Truespeed broadband deals: the price that starts when your contract ends
Truespeed sells four full fibre packages from £20 to £29 a month, and every tier is symmetrical, so the upload speed matches the download speed, which is unusual at these prices. Installation is £0 and the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge. The price is genuinely fixed for the term: the price you sign up to is fixed for the whole minimum term, with no annual increase clause, no CPI-linked adjustment and no fixed pounds-and-pence rise anywhere in the terms. What is harder to find is the price after it. Truespeed sells every package on 18, 12 and 24 months, and the out-of-contract price appears on the 12-month card and on no other, so the 18-month deal Truespeed advertises hardest and the 24-month one both leave it out. Put the product pages next to the legals page dated 23 April 2026 and the figure appears: the out-of-contract prices run £35 to £65, so on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did. On Truespeed 900 the step is £36 a month, or 124.1%. Truespeed does publish these figures, on its legals page, and it invites you to ring and renew rather than letting the higher price stand. What it does not do is print them where you choose the package. So put the end of your minimum term in your calendar on the day you order, and set the reminder a month early. Compare every line at your address at broadbandswitch.uk/compare/.
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Every number here carries the date it was checked, and here is where each one comes from. The package prices, speeds and contract lengths were read from Truespeed's own product pages on 18 September 2026, one page per package, and cross-checked against our own hand-checked deals table; the out-of-contract prices come from Truespeed's legals page, from the section dated 23 April 2026; the contract clauses, the speed wording and the repair window come from its terms of service dated 18 February 2026; the exit charge comes from its own support page; the complaints route from its code dated 7 April 2026; the turnover, loss and net liabilities were read directly from the accounts Truespeed filed at Companies House on 14 July 2026; the dispute scheme was read from the CISAS register and the coverage from Truespeed's own locations index. The live comparison lower down is refreshed daily.
What does Truespeed cost right now?
Direct answer: From £20 a month for 150 Mbps to £29 for 900 Mbps on an 18-month contract, with £0 to set up and the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge, and every tier is symmetrical, so the upload speed matches the download speed. Truespeed sells all four packages on 18, 12 and 24 months, and the last column is the one that decides what the deal is really worth.
Most write-ups of Truespeed quote the 18-month price and stop. This table has four price columns because Truespeed sells each package three ways and publishes a fourth figure for what happens afterwards, and you need all four to compare it with anything else. The three contract columns come from Truespeed's own product pages, one per package, read on 18 September 2026. The last column comes from its legals page, from the section dated 23 April 2026.
| Package | Speed | 18-month | 12-month | 24-month | After an 18-month term |
|---|---|---|---|---|---|
| Truespeed 150 | 150 Mbps symmetrical | £20 £360 over the term | £25 £300 over the term | £25 £600 over the term | £35 £15 more, or 75% |
| Truespeed 300 | 300 Mbps symmetrical | £24 £432 over the term | £29 £348 over the term | £29 £696 over the term | £45 £21 more, or 87.5% |
| Truespeed 600 | 600 Mbps symmetrical | £27 £486 over the term | £32 £384 over the term | £32 £768 over the term | £55 £28 more, or 103.7% |
| Truespeed 900 | 900 Mbps symmetrical | £29 £522 over the term | £39 £468 over the term | £39 £936 over the term | £65 £36 more, or 124.1% |
Two things to read straight off this table
The first is the fourth and fifth columns, which are identical: the 12-month and 24-month contracts carry exactly the same monthly price on every tier, so the longer one buys a year of extra commitment and nothing else. The second is the last column: on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did. On Truespeed 900 that is a step of £36 a month, or 124.1%, and across the range the steps run from 75% to 124.1%. The next two sections take those in turn.
For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, our hand-checked deals table carries every figure with the date it was verified, and out-of-contract prices covers what happens at the end of the term across the market.
What happens when the contract ends?
Direct answer: The price goes to Truespeed's out-of-contract rate, which runs £35 to £65 after an 18-month term. Put beside what you paid, on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did. On Truespeed 900 the step is £36 a month, or 124.1%.
Follow the fastest package through, because it carries the largest step. You sign at £29 a month and that is what you pay for all eighteen months, with no annual increase of any kind, which comes to £522. On the first day of month nineteen the price becomes £65, and twelve months of leaving it there costs £780. That is £780 for a year against £522 for the eighteen months before it.
124.1% on Truespeed 900
From £29 to £65 a month the day the term ends. The shallowest step in the range is 75%.
One card in three
On the product pages, the out-of-contract price appears on the 12-month card and on no other, so the 18-month deal Truespeed advertises hardest and the 24-month one both leave it out. It is on the legals page instead, in the section dated 23 April 2026.
Diarise the end
The fix is a calendar entry: put the end of your minimum term in your calendar on the day you order, and set the reminder a month early. There is a number to ring, 01225 300 370, and Truespeed says it will confirm what plans are available to you and how to renew.
| Package | In contract | After the term | The step | As a percentage | Whole contract | A year after it |
|---|---|---|---|---|---|---|
| Truespeed 150 | £20 | £35 | £15 | 75% | £360 | £420 |
| Truespeed 300 | £24 | £45 | £21 | 87.5% | £432 | £540 |
| Truespeed 600 | £27 | £55 | £28 | 103.7% | £486 | £660 |
| Truespeed 900 | £29 | £65 | £36 | 124.1% | £522 | £780 |
Truespeed does publish these figures, on its legals page, and it invites you to ring and renew rather than letting the higher price stand. What it does not do is print them where you choose the package. That matters, and it is the reason this section is a criticism of where a number sits rather than of the number itself. Truespeed is not hiding the figure, it is filing it. The trouble is that the moment you need it is the moment you are choosing a package, and that is the one place it does not appear: the out-of-contract price appears on the 12-month card and on no other, so the 18-month deal Truespeed advertises hardest and the 24-month one both leave it out.
