Connect Fibre broadband deals: the 500 and the 1000 cost the same
Connect Fibre publishes a proper price book, which most altnets do not, and reading it end to end turns up something worth knowing before you order: Fibre500 and Fibre1000 cost exactly the same on a 24-month contract. Both are £29 a month, so there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. The range runs from £25 for 250 Mbps to £39 for 2,000 Mbps, all symmetric, with £0 to set up and a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000 (price book dated 8 January 2026). The other thing in its favour is a contract clause rather than a slogan: the price is fixed for the whole of the minimum term, with no annual rise of any kind, which after 2026 is a shorter list than it used to be. Against that, this is a small network still building: Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023. Check your own address rather than your county. Compare every line at your address at broadbandswitch.uk/compare/.
See Connect Fibre and every other line at your address
One postcode, every provider we can switch you to, sorted by price with the lowest first, on every network that reaches you. No account, no phone number.
IndependentLowest price firstLive, refreshed dailyPostcode only, nothing stored
Every figure on this page carries the date it was checked. Connect Fibre's prices come from its own published price book dated 8 January 2026, which is unusual among altnets and is why this page can quote exact figures rather than ranges; we cross-checked them against our own hand-checked deals table verified 1 September 2026 and say where the two differ. The contract, complaints and installation wording were read from connectfibre.co.uk on 17 September 2026; the Project Gigabit figures come from ISPreview; the other providers' prices come from their own sites or the same deals table on the dates shown; the live comparison lower down is refreshed daily.
What does Connect Fibre cost right now?
Direct answer: From £25 a month for 250 Mbps to £39 for 2,000 Mbps on a 24-month contract, all symmetric, with £0 to set up (price book dated 8 January 2026). Because the price is fixed for the whole of the minimum term, with no annual rise of any kind, each of those is also what the package averages across the term.
Connect Fibre is one of the few altnets that publishes a complete price book rather than quoting by address, which makes this table unusually solid: every figure below is the company's own published number, dated, rather than a promotional price that may or may not be there next week. It also makes the next section possible, because you cannot spot what is odd about a price list until you can see all of it at once.
| Package | Speed | 24-month price | 12-month price | Router |
|---|---|---|---|---|
| Fibre250 | 250 Mbps | £25 £600 over the term | £29 £4 more a month | Wi-Fi 7 |
| Fibre500 | 500 Mbps | £29 £696 over the term | £35 £6 more a month | Wi-Fi 7 |
| Fibre1000 | 1,000 Mbps | £29 £696 over the term | £45 £16 more a month | Wi-Fi 7 |
| Fibre2000 | 2,000 Mbps | £39 £936 over the term | £59 £20 more a month | Wi-Fi 7 Pro |
Two rows in that table are the same price
Fibre500 and Fibre1000 cost exactly the same on a 24-month contract, both at £29 a month, which means there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. On a 12-month contract the prices do climb with the speed; it is only on the 24-month contract that two tiers meet. The next section sets out what that is worth and why it is probably not a mistake.
Our own hand-checked deals table, verified 1 September 2026, matches the price book on every package but one: it lists Fibre2000 on a 24-month contract at £45 where the price book says £39, so confirm that tier before you order.
One figure people ask for and rarely find is the true monthly average across the whole term. For Connect Fibre it is the advertised price and nothing else: £29 a month on 500 Mbps, £39 on 2,000 Mbps. On a provider that adds a rise every April the average sits above the price you signed at, which is exactly why our tables carry both.
For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, our hand-checked deals table carries every figure with the date it was verified, and gigabit deals shows every gigabit option at your postcode.
Why should you never order the Fibre500?
Direct answer: Because Fibre500 and Fibre1000 cost exactly the same on a 24-month contract. Both are £29 a month, so there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. On a 12-month contract the prices do climb with the speed; it is only on the 24-month contract that two tiers meet.
