Ofcom Q4 2025 telecoms and pay-TV complaints: Vodafone and TalkTalk top broadband, O2 tops mobile, EE tops pay-TV

Ofcom's Q4 2025 data (Oct-Dec 2025), published on 11 May 2026, shows fixed broadband and landline complaints fell, pay-TV held flat, and pay-monthly mobile rose for the first time since 2023, driven largely by O2 customers reacting to an autumn 2025 mid-contract price-rise announcement. Plusnet and Virgin Media were joint-lowest for broadband.

Published 12 May 2026 · By Alex Martin-Smith, Editor · Reviewed by Adrian James · Reading time ~9 min · Data source: Ofcom (11 May 2026)

Sector overview: most of the UK telecoms market is quietly getting better

The headline answer: the UK communications market is, on the whole, performing well for consumers in late 2025. Overall Ofcom complaints did tick up in Q4 2025 for the first time since 2023, but the rise is concentrated in pay-monthly mobile. Broadband and landline complaint levels fell.

Figure 1. Long-run complaints per 100,000 customers by sector, Q4 2010 to Q4 2025. Source: Ofcom.

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Broadband: Vodafone and TalkTalk top the table

Figure 2. Fixed broadband complaints per 100,000 customers, Q4 2025.
ProviderComplaints / 100kPositionMain reason
Plusnet5Joint-lowestFaults/service
Virgin Media5Joint-lowestFaults/service
Sky7Industry avgFaults/service
Industry average7--
BT9Above avgFaults/service
EE8Above avgFaults/service
TalkTalk102nd-highestFaults/service, billing
Vodafone11HighestFaults/service

Landline: EE and NOW Broadband highest, Utility Warehouse lowest

Figure 3. Landline complaints per 100,000 customers, Q4 2025.

Pay-monthly mobile: O2 is highest

Figure 4. Pay-monthly mobile complaints per 100,000 customers, Q4 2025.

Pay-TV: EE TV is highest in Q4 2025

Figure 5. Pay-TV complaints per 100,000 customers, Q4 2025.

Provider scorecard - Q4 2025

ProviderBroadbandLandlineMobilePay-TV
BT8 (above avg)5 (high group)--
EE8 (above avg)6 (highest)1 (joint-lowest)5 (highest)
Plusnet5 (joint-lowest)5 (high group)--
Sky7 (avg)2 (low)5 (above avg)3
TalkTalk10 (2nd-highest)5 (high group)-2
Three--1 (joint-lowest)-
Virgin Media5 (joint-lowest)2 (low)-3
Vodafone11 (highest)32-
Utility Warehouse-1 (lowest)--
Tesco Mobile--1 (joint-lowest)-
O2--7 (highest)-

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People also ask

Who received the most Ofcom broadband complaints in Q4 2025?

Vodafone (11 per 100,000) and TalkTalk (10 per 100,000) were the most-complained-about UK fixed broadband providers in Q4 2025.

Who received the most Ofcom mobile complaints in Q4 2025?

O2, at 7 per 100,000, above the industry average of 3.