It is worth being clear about who actually pays this, because it is not everybody. A household that rings Truespeed before the term ends will be offered something, and Truespeed says so itself. There is a number to ring, 01225 300 370, and Truespeed says it will confirm what plans are available to you and how to renew. A household that switches pays whatever the new provider charges. The person who pays £65 is the one who does nothing, and Ofcom's whole body of work on out-of-contract customers exists because that is a very large group. What Truespeed offers an existing customer who rings to renew is not published, so we cannot tell you whether it matches the advertised price.
Our guide to out-of-contract broadband prices explains what every provider charges once the term ends and how to negotiate it down, the price and contract checker works out the real cost of a deal across its term, and how to switch broadband covers the move itself, which now takes one request.
Why does the 24-month contract cost the same as the 12?
Direct answer: Because the 12-month and 24-month contracts carry exactly the same monthly price on every tier, so the longer one buys a year of extra commitment and nothing else. 150 Mbps is £25 a month on both, and 900 Mbps is £39 on both. The only discounted term is 18-month. So if you are choosing between them, take the 12-month contract, because it costs the same each month and ties you in for half as long.
This is the simplest finding on the page and the easiest to act on. Almost everywhere else in this market, a longer contract buys a lower monthly price, because that is what the provider is paying you for. At Truespeed it does not. The 12-month and 24-month columns are the same figure on all four packages, so the only thing the longer contract changes is how long you are tied in and how much an early exit costs, since the exit charge is 70% of your monthly bill for each month left on the contract.
| Package | 12-month | 24-month | 12 months in total | 24 months in total | 18-month price |
|---|---|---|---|---|---|
| Truespeed 150 | £25 | £25 | £300 | £600 | £20 |
| Truespeed 300 | £29 | £29 | £348 | £696 | £24 |
| Truespeed 600 | £32 | £32 | £384 | £768 | £27 |
| Truespeed 900 | £39 | £39 | £468 | £936 | £29 |
The last column is the one to act on. The 18-month deal is cheaper than both of the others on every package, by £20 against £25 at the entry level and £29 against £39 at the top. So the ranking is the same whatever you want: 18-month first, 12 months if you want the shorter tie-in and will pay for it, and 24 months never.
One honest caveat: the advertised prices are for new customers only, and Truespeed says so on the product pages and twice on its legals page, and the out-of-contract price you revert to is not the same for every term either: the legals page attaches one set of figures to 18-month contracts, dated 23 April 2026, and a higher set to its broadband packages generally, dated 18 February 2026. The figures in the table above are the 18-month set, because that is the deal Truespeed advertises. A 12-month customer reverts to £45, £55, £65 or £75 rather than to the figures above, which is £10 a month more on every tier.
Our guide to 24-month broadband deals covers the longer contracts across the market and when they are worth taking, and 12-month deals covers the shorter ones.
The fixed price promise, and what it covers
Direct answer: It holds inside the term, because the price you sign up to is fixed for the whole minimum term, with no annual increase clause, no CPI-linked adjustment and no fixed pounds-and-pence rise anywhere in the terms. That is a real commitment and it is better than the CPI-plus-3.9% most of this market applies, so it deserves saying before the criticism that follows. What it does not cover is the moment the term ends, and Truespeed says so itself: the promise relates to the full RRP and does not affect promotional pricing, which returns to the full RRP at the end of the promotional period.
We check this claim on every provider that makes it, because it is the single most commonly overstated promise in UK broadband, and on Truespeed it stands up. We read the terms dated 18 February 2026 looking for an annual increase clause, a CPI-linked adjustment or a fixed pounds-and-pence rise, and there is none. What you sign is what you pay for the whole minimum term, which on an 18-month contract at £29 a month makes £522 an arithmetic certainty rather than an estimate.
Put that next to the alternative. A provider adding a fixed £4 each April to a two-year contract applies two increases inside the term, so its advertised price is never the price you average. A provider on a CPI-linked formula does not even tell you the figure when you sign. Truespeed does neither, and on a page that goes on to criticise where it prints its out-of-contract price, that deserves saying first.
The sentence that reconciles the two halves
Truespeed's legals page puts the promise like this: the promise relates to the full RRP and does not affect promotional pricing, which returns to the full RRP at the end of the promotional period. Read carefully, that is not a contradiction of the marketing, it is a definition of it. The promise is that the price will not move while you are on the deal. The promotional price is the deal. When the deal ends the price becomes the standard one, which is what the section above is about, and both statements are true at once.
The practical consequence is the same either way: put the end of your minimum term in your calendar on the day you order, and set the reminder a month early. And note one more clause before you sign, because it is what makes the diary entry matter: the advertised prices are for new customers only, and Truespeed says so on the product pages and twice on its legals page. What Truespeed offers an existing customer who rings to renew is not published, so we cannot tell you whether it matches the advertised price.
Our guide to in-contract price rises lists what every provider adds and when, price rises by provider tracks the announcements, and which providers actually hold their price explains how to tell a real freeze from a marketing one.
What is included, and what leaving costs
Direct answer: Included: £0 to set up, the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge, and unlimited data, with Truespeed stating that it does not shape or restrict traffic types and treats all traffic equally. The fair use policy those words sit in was last updated in August 2015, which is worth knowing when you read it. Leaving early is where Truespeed is least generous: 70% of your monthly bill for each month left on the contract, and the 30 days' notice is billed on top of the exit charge, because the service carries on during it.