Take the two rows on their own. 500 Mbps on a 24-month contract is £29 a month, or £696 across the term. 1,000 Mbps on the same contract is £29 a month, or £696. Identical. Four times the download, four times the upload, and the same money every month for two years. There is no set-up difference and no different router: a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000, so the two packages come with the same box.
£29 either way
500 Mbps and 1,000 Mbps are both £29 a month on a 24-month contract, and both come to £696 across the term.
Order the 1,000 Mbps
Put plainly: there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. If a sales conversation steers you to the middle tier, this is the table to have open.
Only on the long contract
On a 12-month contract the prices do climb with the speed; it is only on the 24-month contract that two tiers meet. On twelve months the 500 Mbps is £35 and the 1,000 Mbps is £45, which is the ordering you would expect.
Is this a mistake? Probably not, and it is worth saying so rather than implying sharp practice. A provider discounting its headline tier hardest on the longest commitment is ordinary behaviour, and the gigabit package is the one Connect Fibre advertises on its own front page, so the £29 figure is the deliberate one and the 500 Mbps package has simply not been repriced underneath it. Both numbers are published openly in the same document. The only thing wrong is what happens if a customer picks by speed without looking at the column next to it, and that is fixable in ten seconds.
The same discipline pays off across the market. Our cheapest broadband deals page sorts by ongoing price rather than headline, our verified deals table shows every figure with its date, and our price and contract checker works out what any deal really costs over its term.
The clause that fixes your price
Direct answer: By contract, not by campaign: the price is fixed for the whole of the minimum term, with no annual rise of any kind. Clause 4.3 of the residential terms reads, word for word: The amount you pay for your Services will not change during the Minimum Term. And after the minimum term Connect Fibre can review the price, but it has to give at least a month's notice and you can leave without penalty if you do not accept it.
The distinction between a clause and a campaign matters more than it used to. A promise made in marketing can be withdrawn in a press release, and in April 2026 one was: toob had built its brand on a fixed price for the whole contract and replaced it with £2 every April. A clause in the terms you signed cannot be withdrawn that way. Connect Fibre's is short and unambiguous, and it is worth quoting in full rather than paraphrasing: The amount you pay for your Services will not change during the Minimum Term.
The half that usually goes unmentioned is what happens at the end, so here it is: after the minimum term Connect Fibre can review the price, but it has to give at least a month's notice and you can leave without penalty if you do not accept it. That is a fair arrangement and it is also the moment to act, because a price you did not negotiate is rarely the best one available. Diarise the term end on the day you order.
For where everyone else stands, our guide to in-contract price rises lists what each provider adds and when, price rises by provider tracks the announcements, and out-of-contract prices covers the end of the term across the market.
Twelve months or twenty-four, and what leaving costs
Direct answer: Take the 24-month contract unless you have a reason not to. The 12-month version adds £4 a month on 250 Mbps, £16 on 1,000 Mbps and £20 on 2,000 Mbps, which is the biggest premium in the range.
Put the two columns side by side and the premium is steeper than most providers charge for flexibility. £29 a month buys 250 Mbps for a year; the same £29 a month buys 1,000 Mbps for two. Across the range the 12-month prices run from £29 to £59 against £25 to £39 on the longer contract. Twelve months is the right choice if you might move house or if the address is a stopgap, and an expensive one otherwise.
Over a full year the shorter contract comes to £348 on 250 Mbps, £420 on 500 Mbps, £540 on 1,000 Mbps and £708 on 2,000 Mbps. The minimum term on every residential package in the price book is 24 months, so the choice really is between those two lengths rather than a spread of options, and both are fixed for their whole length.
The one to read before you sign
Leaving early is where Connect Fibre is least generous, or at any rate least specific. The terms allow an early termination charge of up to the charges left on the minimum term, plus the cost of any router not returned. Ofcom requires a provider to deduct the costs it saves by no longer supplying you, and Connect Fibre does not publish what that deduction is, so ask for the calculation in writing rather than accepting a figure. Set that against providers that publish the deduction: toob states its charge as the monthly price less £7, and Rise Fibre publishes a figure for each network it sells over. Connect Fibre publishes neither.
