Who this suits
- Any business where connectivity loss means lost revenue or client impact.
- Offices with VOIP phones that cannot tolerate gaps.
- Multi-site businesses migrating locations sequentially.
Business broadband switching without downtime
Last reviewed: 23 March 2026
Short answer: Schedule a controlled overlap where possible and keep current service live until the new line is proven stable.
What to check
- Notice periods and contract end dates on current service.
- Installation lead time for new provider.
- Whether mobile broadband can serve as temporary backup.
- Go-live date alignment with low-impact business periods.
Watch-outs
- One Touch Switch applies to residential lines and may not cover all business contracts.
- Some providers need manual coordination for business migrations.
- Early termination fees on the old contract may apply if overlap is needed.
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Frequently asked questions
Can I have two broadband services running at the same time?
Yes. Running both lines briefly is the safest way to avoid a gap. Cancel the old service only after the new one is stable.
Does One Touch Switch work for business broadband?
One Touch Switch is designed for residential switching. Business contracts may require separate coordination with both providers.