A Wi-Fi 7 router
You get the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge, and £7 a month for each extra mesh node, on a 30-day rolling arrangement you can start and stop.
£0 to set up
Unusually, standard installation is included as part of your contract, on all three contract lengths rather than only the longest.
70% of your monthly bill for each month left on the contract
And the 30 days' notice is billed on top of the exit charge, because the service carries on during it. Truespeed publishes the formula and works an example through it, which most of this market does not.
Start with the installation, because it is genuinely better than most: standard installation is included as part of your contract, on all three contract lengths rather than only the longest. Almost every provider that advertises free installation waives it only on the longest contract; Truespeed waives it on all three. What a standard installation covers is published too: an overhead drop cable from the nearest distribution point, up to eight metres of external tacking, one wall drilling, the fibre termination unit and the router connected by ethernet, in a 90-minute appointment. Beyond that, underground rather than overhead cabling, internal runs along skirting boards and any deviation from the planned route are charged, agreed with you before the work starts.
The clause to read before you sign
The exit charge is the weakest thing on Truespeed's price list, and it changed sharply: 70% of your monthly bill for each month left on the contract, where it was 30% for anyone who signed before 1 December 2024, so the charge more than doubled overnight for everyone who signed after it On 900 Mbps at £29 a month with nine months of an 18-month contract left, that comes to £211.70 once the 30 days' notice is billed on top of the exit charge, because the service carries on during it. Truespeed publishes the formula and works an example through it, which most of this market does not.
Here is what nine months early looks like on each package, on an 18-month contract, with the notice period included: £146 on 150 Mbps, £175.20 on 300 Mbps, £197.10 on 600 Mbps and £211.70 on 900 Mbps. Outside the term the position is simply 30 days, in contract or out of it, with nothing to pay.
Two more clauses are worth knowing, and neither is obvious. First, you may upgrade to a faster package at any time after the first 30 days, but you may not move down to a slower one, so buying more speed than you need is a decision you cannot reverse until the term ends. And on equipment, the charge is £99 if the router and any mesh nodes are not returned within 14 days of the service ending. At the start you do have a 30-day money-back guarantee from the day you are connected, on top of the statutory cooling-off period.
On the phone line, the marketing and the contract do not quite agree. Truespeed offers a landline over the fibre with no line rental, then £2.99 a month for evening and weekend calls or £6.99 for anytime, and describes the line itself as free, which it is in the sense that there is no monthly rental. The terms then add a one-off £20 to activate the line and £15 to port an existing number, neither of which appears in the marketing that calls the line free. Neither figure is large and neither is hidden, but if you are moving a number across, price it in. There is no television and no mobile, so this is a broadband and phone provider and nothing more.
Our guide to leaving a contract early explains what a provider may lawfully charge and how to challenge a figure, router return charges covers what happens if you keep the kit, and routers by provider compares what each one ships.
The guarantee with no number, and the repair window that is real
Direct answer: Truespeed markets a guaranteed speed rather than an average one, and says it guarantees your speeds even at peak times, and in the terms, the guarantee is scoped to Truespeed's own network and measured at the point of entry to your router, which excludes your in-home wi-fi. But there is no number attached to that guarantee and no remedy if it is missed: the terms name no minimum speed, and the clause listing the grounds for leaving without penalty does not include a slow line. What is real and contractual is the repair window: a fibre fault fixed within four business days on the residential packages, and three on Home Office Ultra.
Take the speed promise first, because it is the one Truespeed markets hardest and the one that turns out to be thinnest. Truespeed markets a guaranteed speed rather than an average one, and says it guarantees your speeds even at peak times. The terms behind it say the guarantee is scoped to Truespeed's own network and measured at the point of entry to your router, which excludes your in-home wi-fi, which is a reasonable place to draw the line, since nobody can promise what your own wi-fi does. The problem is the next step: there is no number attached to that guarantee and no remedy if it is missed: the terms name no minimum speed, and the clause listing the grounds for leaving without penalty does not include a slow line. Truespeed is also honest that a 100% availability target is an aim and not a guarantee, which we would rather have than a percentage nobody intends to honour.
Set against that, the repair window is the opposite: a small promise, precisely worded, that most of this market does not make at all: a fibre fault fixed within four business days on the residential packages, and three on Home Office Ultra. If Truespeed misses it, you get two days of service credited for every day the fix runs over, and you must claim it within 14 days of the outage. Two qualifications keep it in proportion. You have to ask, within 14 days, so it is a claim rather than an entitlement. And the daily value is modest against the regulated rates, because Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install.
The wider position is the one that runs through this page: nothing obliges it to give you a minimum guaranteed speed at the point of sale, because it has not signed Ofcom's voluntary Broadband Speeds Code of Practice either. So the speed you are sold is a marketing claim supported by a clause with no figure in it, and the remedy if it is missed is goodwill rather than contract. That is not unusual among altnets. It is worth knowing before you buy the tier above the one you need.
Our guide to speeds lower than advertised sets out what to do when a line underperforms and what your rights are, our speed test measures what you are getting, and what speed you need works out the right package before you order rather than after.
Where does Truespeed actually reach?
Direct answer: Truespeed serves nine areas: Bath and North East Somerset, Bristol, North Somerset, Somerset and South Gloucestershire in the west, and Cambridgeshire, Essex, Norfolk and Suffolk in the east. Wiltshire, Devon, Dorset and Gloucestershire proper have no Truespeed location page at all, and several third-party listings still name them. The eastern half arrived with County Broadband, because the County Broadband brand was retired in June 2026 and its customers moved to Truespeed on their existing terms. Availability is property by property, so run the exact postcode rather than the town.
