Community Fibre broadband deals: London's price list, the two rises to plan for and whether it reaches you

What does Community Fibre cost right now?

Direct answer: The whole list, published without a postcode: £19 a month for 150 Mbps, £21 for 500 Mbps, £25 for 1 Gbps, £32 for 1 Gbps with Premium WiFi and £63 for 5 Gbps with Premium WiFi, all on 24 months with £0 to set up and a router included (checked 16 September 2026). Add the fixed £3 that goes on each April and the 1 Gbps plan averages £28 a month across the term.

Two things make this price list unusually easy to use. Community Fibre publishes it openly, so you can compare before you hand over an address, and it publishes the expected Wi-Fi speed next to the wired one, which is the figure most households actually live with. The standard range runs from £19 to £63 a month. A flash sale of 10% off every broadband plan for new customers was running when we checked, ending 16 September 2026. The table below shows the standard price and any promotional price beneath it, with the arithmetic run on the standard one, so the figures stay true when a promotion ends.

On 16 September 2026 Community Fibre was running a flash sale of 10% off every broadband plan for new customers, ending that day, which took 150 Mbps to £17.10 a month, 500 Mbps to £18.90, 1 Gbps to £22.50 and the 5 Gbps Premium WiFi package to £56.70. The standard prices behind those, and the arithmetic on this page, are £19, £21, £25 and £63.

For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, price rises by provider lists who raises what and when, and our gigabit deals page shows every gigabit option at your postcode.

The two rises: April, and the end of your term

Direct answer: A fixed £3 a month goes on each April during the contract, and a further £4 when the minimum term ends. Both are printed before you buy, and the Essential social tariff is exempt from the April one.

Since 17 January 2025 Ofcom has banned in-contract rises linked to inflation and required any rise to be stated in pounds and pence before you buy. Community Fibre's plan cards do that twice over, with a dated first step and the words '£3/month increase every April', then the end-of-term step alongside. Set against the rest of the market, £3 is at the low end: £4 at BT, £4 at EE, £4 at Plusnet, £4 at TalkTalk, £4 at Virgin Media, £3.50 at Vodafone, £3.50 at Three and £4 at Hyperoptic, while Sky and NOW fix no amount at all. Our guide to in-contract price rises sets out the rules.

Essential: the social tariff anyone can have

Direct answer: £12.50 a month for 35 Mbps symmetric full fibre on a 12-month contract with no mid-contract price increase and no set-up fee, with a dual-band Wi-Fi 5 mesh router included and no eligibility criteria to prove. The same promotion took Essential to £11.25 a month while it lasted. Every other social tariff we track asks for proof of a qualifying benefit; this one asks for nothing.

That single difference matters more than the price. Ofcom's own work on social tariffs has long shown that the barrier is not the tariff but the paperwork and the awareness, and most households who qualify never claim. Community Fibre removed the qualifying step altogether, so any new customer in its footprint can order Essential in the same few clicks as a standard package. Set against the rest of the market, Virgin Media Essential Broadband costs £12.50, BT Home Essentials starts at £16.50, Vodafone Essentials Broadband costs £20, NOW Broadband Basics costs £20 a month, Hyperoptic's Fair Fibre starts at £13 and Sky Broadband Basics costs £20 for existing customers, while EE, Plusnet, TalkTalk and Three run no broadband social tariff at all. Our social tariffs guide lists every tariff and who qualifies.

Two honest notes before you take it. £4 more when the contract ends, the same step the standard packages get, so diarise the end of the 12 months. And at 35 Mbps it is a modest connection: for a household that can stretch to it, £19 buys four times the speed, and the gap between the two is smaller than the gap between Essential and doing without.

Does Community Fibre reach your address?

Direct answer: Only in its own footprint, which is London and parts of the South East: 1.4 million homes, with 450,000 customers. It is worth being precise about the geography, because Community Fibre is usually described as London only and its network now runs past the boundary in places.

The practical sequence is the same as for any altnet. Run your postcode in our comparison, then check the exact flat or house number, because a part-built block can give two different answers. If Community Fibre has not reached you, the alternatives in London are Hyperoptic if your building is on its network, Virgin Media on cable, and the Openreach providers: Ofcom's Spring 2026 data puts full fibre availability at 82% of UK premises and gigabit-capable availability at 89%. Our guide to broadband for flats covers the freeholder and wayleave questions that decide which networks can reach a block at all.

It is not a broadband-only provider any more

Direct answer: Alongside the fibre, Community Fibre now sells a 4K TV box from £12 a month, with live football, cinema and entertainment channels and more than 250,000 hours on demand, unlimited calls to UK landlines and mobiles for £12 a month, Norton 360 Premium for £7 a month and a mobile eSIM at £17 a month, or £15 for its own broadband customers, on a monthly renewing contract with unlimited data under a fair use policy. That changes the comparison with the big providers, because the bundle argument used to be the one thing an altnet could not answer.

The sensible way to use any of it is to price each piece against what you pay now, rather than taking the bundle because it is there. The broadband is the part that is hard to beat on price; the extras are ordinary market rates, and a household that already has a streaming stack or a mobile contract it likes will do better keeping them.