At the other end it is better than most: one month's notice, and no early termination charge at all if that notice ends the contract at the end of the minimum term and the router goes back. So the penalty for leaving early is vague, and the penalty for leaving on time is nothing at all. Two other charges worth knowing: up to £100 per device if equipment is not returned within 60 days of the service ending, and £100 a node for Connect Mesh within 30 days. And you have 14 days from telling Connect Fibre you have changed your mind at the start.
Our guide to leaving a contract early explains what a provider may lawfully charge and how to challenge a figure, 12-month broadband deals compares the shorter contracts across the market, and 24-month deals covers the longer ones.
Does Connect Fibre reach your address?
Direct answer: Only at the addresses it has already built past, across Cambridgeshire, Derbyshire, Essex, Nottinghamshire, Staffordshire, South Yorkshire around Doncaster and Sheffield, and the villages of South Derbyshire and north Leicestershire. The list is villages and small towns rather than whole counties, so the county name tells you almost nothing and the address tells you everything.
Villages and small towns
Its own coverage list names places in Cambridgeshire, Derbyshire, Essex, Nottinghamshire, Staffordshire, South Yorkshire around Doncaster and Sheffield, and the villages of South Derbyshire and north Leicestershire.
The county tells you nothing
The list is villages and small towns rather than whole counties, so the county name tells you almost nothing and the address tells you everything.
Derbyshire, with public money
Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, which is the largest single commitment it has made.
The description of Connect Fibre as an East of England altnet is out of date, and it matters for how you search, because although its original ambition was to cover 100,000 premises across the East of England, the coverage list has since spread west and north: the largest clusters on it now are in South Derbyshire, Staffordshire and around Sheffield and Doncaster, while Cambridgeshire, the original heartland, is down to a handful of villages. A network built this way does not cover counties, it covers streets.
If it has not reached you, most addresses now have another full fibre route: Ofcom's Spring 2026 data puts full fibre availability at 82% of UK premises and gigabit-capable availability at 89%. Our full fibre deals page lists every FTTP option at your postcode, the availability checker shows which networks reach a property, and what altnets are explains how a network like this gets built.
Find out whether Connect Fibre reaches your address
Enter your postcode and our comparison lists every provider we can switch you to, on every network that reaches you, lowest price first.
Check my postcode →The Project Gigabit build, and its pace
Direct answer: Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023. That is the honest counterweight to a Trustpilot score of 4.8 out of 5 from 2,547 reviews: the service is excellent and the build is behind.
Project Gigabit is the government programme that pays for full fibre in places the market will not reach on its own, and a contract under it is public money with published targets. Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises. Against that, by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023. We state that plainly because it is a matter of record rather than opinion, and because it is the single most useful thing a prospective customer in those areas can know.
The company behind the build is Connect Fibre, company number 11156085, registered at Sundial House on Kensington High Street in London and run from Cambridgeshire, and it is backed by investment from the Foresight Group. Ownership is worth knowing in a sector that consolidates quickly, and an altnet with an institutional investor behind it is in a steadier position than one running on its own cash.
None of that reflects on the service a connected customer gets, which by every measure we can find is very good. It reflects on the odds that you become one. So the practical advice for anyone not yet live is the same advice we would give about any network still building: do not order on the strength of a county name, a leaflet or a press release; check the exact address; and if you are told a date, ask for it in writing and treat it as a hope rather than a plan. If you need broadband this month, buy something you can have this month.
Our guide to what altnets are explains how these builds are financed, why the fibre boom is consolidating covers the pressure the sector is under, and rural broadband when full fibre has not arrived sets out what to do in the meantime.
What is included, and what now costs extra
Direct answer: Included: £0 to set up, a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000, unlimited data and symmetric speed. Extra: Connect Mesh and Connect TV at £10 a month each, and Connect Phone at £10 for UK calls or £15 with international minutes.
