer satisfaction guarantee, so test the connection properly in the first fortnight: the rooms you actually use, at the hours you actually use them, on a cable as well as over Wi-Fi.
The exit arithmetic is worth doing before you sign rather than after. YouFibre's early termination charge is the standard shape, taking off the costs it no longer has to pay, and it applies only inside a fixed term. Once the term has ended the package is monthly rolling, so leaving costs nothing beyond the notice. Our One Touch Switch guide explains the switching process, leaving a contract early works through the charges, and our switching checklist covers the practical steps on the day.
Complaints, reviews and the two incidents worth knowing
Direct answer: Ofcom publishes nothing for YouFibre: it has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. What exists instead is the largest review profile on this site, 4.7 out of 5 from 102,062 reviews on 16 September 2026, and the Communications Ombudsman as its dispute scheme, reachable free of charge after six weeks.
| Provider | Complaints per 100,000 |
|---|---|
| Plusnet | 4 |
| Sky | 5 |
| Virgin Media | 6 |
| EE | 6 |
| Industry average | 6 |
| BT | 7 |
| Vodafone | 8 |
| TalkTalk | 10 |
| YouFibre | no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more |
An absence is not a good record or a bad one; it means YouFibre sits below the market share at which Ofcom tables a provider, as every altnet does. That puts more weight on what is measurable, and here the measurable thing is strong: 4.7 out of 5 from 102,062 reviews, on a profile large enough that the usual objection about small samples does not really apply, with the reviews leaning heavily towards installers and phone support. It is still a sample of people who chose to write rather than a random one, so read it as a strong signal rather than a measurement. Our Complaints Floor report explains how much of the UK market now sits outside Ofcom's tables altogether.
Two things a review score does not capture
YouFibre's service was disrupted by a denial of service attack on 28 November 2025, which its chief executive acknowledged publicly the same day and which the company had largely mitigated by the following morning Denial of service attacks hit several providers that week, including BT, and no provider is immune to them. It is included here because it is exactly the kind of day that does not show up in a five-star average.
brsk, the sister brand since merged into YouFibre, disclosed a data breach on 27 November 2025 affecting 230,105 customer records, covering names and contact details but no financial information, passwords or logins; brsk said it had told the Information Commissioner and the police and offered those affected 12 months of monitoring It is fair to note that this was not YouFibre's own system, and equally fair to note that the people affected are now YouFibre customers.
If something goes wrong, the route is clear. YouFibre promises a response within 48 hours, and two working days once a complaint reaches a manager, and an unresolved complaint can go to the Communications Ombudsman once it has run six weeks, at which point YouFibre issues a deadlock letter. That matches the rule that changed on 8 April 2026. It also runs one compensation scheme of its own: YouFibre runs its own compensation scheme for delayed number porting, crediting a day's subscription for each day of delay. What it does not have is the wider safety net, because YouFibre is not one of the providers signed up to Ofcom's wider automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment. Our automatic compensation guide lists the current payments and who is signed up, and complaints and your rights covers what to do when a provider is not in the scheme.
YouFibre against the other lines at the same address
Direct answer: Where it reaches, it usually wins on price for the speed: 1000 Mbps symmetric averaged £25 a month across 24 months, against £34.41 for BT's entry full fibre, £26 for Sky's, £31.24 for EE's 150 Mbps and £27.99 for Virgin Media's M125, none of which is symmetric and all of which rise every April. What the majors sell that it cannot is an address they can reach almost anywhere, plus television and mobile on one bill.