The Vodafone deal, and two ways to buy the same line

Direct answer: VodafoneThree signed a wholesale agreement with Community Fibre on 12 June 2025, covering up to 1.3 million London homes, so Vodafone-branded broadband sold in London can run on Community Fibre's network. So in much of London you can buy the same underlying fibre twice over, and the difference is the product wrapped around it: buying direct usually costs less than the Vodafone-branded equivalent on the same line, while buying from Vodafone brings its own hub, its mobile bundle discounts and its own price rise terms.

This is worth understanding before you compare quotes, because two prices for what looks like the same speed may be the same physical line. Buying direct from Community Fibre gets you its own router, its own service operation and the price list on this page. Buying the Vodafone-branded version gets you Vodafone's hub and app, its mobile bundle discounts, and its own annual rise of £3.50 a month rather than Community Fibre's £3. Neither is automatically better: a household with Vodafone mobile may find the bundle discount outweighs the gap, and a household without it usually will not. Our Vodafone page sets out that side in full, and the live comparison below shows both at your postcode where both are available.

Who owns Community Fibre, and why that matters now

Direct answer: It is backed by Warburg Pincus, DTCP, Railpen and NDIF and led by Graeme Oxby, and it has spent about £1 billion on the network since 2013. The part worth knowing before a two-year commitment: Warburg Pincus was reported in June 2026 to be looking for a buyer for Community Fibre, and to have explored a merger with Hyperoptic; neither company has confirmed it.

The numbers behind the reports are strong rather than distressed. Revenue reached £113 million in 2025, up 48%, adjusted earnings reached £50 million, up 530%, with operational cash flow breakeven reached in the first quarter of 2026, take-up runs at about 33% of the homes it has passed, with its earliest areas near 50%, and the company has committed to growing the network beyond two million homes and businesses, substantially complete by 2028 or 2029. A business that has just restarted building is not one being wound down, and the interest reported from buyers is the kind that follows good numbers.

For a customer the practical points are small. Your contract terms, your price steps and your right to leave are set by the paperwork you sign rather than by the shareholder register, and they travel with the business if it changes hands. What can change over time is the brand on the bill and the shape of the range, which is what happened when NOW's broadband moved under Sky's operation. Our Great Consolidation report tracks who is buying whom across the UK market, and our altnet consolidation tracker follows the smaller networks. Keep the order confirmation that shows your agreed price and the April steps, and you are covered whatever happens above your head.

Community Fibre against the lines at the same address

Direct answer: Where it reaches, it usually wins on price for the speed: 1 Gbps symmetric averaged £28 a month across 24 months, against £26 for Sky's entry full fibre at a tenth of the speed, £27.99 for Virgin Media's M125, £31.24 for EE's 150 Mbps and £34.41 for BT's entry full fibre. What the majors sell that it cannot is an address they can reach almost anywhere.

Community Fibre publishes its own comparison alongside ours, checked by an outside firm, which puts its 1 Gbps package £279.76 below BT Full Fibre 900 over 24 months. Our figures are built differently, on our own 6/12/6 model and each provider's own published rise, and they point the same way. When we last hand-checked every deal, on 1 September 2026, the 373 broadband-only deals from the 28 providers we compare started at £13.50 a month (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28. A symmetric gigabit inside that band is the reason London addresses should always check the altnets before renewing.

Who should choose Community Fibre, and who should not?

Direct answer: Choose it if it reaches your address and you want symmetric speed at the lowest price we see in London, if upload matters, if you want a gigabit or more, or if anyone in the household would benefit from Essential at £12.50 with no eligibility criteria to prove; look elsewhere if it does not reach you, if you need a rolling monthly contract, or if you want a provider whose complaints record Ofcom publishes.

The test is the same as everywhere on this site: run the postcode, see what is actually available, and compare the total over the term rather than the headline. In London, Community Fibre is usually at or near the top of that list.

Complaints, awards and what the scores actually say

Direct answer: Ofcom publishes nothing for Community Fibre: it has no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. What exists instead is a Trustpilot profile at 4.7 out of 5 from 95,429 reviews on 16 September 2026, its own claims to ISPA Best Consumer ISP 2025, a Which? Great Value Provider award for the second year running, and Opensignal's highest London rating for reliability experience, and the Communications Ombudsman as its dispute scheme, reachable free of charge after six weeks.

An absence is not a good record or a bad one; it means Community Fibre sits below the market share at which Ofcom tables a provider, as every altnet does. That puts more weight on what is measurable. Its Trustpilot profile is large and long-running, and at 4.7 out of 5 from 95,429 reviews it is the highest of any provider on this site, though a review profile is a sample of people who chose to write rather than a random one. Its award claims are its own, and they are checkable: ISPA Best Consumer ISP 2025, a Which? Great Value Provider award for the second year running, and Opensignal's highest London rating for reliability experience. Our Complaints Floor report explains how much of the UK market now sits outside Ofcom's tables altogether.

If something goes wrong, the route is clear. Community Fibre's complaints procedure says an unresolved complaint can go to the Communications Ombudsman after six weeks, which matches the rule that changed on 8 April 2026. Our complaints and your rights guide walks through the steps, and our complaints page has the contacts.

What should you check before you order Community Fibre?

Direct answer: Six checks, five minutes: the exact address, the 24-month average rather than the headline, whether Essential fits, the Wi-Fi speed rather than the wired one, the Vodafone-branded alternative if you have Vodafone mobile, and a proper test inside the first month.

Related reading: how to switch broadband, broadband for flats, social tariffs, what altnets are, and gigabit deals.

Live Community Fibre deals at your postcode