Wi-Fi 7, not rented
You get a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000. That is better kit than most of the market ships, and it is included rather than charged monthly.
Symmetric both ways
On Connect Fibre, every package carries the same average speed up and down, which is what its own XGS-PON network allows and no Openreach entry package matches.
TV, phone and mobile
Connect TV is a set-top box add-on at £10 a month, with extra rooms at £5, and Connect Mobile SIM plans from £12.50 a month for 10GB up to £25 for unlimited data. Older write-ups of this provider say it sells none of these, which is no longer true.
On installation, Connect Fibre does something most providers avoid, which is to publish what free actually covers: a standard installation is free where the equipment goes no more than 100 metres from the boundary box and the route crosses no more than 10 metres of tarmac or 5 metres of block paving, with anything else surveyed and quoted before work starts. That is worth reading before you order rather than after, because the two things it turns on are how far your property sits from the boundary and what the route between them crosses. A long driveway or a block-paved front is where a free installation stops being free, and you will be told the cost before any work starts.
It is a member of the Internet Services Providers' Association. Our guide to speeds lower than advertised covers what to do if a line underperforms, Wi-Fi generations explained sets out what the router actually buys you, and mesh against extenders covers whether the mesh add-on is worth it.
Reviews, complaints and compensation
Direct answer: Connect Fibre's Trustpilot profile stood at 4.8 out of 5 from 2,547 reviews on 17 September 2026, the highest score of any provider on this site. It has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. And Connect Fibre is not one of the providers signed up to Ofcom's automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment.
A 4.8 across more than two thousand reviews is the strongest review profile we cover, and the detail is as encouraging as the number: the recurring subjects are engineers arriving when they said they would, working tidily and explaining what they did, which is the part of a broadband purchase people actually experience. Read it as a signal rather than a measurement, because a review profile samples the people who chose to write; but a signal this consistent, on a base this size, is worth something.
| Provider | Complaints per 100,000 |
|---|---|
| Plusnet | 4 |
| Sky | 5 |
| Virgin Media | 6 |
| EE | 6 |
| Industry average | 6 |
| BT | 7 |
| Vodafone | 8 |
| TalkTalk | 10 |
| Connect Fibre | no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more |
On compensation the position is the common one among small altnets and it is not in its favour: Connect Fibre is not one of the providers signed up to Ofcom's automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment. Where it does better than several larger providers is the dispute route. It is the Communications Ombudsman, and you can go there after six weeks, which matches the rule that took effect on 8 April 2026. Several providers' own complaints codes still quote the older, longer figure; Connect Fibre's does not. Its code promises an acknowledgement within five working days.
An absence from Ofcom's table is neither a good record nor a bad one; it means the provider sits below a stable market share of 1.5% or more, the share at which Ofcom tables a provider. Our Complaints Floor report explains how much of the UK market now sits outside those tables, our automatic compensation guide lists which providers pay automatically, and complaints and your rights covers what to do when a provider is not in the scheme.
Connect Fibre against the other lines at the same address
Direct answer: Where it reaches, it competes well: 1,000 Mbps at £29 a month held for the whole term, against £34.41 averaged for BT's entry full fibre and £26 for Sky's. The altnets are closer, and two of them also hold one price for the term.