| Provider | What it is | Entry price | Average over 24 months | Upload | Reach |
|---|---|---|---|---|---|
| YouFibre 1000 Mbps | Its own full fibre, on Netomnia | £25 (checked 16 September 2026) | £25 | 1000 Mbps, symmetric | 3 million premises in 98 cities and towns |
| YouFibre 200 Mbps | Its own full fibre, on Netomnia | £20 | £20 | 200 Mbps, symmetric | As above |
| Community Fibre | Its own full fibre | £25 for 1 Gbps (checked 16 September 2026) | £28 | 1 Gbps, symmetric | 1.4 million homes in London and parts of the South East |
| Hyperoptic | Its own full fibre | from £17 for 500Mb (checked 16 September 2026) | £21 | 523 Mbps, symmetric | two million homes, 64 UK towns and cities |
| BT | Full fibre, Openreach | £29.99 (checked 15 September 2026) | £34.41 | Asymmetric | Openreach full fibre, near national |
| Sky | Full fibre, Openreach or CityFibre | £23 (checked 15 September 2026) | £26 | Asymmetric | Openreach and CityFibre |
| Virgin Media | Cable | £23.99 (M125, checked 15 September 2026) | £27.99 | Asymmetric | Its own cable footprint |
One row deserves a note, because it is about to matter. Virgin Media's owners are the same companies buying YouFibre's network, which is the reason the CMA is looking at the deal at all: at the addresses where both reach, today's choice between them is exactly what the investigation is about. When we last hand-checked every deal, on 1 September 2026, the 373 broadband-only deals from the 28 providers we compare started at £13.50 a month (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28. A symmetric gigabit at £25 with nothing added to it sits comfortably under that median, which is the whole case for checking an altnet before you renew.
Put YouFibre next to every other line at your address
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Compare at my postcode →Who should choose YouFibre, and who should not?
Direct answer: Choose it if its network reaches your property and you want the simplest arithmetic on this site: £25 for 1000 Mbps symmetric, fixed for 24 months, with the router and the install included; look elsewhere if it has not reached you, if you want television and mobile on one bill, if you need the reassurance of a provider in Ofcom's automatic compensation scheme, or if you will not act at the term end.
Take it when
One or more of these applies to your household
- The check says its network reaches your exact property, which is the first and largest condition
- You want a price you can plan around: the price is fixed for the whole of the 24-month term, with no annual rise of any kind, so £25 averages £25 over 24 months
- Upload matters: every package carries the same average speed up and down, where every Openreach and cable entry tier is asymmetric
- You are leaving another provider mid-contract: the buy out pays up to £300, in cash rather than credit
- Money is tight: YOU 50 costs £16.99 for 50 Mbps symmetric on a fixed price
- You want more than a gigabit: it sells up to 8000 Mbps, which no other provider on this site matches
Another line is the better buy when
YouFibre's model does not suit you
- Its network has not reached your property, which no amount of comparison can fix today
- You know you will not act at the term end: £25 becomes £39.99, and nobody will remind you
- You want television, mobile and broadband on one bill, which YouFibre does not sell
- You want automatic payouts when service fails: YouFibre is not one of the providers signed up to Ofcom's wider automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment.
- You judge a provider by its complaints record: it has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more
- You want certainty about who owns your provider in two years, which the CMA case will not settle until December 2026
The test is the same as everywhere on this site: run the postcode, see what is actually available, and compare the total over the term rather than the headline. At an address the network has reached, YouFibre is usually at or near the top of that list.
What should you check before you order YouFibre?
Direct answer: Six checks, five minutes: the exact property, the current month's offer terms, the install condition if your property is unusual, the term end date in your calendar, how to claim the buy out, and whether the social tariff fits.
Six-step YouFibre check
Run each before you commit to a contract.
Check the exact property, not the street
Its network is built street by street across 98 cities and towns, so a neighbour being connected tells you nothing about your house. Run the address through our comparison and YouFibre's own checker before you compare anything else.
Read the current month's offer terms
The promotional prices on this page ran for September 2026, and YouFibre reissues its offer terms month by month. The prices on this page were read on 16 September 2026; the terms are dated, so open the current ones and check the number you are being quoted matches.
Ask about the install if your property is unusual
standard installation is free where the equipment YouFibre has to fit inside the property is no more than 100 metres from the nearest distribution point A flat above a shop, a converted building or a long internal run is where that condition bites, so ask before you order and get the answer in writing.