Nine areas
Truespeed serves nine areas: Bath and North East Somerset, Bristol, North Somerset, Somerset and South Gloucestershire in the west, and Cambridgeshire, Essex, Norfolk and Suffolk in the east.
177,000 premises and about 41,000 customers
That is the Truespeed brand alone; the group as a whole reports 419,000 premises ready for service and about 73,000 customers.
XGS-PON
XGS-PON, which Truespeed has deployed as standard in new build areas since August 2022 and which is capable of 10 Gbps, which is why every tier is symmetrical.
The coverage question needs care on this provider, because a lot of what is written about it is out of date. Wiltshire, Devon, Dorset and Gloucestershire proper have no Truespeed location page at all, and several third-party listings still name them. We checked by asking Truespeed's own site for each of them and none has a page. Our own description of Truespeed said Wiltshire until this rebuild, and it was wrong. The list that is right today is the nine areas above, read from Truespeed's own locations index on 18 September 2026.
The other thing to hold straight is which number you are being quoted. 177,000 premises and about 41,000 customers is the Truespeed brand, west and east. The larger figure, 419,000 premises ready for service and about 73,000 customers, is the whole of Freedom Truespeed Group, and it counts the wholesale network Truespeed retails over rather than the one it built. Both are true and they describe different things, and a page about buying Truespeed should use the first.
If Truespeed has not reached you, most addresses now have another route: Ofcom's Spring 2026 data puts full fibre availability at 82% of UK premises and gigabit-capable availability at 89%. Our full fibre deals page lists every FTTP option at your postcode, the availability checker shows which networks reach a property, and Bristol and Norwich cover a city at each end of the network.
Find out whether Truespeed reaches your address
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Check my postcode →The merger, the money and the accounts
Direct answer: Truespeed is now the retail brand of Freedom Truespeed Group, formed when it merged with County Broadband in August 2025 and with Freedom Fibre in April 2026. Aviva Investors has backed Truespeed since 2017 and committed £321 million across it and County Broadband; since the April 2026 merger the operating company sits under Freedom Holdco 2, alongside InfraBridge and Equitix. In the accounts filed 14 July 2026 for the year to 31 December 2025, turnover was £11.6 million, up 25% on the year before, and the loss before tax £27.6 million. But the auditor gave a clean opinion, with no material uncertainty over going concern, and the directors state that the company has the support of its new investor, InfraBridge, which has committed to fund it through to cash breakeven.
Take the corporate shape first, because it changes what the name on your bill means. Truespeed is now the retail brand of Freedom Truespeed Group, formed when it merged with County Broadband in August 2025 and with Freedom Fibre in April 2026. In June 2026 the County Broadband brand was retired in June 2026 and its customers moved to Truespeed on their existing terms, and Truespeed retail now also runs over the group's wholesale network in the North West and the Midlands. Aviva Investors has backed Truespeed since 2017 and committed £321 million across it and County Broadband; since the April 2026 merger the operating company sits under Freedom Holdco 2, alongside InfraBridge and Equitix. The company you contract with is Truespeed Communications Ltd, company number 09187893, incorporated in August 2014 and registered at Pinesgate East on the Lower Bristol Road in Bath.
| Figure | Year to 31 December 2025 |
|---|---|
| Turnover | £11.6 million |
| Operating loss | £10.3 million |
| Interest payable | £17.3 million |
| Loss before tax | £27.6 million |
| Net liabilities | £135.8 million |
Read those five rows together and the shape is clear. Turnover grew properly, up 25% on the year before, and the operating loss barely moved at £10.3 million, which says the business itself is running roughly where it was. What grew is the interest bill, at £17.3 million, which is larger than the whole year's turnover. That is what carries the loss from £10.3 million at the operating line to £27.6 million before tax, and it is why £135.8 million of net liabilities have built up. It employed 130 people on average across the year, against 132 the year before.
Now the part that actually answers the question a customer is asking, which is whether the company will still be here in eighteen months. First, the auditor gave a clean opinion, with no material uncertainty over going concern. Second, the directors state that the company has the support of its new investor, InfraBridge, which has committed to fund it through to cash breakeven. And the Aviva borrowings and the accrued interest moved up to the new group company during the year, which is why net current liabilities fell from £23.7 million to under £1 million. A deficit that large is not nothing, and we would not pretend otherwise. But an auditor signing a clean opinion with no material uncertainty, on the back of a named investor's commitment to fund to breakeven, is a materially different position from one where the auditor flags a doubt, and a page that quoted only the loss would be telling you half the story.
Two older facts belong here for completeness. Connecting Devon and Somerset terminated two subsidy contracts with Truespeed in July 2022, worth £6.7 million of public investment and covering 15,172 premises, citing its failure to meet key contractual commitments. And Truespeed holds no Project Gigabit contract, and the only row in Building Digital UK's published table for anyone in its group is Freedom Fibre's 3,410 premises in North Shropshire. Neither affects a customer's contract, and the first is four years old, but a provider's record on public contracts is a fair thing to weigh when you are judging whether it will finish building your street.
Our guide to why the fibre boom is consolidating explains what happens to customers when an altnet changes hands, what altnets are covers the sector, and the brsk page is what one of these stories looks like at the end.
Reviews, complaints and compensation
Direct answer: Truespeed's Trustpilot profile stood at 4.5 out of 5 from 4,578 reviews on 18 September 2026. It has no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. The reservation is compensation: Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install.