| Provider | What it is | Advertised price | Average over 24 months | Price steps in the term |
|---|---|---|---|---|
| Connect Fibre 1,000 Mbps | Its own full fibre | £29 (price book 8 January 2026) | £29 | None |
| Connect Fibre 250 Mbps | Its own full fibre | £25 | £25 | None |
| YouFibre | Its own full fibre | £25 for 1000 Mbps (checked 16 September 2026) | £25 | None |
| Zen | Openreach or CityFibre | £34 (verified 1 September 2026) | £34 | None |
| toob | Its own fibre or CityFibre | £23 for 900 Mbps (checked 17 September 2026) | £25 | £2 each April |
| 4th Utility | Six networks | £13.50 for 150 Mbps (verified 1 September 2026) | £15.75 | One, at month 13 |
| BT | Full fibre, Openreach | £29.99 (checked 15 September 2026) | £34.41 | £4 each April |
| Sky | Full fibre, Openreach or CityFibre | £23 (checked 15 September 2026) | £26 | No fixed amount |
Read the last column alongside the price. Connect Fibre, YouFibre and Zen all hold one price for the whole term, and that list is shorter than it was a year ago. When we last hand-checked every deal, on 1 October 2026, the 340 broadband-only deals from the 29 providers we compare started at £13.50 a month for the first 12 months, then £18.00 (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28. Connect Fibre's gigabit package sits at or near that median while holding its price, which is the honest summary of its value case.
Put Connect Fibre next to every other line at your address
Enter your postcode and our comparison lists every provider we can switch you to, on every network that reaches you, lowest price first.
Compare at my postcode →Who should choose Connect Fibre, and who should not?
Direct answer: Choose it if it is live at your address, you want one price held for the whole term, and you order the 1,000 Mbps rather than the 500 Mbps; look elsewhere if it has not built to you yet, if you want compensation when the line fails, or if you need the shorter contract.
Take it when
One or more of these applies to your household
- It is already live at your exact property, which is the first and largest condition
- You want a price that genuinely does not move: the price is fixed for the whole of the minimum term, with no annual rise of any kind
- You will order the 1,000 Mbps package: there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed
- You want modern kit at no extra cost: a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000
- Upload matters: on Connect Fibre every package carries the same average speed up and down
- You are on a benefit other providers exclude: Essentials covers Universal Credit, Pension Credit, Income Support, income-related Jobseeker's Allowance or Employment and Support Allowance, Housing Benefit, Personal Independence Payment, Disability Benefit, Attendance Allowance or Care Leavers Support
Another line is the better buy when
Its model does not suit you
- It has not built to you yet, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023
- You want paying out when the line fails, because Connect Fibre is not one of the providers signed up to Ofcom's automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment
- You need a 12-month contract, which costs up to £20 a month more
- You might leave early and want to know the bill in advance: Ofcom requires a provider to deduct the costs it saves by no longer supplying you, and Connect Fibre does not publish what that deduction is, so ask for the calculation in writing rather than accepting a figure
- You want a published Ofcom complaints record to judge by: it has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more
- You want television, mobile and broadband bundled at a discount rather than sold separately
The test is the same as everywhere on this site: run the postcode, see what is actually available, and compare the total over the term rather than the headline.
What should you check before you order?
Direct answer: Six checks, five minutes: do not order the middle tier, check the exact address, take the longer contract, read what a free installation covers, get the early termination calculation in writing, and diarise the term end.
Six-step Connect Fibre check
Run each before you commit to a contract.
Do not order the 500 Mbps package
Fibre500 and Fibre1000 cost exactly the same on a 24-month contract, both at £29 a month, so there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. This is the single most valuable check on the page and it takes ten seconds.
Check the exact address, not the town
The list is villages and small towns rather than whole counties, so the county name tells you almost nothing and the address tells you everything. Put the exact postcode in, not the town name.
Take the 24-month contract unless you have a reason not to
The 12-month version adds £4 a month on 250 Mbps and £20 on 2,000 Mbps.
Read what a free installation covers
The price book says a standard installation is free where the equipment goes no more than 100 metres from the boundary box and the route crosses no more than 10 metres of tarmac or 5 metres of block paving, with anything else surveyed and quoted before work starts. Check how far your property sits from the boundary and what the route crosses before you order.
Ask for the early termination calculation in writing
The terms allow an early termination charge of up to the charges left on the minimum term, plus the cost of any router not returned. Ofcom requires a provider to deduct the costs it saves by no longer supplying you, and Connect Fibre does not publish what that deduction is, so ask for the calculation in writing rather than accepting a figure.