Write the term end date in your calendar now
This is the one date that matters. When the 24-month term ends, once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index, and £25 becomes £39.99. Set a reminder a month before, because leaving then needs 30 days' notice.
Claim the buy out properly
YouFibre pays up to £300 towards the exit fee from your old provider, by bank transfer rather than bill credit You need the final bill showing the charge as its own line, so keep it, and expect to pay the old provider first and be reimbursed afterwards.
Check YOU 50 if money is tight
YOU 50 costs £16.99 for 50 Mbps symmetric on a 24-month contract, with the price fixed for the whole of it, and the proof of benefit has to be in place before the order goes through. It becomes £26.99 at the end of the term.
Related reading: how to switch broadband, One Touch Switch, social tariffs, what altnets are, and gigabit deals.
Live YouFibre deals at your postcode
See every provider at your address, not only YouFibre
The list above is YouFibre only. The full comparison shows every provider we can switch you to at your postcode, lowest price first, including full fibre from other networks, Virgin Media on cable, the cheapest deals and social tariffs.
Show every provider at my postcode →YouFibre: frequently asked questions
How much is YouFibre broadband a month?
On 16 September 2026 the promotional prices in YouFibre's own offer terms were £20 for 200 Mbps, £25 for 1000 Mbps, £30 for 2000 Mbps and £50 for 8000 Mbps, all symmetric, all on a minimum term of 24 months. £0 to set up, because standard installation is free where the equipment YouFibre has to fit inside the property is no more than 100 metres from the nearest distribution point, and a Wi-Fi 7 router is included. The promotional prices on this page ran for September 2026, and YouFibre reissues its offer terms month by month. Check the current month's terms before you order. The useful part is that the 24-month cost is the headline multiplied by 24 and nothing else: £600 for the gigabit package, an average of £25 a month.
Does YouFibre put its prices up during the contract?
No, and the clause is worth quoting because it is unusually plain: Annual price increases will not apply to Fixed Term Packages. So the price is fixed for the whole of the 24-month term, with no annual rise of any kind. Every large provider now writes a fixed annual increase into the contract instead, £4 at BT, £4 at EE, £4 at TalkTalk, £4 at Virgin Media and £3.50 at Vodafone, and those climb every April while you are tied in. The catch is at the other end: once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index. An inflation-linked rise is allowed there because there is no fixed term left to be locked into, which is exactly why the end of the term is the date to diarise.
What happens at the end of a YouFibre contract?
The package becomes a monthly rolling one at the list price. On 16 September 2026 that meant £20 becoming £34.99, £25 becoming £39.99, £30 becoming £44.99 and £50 becoming £129.99, a step of £14.99 a month on the gigabit package. From then on once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index. Nothing is hidden about it and nothing reminds you either, so put the term end date in your calendar and re-contract, negotiate or switch before it arrives. Leaving then needs 30 days' notice. Our page on out-of-contract prices sets out the same moment provider by provider.
Are YouFibre's speeds really the same up and down?
Yes: every package carries the same average speed up and down, at 200 Mbps, 1000 Mbps, 2000 Mbps and 8000 Mbps in both directions. That last one is the fastest residential package we can find in the UK, and it is worth being honest about who needs it: almost nobody. Very few home devices can take more than a gigabit, and a single laptop on Wi-Fi certainly cannot. The reason to buy it is headroom for a house full of simultaneous heavy uploads, not a faster download. For most households 1000 Mbps symmetric at £25 is the sensible stop. Our guide to upload against download explains where the symmetry actually shows up.
Is there really no set-up fee?
There is none on the packages: £0, because standard installation is free where the equipment YouFibre has to fit inside the property is no more than 100 metres from the nearest distribution point. That 100 metre condition is the one to check if you are in a flat above a shop, a converted building or somewhere the fibre has a long way to travel inside the property, because a non-standard install is the exception the price book allows for. Ask before you order rather than after, and get the answer in writing.