A 4.5 out of 5 across more than four thousand reviews is a strong profile on a base large enough to mean something, with 89% at five stars. Two qualifications keep it in proportion. Trustpilot records that Truespeed invites its customers to review, which lifts a score against providers whose reviews arrive unprompted. And 5% of those reviews are one-star, which is the tail a headline figure hides and is worth reading before you order. In Truespeed's favour, it has replied to 88% of its negative reviews, which is a high rate and a fair thing to credit.
| Provider | Complaints per 100,000 |
|---|---|
| Plusnet | 4 |
| Sky | 5 |
| Virgin Media | 6 |
| EE | 6 |
| Industry average | 6 |
| BT | 7 |
| Vodafone | 8 |
| TalkTalk | 10 |
| Truespeed | no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more |
On compensation the position is the common one among altnets and it is not in Truespeed's favour: Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install. For scale, the scheme pays £10.34 a day for a delayed repair, £32.31 for a missed appointment and £6.46 a day for a delayed start, and Hyperoptic and Zen are both in it, so size is not the reason. What Truespeed offers instead is the repair window in the section above, which is a real commitment but is claimed rather than paid automatically. It has also signed neither of Ofcom's voluntary codes: Truespeed has not signed Ofcom's Fairness for Customers commitments, which are signed by the twelve largest providers and by nobody else, and nothing obliges it to give you a minimum guaranteed speed at the point of sale, because it has not signed Ofcom's voluntary Broadband Speeds Code of Practice either.
Where it does well is the complaints route. Truespeed will call you within five working days and aims to have a complaint settled within 28 working days, and the dispute route is CISAS, the scheme run by the Centre for Effective Dispute Resolution, listed on the scheme's own register under Truespeed Communications Ltd, which we read from the scheme's register rather than from Truespeed. You can go there after six weeks from the date you first complained. Truespeed updated its complaints page to six weeks on 7 April 2026, the day before the rule changed, which is more than a good many larger providers managed. Two things are worth noticing in that sequence. The 28 working days Truespeed allows itself is most of the six-week window, so if you are heading for a dispute, start the clock early. Its published code describes the six-week route to CISAS but not the deadlock letter that can get you there sooner.
One more gap, and it is the one we would most like Truespeed to close. Truespeed publishes no vulnerable customers policy and no priority repair commitment. Its accessibility page asks you to fill in a form and says it will tailor the service where possible. For a network that sells to a lot of rural households, some of them a long way from anywhere, a published priority repair commitment would be worth more than most of the marketing on its site.
An absence from Ofcom's table is neither a good record nor a bad one; it means the provider sits below a stable market share of 1.5% or more, the share at which Ofcom tables a provider. Our Complaints Floor report explains how much of the UK market now sits outside those tables, our automatic compensation guide lists which providers pay automatically, and complaints and your rights covers what to do when a provider is not in the scheme.
Truespeed against the other lines at the same address
Direct answer: On price inside the contract Truespeed is one of the cheapest gigabit-class lines we cover: £29 for 900 Mbps symmetrical, against £32.99 at Quickline and £37.99 at Fibrus, and it holds the price where BT and Ogi do not. The last column is where the differences live.
| Provider | What it is | Advertised price | Average a month across the term | What happens to the price |
|---|---|---|---|---|
| Truespeed 900 Mbps | Its own full fibre, symmetrical | £29 | £29 | £65 after the term |
| Truespeed 150 Mbps | Its own full fibre, symmetrical | £20 | £20 | £35 after the term |
| Quickline | Its own full fibre, symmetrical | £32.99 | £32.99 | £55 after the term |
| Fibrus | Its own full fibre | £37.99 | £37.99 | £59.99 after the term |
| Connect Fibre | Its own full fibre | £29 | £29 | Held inside the term, reviewable after it |
| YouFibre | Its own full fibre | £25 | £25 | £39.99 after the term |
| Ogi | Its own full fibre | £29 | £32 | £64 after the term |
| BT | Full fibre, Openreach | £31.99 | £36.41 | £4 each April |
Read the third and fourth columns first. Where they match, the provider holds its price for the whole term, and Truespeed, Quickline, Fibrus, Connect Fibre and YouFibre all do. BT and Ogi do not, so their advertised price is never the price they average. Then the last column sorts them again: Truespeed's £65 afterwards is a 124.1% step, which is the steepest on this table, though Quickline, Fibrus, YouFibre and Ogi all step too. Nobody here is a hero at the end of the term. The differences are how big the step is and how easy the number is to find beforehand.
The column that most favours Truespeed is the second, because every tier is symmetrical, so the upload speed matches the download speed, so 900 Mbps means 900 Mbps upload as well, at a price where most of this table gives you a tenth of that. If you push work out of the house, back up to cloud storage or upload video, that is the single strongest argument for Truespeed over anything else here, and it is worth more than the headline price difference.
For context on the market as a whole, when we last hand-checked every deal, on 1 September 2026, the 373 broadband-only deals from the 28 providers we compare started at £13.50 a month (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28.
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Compare at my postcode →Who should choose Truespeed, and who should not?
Direct answer: Choose it if it is live at your address, you value symmetrical upload, and you will put the end of the term in your calendar. Look elsewhere if you might have to leave early, if you want compensation when the line fails, or if you are not yet sure which speed you need.