Diarise the term end
The clause is plain: after the minimum term Connect Fibre can review the price, but it has to give at least a month's notice and you can leave without penalty if you do not accept it. Put the date in your calendar the day you order, because that is when the price you agreed stops applying.
Related reading: our verified deals table, how to switch broadband, leaving a contract early, social tariffs, and gigabit deals.
Live Connect Fibre deals at your postcode
See every provider at your address, not only Connect Fibre
The list above is one provider only. The full comparison shows every provider we can switch you to at your postcode, lowest price first, including full fibre from every other network, the cheapest deals and social tariffs.
Show every provider at my postcode →Connect Fibre: frequently asked questions
How much is Connect Fibre broadband a month?
On a 24-month contract the price book dated 8 January 2026 gives £25 for 250 Mbps, £29 for 500 Mbps, £29 for 1,000 Mbps and £39 for 2,000 Mbps, all symmetric and all with £0 to set up. Because the price is fixed for the whole of the minimum term, with no annual rise of any kind, those are also the averages across the term: £600 for 250 Mbps over 24 months and £696 for the gigabit package. On a 12-month contract the same packages are £29, £35, £45 and £59.
Why would I not order the Fibre500?
Because Fibre500 and Fibre1000 cost exactly the same on a 24-month contract. Both are £29 a month, so there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed. On a 12-month contract the prices do climb with the speed; it is only on the 24-month contract that two tiers meet. We can see no reason for it other than the way the packages were priced separately, and Connect Fibre publishes both figures openly, so nothing is being hidden. It does mean a customer who picks by speed alone can pay the same money for a quarter of the connection.
Does Connect Fibre put prices up mid-contract?
No, and unusually it is a contract term rather than a marketing promise. Clause 4.3 of its residential terms says: The amount you pay for your Services will not change during the Minimum Term. The other half, which providers usually leave out, is what happens next: after the minimum term Connect Fibre can review the price, but it has to give at least a month's notice and you can leave without penalty if you do not accept it. That puts it with Zen and YouFibre on a list that got shorter in 2026, because toob ended its fixed-price promise in April and now adds £2 each year.
Should I take the 12-month or the 24-month contract?
The 24-month one, unless you have a specific reason not to, because the premium is steep and uneven. On 250 Mbps the 12-month contract adds £4 a month; on 1,000 Mbps it adds £16; and on 2,000 Mbps it adds £20, the biggest gap in the range. Put another way, £29 a month buys 250 Mbps for a year, and the same £29 buys 1,000 Mbps for two. Our guide to 12-month broadband deals compares the shorter contracts across the market.
What does it cost to leave early?
More than at most providers, or at least it is less clearly bounded. The terms allow an early termination charge of up to the charges left on the minimum term, plus the cost of any router not returned. Ofcom requires a provider to deduct the costs it saves by no longer supplying you, and Connect Fibre does not publish what that deduction is, so ask for the calculation in writing rather than accepting a figure. There is better news at the other end: one month's notice, and no early termination charge at all if that notice ends the contract at the end of the minimum term and the router goes back. And you have 14 days from telling Connect Fibre you have changed your mind if you change your mind at the start. Our guide to leaving a contract early explains what a provider is allowed to charge and how to challenge a figure.
Where is Connect Fibre available?
At addresses it has built past in Cambridgeshire, Derbyshire, Essex, Nottinghamshire, Staffordshire, South Yorkshire around Doncaster and Sheffield, and the villages of South Derbyshire and north Leicestershire. The list is villages and small towns rather than whole counties, so the county name tells you almost nothing and the address tells you everything. The old description of this provider as an East of England altnet is out of date: on its own coverage list the largest clusters are now in South Derbyshire, Staffordshire and around Sheffield and Doncaster. Although its original ambition was to cover 100,000 premises across the East of England, it has since spread well beyond that.
Is Connect Fibre actually building where it says it will?
