Broadband switch checklist (UK)

Work through this checklist before you switch to reduce surprises on cost, timing and service.

Last updated: 30 Dec 2025

Before you order

• Check your contract end date and any early termination or cease fees.
• Confirm total first-year cost of the new deal, including setup, delivery or installation.
• Check if the price is fixed for the term or has a stated annual rise.
• Verify availability at your exact address, not just your postcode area.
• If you need a landline number, ask about porting during sign up.

During the switch

• Note your activation date and any engineer appointment window.
• Keep your mobile number and email handy for delivery and go-live updates.
• If moving networks (e.g., cable to Openreach or to 5G), consider a brief overlap to avoid downtime.
• Place the new router near the master socket or a strong signal spot; keep packaging for returns if needed.

After go live

• Test speeds on Ethernet and on Wi‑Fi; compare to the guaranteed minimum.
• If performance is below the minimum after troubleshooting, speak to the provider about remedies.
• Return old equipment if requested to avoid charges.
• Make a note of the end of your cooling off period (usually 14 days for online/phone orders).