Take it when
One or more of these applies to your household
- Truespeed is live at your exact property, which across much of Somerset and the Bristol fringe makes it the best line available
- You upload as well as download, because every tier is symmetrical, so the upload speed matches the download speed: 900 Mbps means 900 Mbps up too
- You want a price that does not move inside the term, because the price you sign up to is fixed for the whole minimum term, with no annual increase clause, no CPI-linked adjustment and no fixed pounds-and-pence rise anywhere in the terms
- You want the shortest sensible tie-in, because the 18-month deal is the cheapest on every tier and the 24-month one costs the same as the 12
- You care about how fast a fault gets fixed, because a fibre fault fixed within four business days on the residential packages, and three on Home Office Ultra
- You will diarise the end of the term, because on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did
Another line is the better buy when
Its model does not suit you
- You will not diarise the end of the term, because the step on Truespeed 900 alone is 124.1%
- You might need to leave early, because 70% of your monthly bill for each month left on the contract, and the 30 days' notice is billed on top of the exit charge, because the service carries on during it
- You want paying out when the line fails, because Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install
- You want a guaranteed minimum speed you can hold Truespeed to, because there is no number attached to that guarantee and no remedy if it is missed: the terms name no minimum speed, and the clause listing the grounds for leaving without penalty does not include a slow line
- You are not sure which speed you need, because you may upgrade to a faster package at any time after the first 30 days, but you may not move down to a slower one
- You want television or mobile on the same bill, because there is no television and no mobile, so this is a broadband and phone provider and nothing more
The test is the same as everywhere on this site: run the postcode, see what is actually available, and compare the cost across the whole term rather than the headline.
What should you check before you order?
Direct answer: Six checks, five minutes: take the 18-month contract rather than the 24, diarise the end of the term, get the out-of-contract price in writing, buy the speed you actually need, ask what leaving early costs, and compare the social tariff with the 150 if a benefit applies.
Six-step Truespeed check
Run each before you commit to a contract.
- 1
Take the 18-month deal, not the 24
the 12-month and 24-month contracts carry exactly the same monthly price on every tier, so the longer one buys a year of extra commitment and nothing else, and the 18-month price is cheaper than both on every tier. So if you are choosing between them, take the 12-month contract, because it costs the same each month and ties you in for half as long.
- 2
Write the end of the term in your calendar now
Do it the day you order. Truespeed 900 goes from £29 to £65 when the term ends, and on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did.
- 3
Ask what the out-of-contract price will be, in writing
On the product pages, the out-of-contract price appears on the 12-month card and on no other, so the 18-month deal Truespeed advertises hardest and the 24-month one both leave it out. The figures are on the legals page, in the section dated 23 April 2026, and they are £35 to £65. Ask the salesperson to confirm yours.
- 4
Buy the speed you need, not the one above it
you may upgrade to a faster package at any time after the first 30 days, but you may not move down to a slower one. On an 18-month contract that is a long time to pay for headroom you are not using.
- 5
Ask what leaving early would cost
70% of your monthly bill for each month left on the contract, and the 30 days' notice is billed on top of the exit charge, because the service carries on during it. On 900 Mbps with nine months left that is £211.70.
- 6
If a benefit applies, compare the social tariff with the 150
Truespeed Basic is £20 for 30 Mbps with you can leave at any time on 30 days' notice with no early termination charge, and the same £20 buys Truespeed 150 on an 18-month contract, which is five times the speed. So the social tariff is worth taking for its flexibility rather than its price, and a household that can commit to 18 months should compare it with the open-market deal before choosing.
One more thing worth knowing if you are switching in: Truespeed uses One Touch Switch to cancel your old provider for you, except where you are porting your telephone number across, because both services have to be live for that. And if the network has not quite reached you, if Truespeed cannot connect you within nine months of accepting your order you may cancel, and until then you may not, while Truespeed may cancel your order if there is insufficient take-up in your street or it cannot serve you on commercially reasonable terms.
Related reading: our verified deals table, how to switch broadband, out-of-contract prices, social tariffs, and gigabit deals.
Live Truespeed deals at your postcode
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Show every provider at my postcode →Truespeed: frequently asked questions
How much is Truespeed broadband a month?
On an 18-month contract, 150 Mbps is £20 a month, 300 Mbps is £24, 600 Mbps is £27 and 900 Mbps is £29. On 12 or 24 months the same packages are £25, £29, £32 and £39. Every tier is symmetrical, installation is £0 and the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge.
What happens to my Truespeed price when the contract ends?
It goes to Truespeed's out-of-contract price, which its legals page dated 23 April 2026 puts at £35 on 150 Mbps, £45 on 300 Mbps, £55 on 600 Mbps and £65 on 900 Mbps for an 18-month contract. On Truespeed 900 that is £36 a month more, or 124.1%. Put another way, on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did. Truespeed does publish these figures, on its legals page, and it invites you to ring and renew rather than letting the higher price stand. What it does not do is print them where you choose the package. There is a number to ring, 01225 300 370, and Truespeed says it will confirm what plans are available to you and how to renew. So put the end of your minimum term in your calendar on the day you order, and set the reminder a month early.
Is the 24-month Truespeed contract cheaper than the 12-month one?
No, and this is the clearest thing on the price list once you line the three terms up: the 12-month and 24-month contracts carry exactly the same monthly price on every tier, so the longer one buys a year of extra commitment and nothing else. 150 Mbps is £25 a month on both, 900 Mbps is £39 on both. The only discounted term is 18-month. So if you are choosing between them, take the 12-month contract, because it costs the same each month and ties you in for half as long.
Does Truespeed put prices up mid-contract?
No, because the price you sign up to is fixed for the whole minimum term, with no annual increase clause, no CPI-linked adjustment and no fixed pounds-and-pence rise anywhere in the terms. That is a real commitment and it is better than the CPI-plus-3.9% most of this market applies, so it deserves saying before the criticism that follows. The one thing to read carefully is the scope: the promise relates to the full RRP and does not affect promotional pricing, which returns to the full RRP at the end of the promotional period. That is not a contradiction, it is the sentence that explains the step at the end of the term, and our guide to out-of-contract prices covers what every provider does at that moment.