What is YouFibre's contract buy out?
YouFibre pays up to £300 towards the exit fee from your old provider, by bank transfer rather than bill credit. Two details separate it from most switching offers. The payment is up to £300, in cash rather than credit, which you can spend on anything, where most providers give a bill credit you can only spend with them. And it is paid against the actual charge on your final bill rather than an estimate, so you need that bill before you claim. Our guide to leaving a contract early works through what an exit fee usually comes to.
Does YouFibre have a social tariff?
Yes. YOU 50 costs £16.99 a month for 50 Mbps symmetric, on a 24-month contract, with the price fixed for the whole of it. Eligibility is the usual benefits list: Universal Credit, Income Support, Pension Credit, income-related Jobseeker's Allowance, Housing Benefit, Personal Independence Payment or Attendance Allowance, with evidence needed before the order is placed. At the end of the 24 months it becomes £26.99 if it is not renewed, so the renewal date matters as much as it does on the standard packages. Set against the rest of the market it sits mid-table: Virgin Media Essential Broadband costs £12.50, Community Fibre Essential £12.50 with no eligibility criteria to prove, Hyperoptic's Fair Fibre starts at £13 and BT Home Essentials at £16.50. Our social tariffs guide lists every one and what each asks you to prove.
Where is YouFibre available?
Only where its own network has been built: 3 million premises across 98 cities and towns, with more than 500,000 customers. Netomnia, the wholesale full fibre network in the same group, which builds its own XGS-PON fibre rather than renting Openreach. Take-up runs at 15% of the premises the network has passed, and the stated plan is 5 million premises by the end of 2027 and one million customers by 2028. Like every network built street by street, the postcode is a hint and the exact address is the answer, so check the property rather than the town. One thing that has changed recently and confuses searches: brsk, the group's other retail brand, was merged into YouFibre during the first half of 2026, so former brsk customers are now YouFibre customers.
What is happening with the YouFibre takeover?
The group is being sold: nexfibre, a joint venture owned by Liberty Global, Telefonica and InfraVia, agreed in February 2026 to buy the whole group for about £2 billion, with Virgin Media O2 separately buying the retail side, YouFibre and brsk, for £150 million. Where it stands: the deal went straight to a Phase 2 competition investigation on 1 July 2026, at the buyers' own request, and the Competition and Markets Authority has a statutory deadline of 15 December 2026. The CMA accepted interim undertakings on 24 July 2026, which keep the businesses running separately while it investigates. The competition question is the overlap between the two networks, which one study put at 832,000 premises where a household could otherwise have chosen between them. For a customer the practical answer is simpler than the corporate one: a contract signed today runs on its own terms whatever the CMA decides, because the price is fixed for the term and the terms travel with the business. What a new owner can change over time is the brand on the bill, the shape of the range and where customer service sits, which is worth knowing before a two-year commitment rather than worrying about. Our altnet consolidation tracker follows the deals across the smaller networks.
How do I switch to YouFibre, and what does it cost to leave?
YouFibre tells your old provider you are leaving and switches you over on installation day, and says most people are connected within 10 days. Installation is an engineer visit, because the fibre has to reach the property. If you are still tied in elsewhere, the buy out covers up to £300, in cash rather than credit. Going the other way, the early termination charge inside the term is the charges remaining to the end of the minimum term, less the costs YouFibre saves by no longer supplying the service, with VAT applied, leaving at or after the term end needs 30 days' notice, and there is a cooling-off period of 14 days from the day after your order confirmation. Our One Touch Switch guide explains the switching process end to end.
Is YouFibre reliable?