This is the honest caveat against a very good review score, and it is worth stating plainly. Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023. That is a public contract with public money behind it, and the pace is a matter of record rather than opinion. For a household it means one thing: do not order on the strength of a county name or a press release, check the exact address, and if it is not available now, ask for a date in writing rather than assuming.
Is Connect Fibre any good?
On service, the evidence is as strong as anything on this site: 4.8 out of 5 from 2,547 reviews, which is the highest score of any provider we cover, and the reviews cluster around installation and engineers rather than sales. It is a member of the Internet Services Providers' Association. On product it is straightforward and fairly priced, with a genuine fixed-price clause. The reservations are structural rather than about service: Connect Fibre is not one of the providers signed up to Ofcom's automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment. It has no published Ofcom complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. And on the build, Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023.
What router do you get?
You get a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000. That is better kit than most of the market ships as standard, and it is included rather than rented as an extra. If coverage rather than speed is the problem, Connect Mesh is Connect Mesh and Connect TV at £10 a month each, and Connect Phone at £10 for UK calls or £15 with international minutes. Worth noting on the way out: up to £100 per device if equipment is not returned within 60 days of the service ending, and £100 a node for Connect Mesh within 30 days.
Does Connect Fibre do TV, phone or mobile?
All three now, which the older write-ups of this provider miss. Connect TV is a set-top box add-on at £10 a month, with extra rooms at £5, Connect Phone is in the same price book, and Connect Mobile SIM plans from £12.50 a month for 10GB up to £25 for unlimited data. Connect Mesh and Connect TV at £10 a month each, and Connect Phone at £10 for UK calls or £15 with international minutes None of it is bundled at a discount in the way Sky or Virgin Media bundle, so treat each as a separate purchase and compare it on its own merits.
Does it have a social tariff?
Yes, and the eligibility list is one of the most generous in the market. Essentials is £20 a month, for households on Universal Credit, Pension Credit, Income Support, income-related Jobseeker's Allowance or Employment and Support Allowance, Housing Benefit, Personal Independence Payment, Disability Benefit, Attendance Allowance or Care Leavers Support. It comes with a Wi-Fi 6 router rather than the Wi-Fi 7 on the paid packages, and the price book puts it on a 24-month term. At £20 it is not the cheapest social tariff available, against £12.50 at Virgin Media and £16.50 at BT, with the cheapest we found on 1 October 2026 at £12.50; what it has instead is a list that includes benefits several providers exclude. Our social tariffs guide compares every one.
Does it pay compensation if the service fails?
No. Connect Fibre is not one of the providers signed up to Ofcom's automatic compensation scheme, so a total loss of service or a missed repair appointment carries no automatic daily payment. The dispute route if a complaint goes nowhere is the Communications Ombudsman, and you can go there after six weeks, which matches the rule that took effect on 8 April 2026; several providers' own codes still quote the older figure and Connect Fibre's does not. Its code promises an acknowledgement within five working days. Our automatic compensation guide lists which providers pay automatically.
How does the installation work?
The price book says a standard installation is free where the equipment goes no more than 100 metres from the boundary box and the route crosses no more than 10 metres of tarmac or 5 metres of block paving, with anything else surveyed and quoted before work starts. Publishing the criteria that precisely is unusual and useful: most providers say a standard installation is free and leave you to discover what counts as standard. It also tells you what to check before you order, which is how far your property sits from the boundary and what the route crosses.
Is Connect Fibre cheaper than BT or Sky?
Across the term, yes, at the addresses it reaches. Its gigabit package is £29 a month held for the whole term, which is £696 over 24 months, against £34.41 a month averaged for BT's entry full fibre and £26 for Sky's. The altnets are closer: £25 at YouFibre for 1000 Mbps and £25 averaged at toob. What the majors sell that Connect Fibre cannot is an address they can reach almost anywhere.
In short
- The finding: Fibre500 and Fibre1000 cost exactly the same on a 24-month contract, both at £29 a month, so there is no reason to order Fibre500 on the longer contract, because Fibre1000 is the same price for four times the speed.