What does Truespeed charge to leave early?
70% of your monthly bill for each month left on the contract, and the 30 days' notice is billed on top of the exit charge, because the service carries on during it. It was 30% for anyone who signed before 1 December 2024, so the charge more than doubled overnight for everyone who signed after it On 900 Mbps at £29 a month with nine months left, that is £211.70 including the notice period, against £29 a month you would have paid anyway. Truespeed publishes the formula and works an example through it, which most of this market does not.
Does Truespeed guarantee its speeds?
It markets one: Truespeed markets a guaranteed speed rather than an average one, and says it guarantees your speeds even at peak times. In the terms, the guarantee is scoped to Truespeed's own network and measured at the point of entry to your router, which excludes your in-home wi-fi. But there is no number attached to that guarantee and no remedy if it is missed: the terms name no minimum speed, and the clause listing the grounds for leaving without penalty does not include a slow line. What is real and contractual is the repair window: a fibre fault fixed within four business days on the residential packages, and three on Home Office Ultra. If it is missed, you get two days of service credited for every day the fix runs over, and you must claim it within 14 days of the outage. Truespeed also says plainly that a 100% availability target is an aim and not a guarantee.
Does Truespeed have a social tariff?
Yes. Truespeed Basic is £20 a month for 30 Mbps, and you can leave at any time on 30 days' notice with no early termination charge, which is the most important thing about any social tariff. Qualifying benefits are Universal Credit, Income Support, Pension Credit, Housing Benefit, Personal Independence Payment, Attendance Allowance, Care Leavers Support, income-related Jobseeker's Allowance and income-related Employment and Support Allowance. The comparison worth making before you take it is that the same £20 buys Truespeed 150 on an 18-month contract, which is five times the speed. So the social tariff is worth taking for its flexibility rather than its price, and a household that can commit to 18 months should compare it with the open-market deal before choosing. Our social tariffs guide lists every one in the UK.
Where does Truespeed cover?
Truespeed serves nine areas: Bath and North East Somerset, Bristol, North Somerset, Somerset and South Gloucestershire in the west, and Cambridgeshire, Essex, Norfolk and Suffolk in the east. Wiltshire, Devon, Dorset and Gloucestershire proper have no Truespeed location page at all, and several third-party listings still name them. The eastern half came with County Broadband, because the County Broadband brand was retired in June 2026 and its customers moved to Truespeed on their existing terms. Availability is property by property, so run the exact postcode rather than the town name.
Who owns Truespeed?
Truespeed is now the retail brand of Freedom Truespeed Group, formed when it merged with County Broadband in August 2025 and with Freedom Fibre in April 2026. Aviva Investors has backed Truespeed since 2017 and committed £321 million across it and County Broadband; since the April 2026 merger the operating company sits under Freedom Holdco 2, alongside InfraBridge and Equitix. The retail brand alone covered 177,000 premises and about 41,000 customers when the merger was announced; the group as a whole reports 419,000 premises ready for service and about 73,000 customers, which counts the wholesale network too.
Is Truespeed in financial trouble?
It loses money, like every altnet building a network, and the figures are large. In the accounts filed 14 July 2026 for the year to 31 December 2025, turnover was £11.6 million, up 25% on the year before, and the loss before tax was £27.6 million, with £135.8 million of net liabilities. The part that matters for a customer is the rest of it: the auditor gave a clean opinion, with no material uncertainty over going concern, and the directors state that the company has the support of its new investor, InfraBridge, which has committed to fund it through to cash breakeven. We read these figures from the filed accounts ourselves, because no one else appears to have published them.
Is Truespeed any good?
Its Trustpilot profile stood at 4.5 out of 5 from 4,578 reviews on 18 September 2026, with 89% at five stars and 5% at one. Trustpilot records that Truespeed invites its customers to review, which lifts a score against providers whose reviews arrive unprompted. And it has replied to 88% of its negative reviews. It has no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. The reservation is compensation: Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install.
How do I complain about Truespeed?
Truespeed will call you within five working days and aims to have a complaint settled within 28 working days. If that gets you nowhere, the dispute route is CISAS, the scheme run by the Centre for Effective Dispute Resolution, listed on the scheme's own register under Truespeed Communications Ltd, and you can go there after six weeks from the date you first complained. Truespeed updated its complaints page to six weeks on 7 April 2026, the day before the rule changed, which is more than a good many larger providers managed. Its published code describes the six-week route to CISAS but not the deadlock letter that can get you there sooner. Our complaints and your rights guide covers the process end to end.
In short
- Truespeed sells four symmetrical fibre packages from £20 to £29 a month, with £0 to set up and the Truespeed Hub 7, a Wi-Fi 7 mesh router, included at no charge.
- The price freeze is real: the price you sign up to is fixed for the whole minimum term, with no annual increase clause, no CPI-linked adjustment and no fixed pounds-and-pence rise anywhere in the terms. That is a real commitment and it is better than the CPI-plus-3.9% most of this market applies, so it deserves saying before the criticism that follows.
- The step at the end is not on the product page: the out-of-contract price appears on the 12-month card and on no other, so the 18-month deal Truespeed advertises hardest and the 24-month one both leave it out, and the out-of-contract prices run £35 to £65.
- Which means on every tier, twelve months at the out-of-contract price costs more than the whole eighteen-month contract did: £780 against £522 on 900 Mbps.
- And the 12-month and 24-month contracts carry exactly the same monthly price on every tier, so the longer one buys a year of extra commitment and nothing else, which is why the 12-month contract beats it on every tier.