By the measure available, unusually well regarded: its Trustpilot profile stood at 4.7 out of 5 from 102,062 reviews on 16 September 2026, the largest review base of any provider on this site. Three honest notes belong beside that. It has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more, so the standard independent check is unavailable. YouFibre is not one of the providers signed up to Ofcom's wider automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment. And two incidents in late 2025 are worth knowing rather than hiding. YouFibre's service was disrupted by a denial of service attack on 28 November 2025, which its chief executive acknowledged publicly the same day and which the company had largely mitigated by the following morning brsk, the sister brand since merged into YouFibre, disclosed a data breach on 27 November 2025 affecting 230,105 customer records, covering names and contact details but no financial information, passwords or logins; brsk said it had told the Information Commissioner and the police and offered those affected 12 months of monitoring Neither is a reason to avoid YouFibre, and both are the kind of thing a review score does not capture.
How does YouFibre compare with BT, Sky or Virgin Media?
On price for the speed, where it reaches, it wins comfortably. Its gigabit package averaged £25 a month across 24 months on the checked date, against £34.41 for BT's entry full fibre, £26 for Sky's, £31.24 for EE's 150 Mbps and £27.99 for Virgin Media's M125, none of which is symmetric and all of which rise every April. What the majors sell that YouFibre cannot is an address they can reach almost anywhere, plus television and mobile on the same bill. If the network reaches you, run both numbers over the full term rather than the first month.
How does YouFibre compare with the other altnets?
It is the biggest of them by customers. YouFibre has more than 500,000 customers on a network of 3 million premises, against Community Fibre's 450,000 on 1.4 million homes and Hyperoptic's more than 440,000 on two million homes, while Gigaclear serves more than 175,000 customers across rural England. On price, YouFibre's £25 gigabit and Community Fibre's £25 are the two keenest we track, and YouFibre is the only one selling 8000 Mbps. On terms, YouFibre's fixed price beats Community Fibre's £3 April rise and Gigaclear's step at the end of its term; Hyperoptic is the one to beat for flexibility, because it sells rolling monthly contracts.
Is YouFibre worth it?
Where the network reaches, for most households, yes. £25 for 1000 Mbps symmetric, fixed for 24 months, with the router and the install included and up to £300 towards leaving your old provider, is the most straightforward offer on this site: there is no rise to model, no set-up fee to add and no promotional month to unpick. The three reasons to hesitate are all about what happens next: the step to £39.99 at the term end, the CMA decision due by 15 December 2026, and the fact that the network reaches 3 million premises rather than everywhere. Compare what else reaches you at your postcode before you decide.
In short
- YouFibre's promotional prices on 16 September 2026 were £20 for 200 Mbps, £25 for 1000 Mbps, £30 for 2000 Mbps and £50 for 8000 Mbps, all symmetric, all on a minimum term of 24 months.
- The price is fixed for the whole term: Annual price increases will not apply to Fixed Term Packages. With £0 to set up and a router included, the 24-month average is the headline price exactly, on every package. Only Zen comes close, and only on the packages where its set-up fee is waived.
- The step comes at the end: once the fixed term ends the package becomes a monthly rolling one, and the charges on a monthly rolling package may then increase each year in line with the Consumer Price Index, so £25 becomes £39.99, a rise of £14.99 a month.
- YouFibre pays up to £300 towards the exit fee from your old provider, by bank transfer rather than bill credit. YouFibre will match another provider's offer if it is not cheaper over 24 months, calculated on the average monthly cost across the term, on proof sent from the provider rather than from a comparison site. And YOU 50 costs £16.99 a month for 50 Mbps symmetric.
- The network covers 3 million premises across 98 cities and towns with more than 500,000 customers, and brsk, the group's other retail brand, was merged into YouFibre during the first half of 2026, so former brsk customers are now YouFibre customers.
- Hanging over all of it: the deal went straight to a Phase 2 competition investigation on 1 July 2026, at the buyers' own request, and the Competition and Markets Authority has a statutory deadline of 15 December 2026.
Each line above stands on its own and carries its date, so it can be quoted as it is. Prices are refreshed from the providers' own price lists and our monthly deals check; the guide itself is reviewed by a person at least every three months, last on 16 September 2026.
References
- YouFibre
YouFibre. (2026). Our plans. Retrieved 16 September 2026, from youfibre.com/our-plans
- YouFibre
YouFibre. (2026, September). Offer terms and conditions. Retrieved 16 September 2026, from youfibre.com
- YouFibre
YouFibre. (2026, July 10). Residential terms and conditions. Retrieved 16 September 2026, from youfibre.com
- YouFibre
YouFibre. (2026, September 3). Price book. Retrieved 16 September 2026, from youfibre.com/legal/price-book
- YouFibre
YouFibre. (2026). Complaints code of practice. Retrieved 16 September 2026, from youfibre.com
- YouFibre
YouFibre. (2026). Social tariff: YOU 50. Retrieved 16 September 2026, from youfibre.com/socialtariff
- GOV.UK
Competition and Markets Authority. (2026). nexfibre / Substantial merger inquiry. gov.uk
- ISPreview
Jackson, M. (2026, July). CMA fast tracks nexfibre £2bn Netomnia broadband merger to Phase 2 competition probe. ISPreview. ispreview.co.uk
- ISPreview
Jackson, M. (2026, June). Broadband ISP YouFibre tops 500,000 UK fibre customers on Netomnia. ISPreview. ispreview.co.uk
- ISPreview
Jackson, M. (2026, January). Netomnia expand FTTP broadband to 3 million UK premises as take-up rises. ISPreview. ispreview.co.uk
- ISPreview
Jackson, M. (2025, November). Concern as UK broadband ISP brsk hit by major customer data breach. ISPreview. ispreview.co.uk
- Ofcom
Ofcom. (2026). Social tariffs: cheaper broadband for people on benefits. Updated 17 August 2026. ofcom.org.uk
- Ofcom
Ofcom. (2024, July 19). Ofcom bans mid-contract price rises linked to inflation. ofcom.org.uk
- Trustpilot
Trustpilot. (2026). YouFibre reviews. Retrieved 16 September 2026, from uk.trustpilot.com
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026). Ofcom automatic compensation rates. broadbandswitch.uk/guides/automatic-compensation-rates/
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026). Broadband deals, checked by hand. Verified 1 September 2026. broadbandswitch.uk/broadband-deals/
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026, July). The Complaints Floor: Report No. 30. broadbandswitch.uk/reports/the-complaints-floor/
Ready to compare YouFibre against every line at your address?
If its network has reached your property, the live YouFibre list above shows what you can order today. If it has not, BT, Sky and Plusnet reach almost everywhere on the Openreach network, Virgin Media covers its own cable footprint, and the other altnets may reach your street. Either way, one postcode settles it.
Compare at your postcode →
YOU 50: the social tariff
Direct answer: YOU 50 costs £16.99 a month for 50 Mbps symmetric full fibre on a 24-month contract, with the price fixed for the whole of it. Eligibility is the usual benefits list, and it becomes £26.99 at the end of the term if it is not renewed.
The qualifying benefits are Universal Credit, Income Support, Pension Credit, income-related Jobseeker's Allowance, Housing Benefit, Personal Independence Payment or Attendance Allowance, with evidence needed before the order is placed. Set against the rest of the market it sits mid-table on price and near the top on speed for the money: Virgin Media Essential Broadband costs £12.50, Community Fibre's Essential £12.50 for 35 Mbps with no eligibility criteria to prove, Hyperoptic's Fair Fibre starts at £13, BT Home Essentials at £16.50 and NOW Broadband Basics at £20 a month, while EE, Plusnet, TalkTalk and Gigaclear run no broadband social tariff at all. 50 Mbps symmetric is more than most social tariffs offer, and the fixed price for the full term is worth as much as the headline. Our social tariffs guide lists every tariff and who qualifies, and social tariff eligibility explains the benefits that count.
Two practical notes. The proof has to be in place before the order goes through, so gather it first rather than starting the order and stalling. And diarise the end of the 24 months the same way you would on a standard package, because £26.99 is a YOU 50 that has quietly stopped being a social tariff.