- Leaving early costs 70% of your monthly bill for each month left on the contract, and the 30 days' notice is billed on top of the exit charge, because the service carries on during it.
- The accounts filed 14 July 2026 show £11.6 million of turnover and a loss before tax of £27.6 million, but the auditor gave a clean opinion, with no material uncertainty over going concern.
- The reservations: Truespeed is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed install, and it has signed neither of Ofcom's voluntary codes on fairness or on speeds.
Each line stands on its own and carries its date. Reviewed by a person at least quarterly, last on 18 September 2026.
References
- Truespeed
Truespeed. (2026). Home broadband packages. truespeed.com
- Truespeed
Truespeed. (2026). Truespeed 900 product page, carrying all three contract prices. truespeed.com
- Truespeed
Truespeed. (2026, April 23). Legals: out-of-contract pricing and price promise. truespeed.com/legals
- Truespeed
Truespeed. (2026, February 18). Terms and Conditions of Service. truespeed.com
- Truespeed
Truespeed. (2026). Cancelling your contract, with the exit charge formula. truespeed.com
- Truespeed
Truespeed. (2026, April 7). Making a complaint. truespeed.com
- Truespeed
Truespeed. (2026). Locations, the nine areas served. truespeed.com/locations
- Truespeed
Truespeed. (2024). Truespeed Basic, the social tariff. truespeed.com
- Companies House
Truespeed Communications Ltd. (2026, July 14). Full accounts, year ended 31 December 2025, company 09187893. company-information.service.gov.uk
- Companies House
Companies House. (2026). Truespeed Communications Ltd: persons with significant control. company-information.service.gov.uk
- Connecting Devon and Somerset
Connecting Devon and Somerset. (2022, July 21). CDS terminates Truespeed contracts. connectingdevonandsomerset.co.uk
- GOV.UK
Building Digital UK. (2026, August 24). Premises contracted and built under Project Gigabit, August 2026. gov.uk
- ISPreview
Jackson, M. (2026, April 30). Merged UK rural broadband networks form Freedom Truespeed Group. ISPreview. ispreview.co.uk
- ISPreview
Jackson, M. (2026, August 6). Truespeed and Freedom Fibre integrate in the North West and Midlands. ISPreview. ispreview.co.uk
- ISPreview
Jackson, M. (2026, June 1). County Broadband customers set for migration to Truespeed. ISPreview. ispreview.co.uk
- CEDR
CISAS. (2026). Companies covered by the scheme. cedr-assist.com
- Ofcom
Ofcom. (2026). Social tariffs: cheaper broadband for people on benefits. Updated 17 August 2026. ofcom.org.uk
- Ofcom
Ofcom. (2026). Automatic compensation: what you need to know. Updated 20 July 2026. ofcom.org.uk
- Ofcom
Ofcom. (2026). Telecoms and pay TV complaints. Published 23 July 2026. ofcom.org.uk
- Trustpilot
Trustpilot. (2026). Truespeed reviews. uk.trustpilot.com
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026). Broadband deals, checked by hand. Verified 1 September 2026. broadbandswitch.uk/broadband-deals/
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026, July). The Complaints Floor: Report No. 30. broadbandswitch.uk/reports/the-complaints-floor/
Ready to compare Truespeed against every line at your address?
Truespeed builds village by village across the South West and East Anglia, so the first question is whether it has reached you at all. The second is how its price compares with BT, Sky, Fibrus and the other altnets on the same street. One postcode settles both.
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The social tariff that costs the same as the 150
Direct answer: Truespeed Basic is £20 a month for 30 Mbps, and you can leave at any time on 30 days' notice with no early termination charge. The comparison to make before you take it is that the same £20 buys Truespeed 150 on an 18-month contract, which is five times the speed. So the social tariff is worth taking for its flexibility rather than its price, and a household that can commit to 18 months should compare it with the open-market deal before choosing.
A social tariff is a cheaper package for households on qualifying benefits, and offering one at all puts Truespeed among a minority of altnets. Truespeed Basic is £20 for 30 Mbps, and the qualifying benefits are Universal Credit, Income Support, Pension Credit, Housing Benefit, Personal Independence Payment, Attendance Allowance, Care Leavers Support, income-related Jobseeker's Allowance and income-related Employment and Support Allowance.
The best thing about it is the exit: you can leave at any time on 30 days' notice with no early termination charge. That is the single most important feature of a social tariff and a surprising number of providers get it wrong, because a household already under financial strain is exactly the one that cannot afford to be locked in. It is also the thing that makes the price comparison below less damning than it first looks.
The comparison Truespeed does not draw
Line the two up and it is stark: the same £20 buys Truespeed 150 on an 18-month contract, which is five times the speed. Same money, one fifth of the speed. The difference you are buying is flexibility: the social tariff has no minimum term and no exit charge, where 150 Mbps at £20 ties you in for eighteen months and costs 70% of your monthly bill for each month left on the contract to leave. For a household whose circumstances might change in a year, that is worth something real. For anyone able to sign up for the full term, it is not, and the extra 120 Mbps is free.
One tidying-up note, because you will meet it if you go looking. Truespeed's own documents give three different answers on the contract length: the terms call it a rolling contract in one clause and a 12-month contract in the next, and the product page offers 12 or 24 months. Our own deals table lists it as a rolling monthly product, which matches the clause that says you can leave at any time.
Our social tariffs guide lists every social tariff in the UK, what each one asks you to prove and which providers let you leave without a penalty if your circumstances change, and cheapest broadband deals sorts the open market by ongoing price. The cheapest social tariff we have found anywhere is £12.50 a month. Ofcom's own list was last updated on 17 August 2026.