- On a 12-month contract the prices do climb with the speed; it is only on the 24-month contract that two tiers meet.
- The range on a 24-month contract runs £25 to £39, all symmetric, with £0 to set up and a TP-Link Wi-Fi 7 router as standard on every package, and a Wi-Fi 7 Pro on Fibre2000, from the price book dated 8 January 2026.
- The price is fixed by the contract, not by a slogan. Clause 4.3: The amount you pay for your Services will not change during the Minimum Term.
- The 12-month contract is dear: it adds £4 a month on 250 Mbps and £20 on 2,000 Mbps.
- Service looks excellent: 4.8 out of 5 from 2,547 reviews, the highest of any provider on this site.
- The caveat is the build, not the service: Connect Fibre holds a Project Gigabit contract for Derbyshire worth about £35 million in public subsidy, covering 18,651 premises, and by May 2026 it had completed the Derbyshire build to 1,200 premises, against a contract awarded at the end of 2023.
Each line above stands on its own and carries its date, so it can be quoted as it is. Prices are refreshed from the providers' own price lists and our monthly deals check; the guide itself is reviewed by a person at least every three months, last on 17 September 2026.
References
- Connect Fibre
Connect Fibre. (2026, January 8). Price book. Retrieved 17 September 2026, from connectfibre.co.uk/price-book
- Connect Fibre
Connect Fibre. (2026). Broadband service terms for residential customers. Retrieved 17 September 2026, from connectfibre.co.uk
- Connect Fibre
Connect Fibre. (2026). Customer complaints code. Retrieved 17 September 2026, from connectfibre.co.uk
- Connect Fibre
Connect Fibre. (2026). Our locations. Retrieved 17 September 2026, from connectfibre.co.uk
- Connect Fibre
Connect Fibre. (2026). Legal information. Retrieved 17 September 2026, from connectfibre.co.uk/legal
- ISPreview
Jackson, M. (2026, June 9). Connect Fibre expands Derbyshire UK Project Gigabit broadband rollout. ISPreview. ispreview.co.uk
- Ofcom
Ofcom. (2026). Social tariffs: cheaper broadband for people on benefits. Updated 17 August 2026. ofcom.org.uk
- Ofcom
Ofcom. (2026). Telecoms and pay TV complaints. Published 23 July 2026. ofcom.org.uk
- Ofcom
Ofcom. (2024, July 19). Ofcom bans mid-contract price rises linked to inflation. ofcom.org.uk
- Trustpilot
Trustpilot. (2026). Connect Fibre reviews. Retrieved 17 September 2026, from uk.trustpilot.com
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026). Broadband deals, checked by hand. Verified 1 October 2026. broadbandswitch.uk/broadband-deals/
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026). Ofcom automatic compensation rates. broadbandswitch.uk/guides/automatic-compensation-rates/
- BroadbandSwitch.uk
BroadbandSwitch.uk. (2026, July). The Complaints Floor: Report No. 30. broadbandswitch.uk/reports/the-complaints-floor/
Ready to compare Connect Fibre against every line at your address?
Connect Fibre builds village by village, so the first question is always whether it has reached you at all. The second is how its price compares with BT, Sky, YouFibre and the other altnets on the same street. One postcode settles both.
Compare at your postcode →
The Essentials social tariff
Direct answer: Essentials is £20 a month, for households on Universal Credit, Pension Credit, Income Support, income-related Jobseeker's Allowance or Employment and Support Allowance, Housing Benefit, Personal Independence Payment, Disability Benefit, Attendance Allowance or Care Leavers Support. It is one of the longest eligibility lists on this site.
The price is mid-table and the eligibility list is not. At £20 it sits above £12.50 at Virgin Media and £16.50 at BT, with the cheapest we found on 1 October 2026 at £12.50. What it has instead is breadth: the list includes Personal Independence Payment, Attendance Allowance, Disability Benefit, Housing Benefit and Care Leavers Support, several of which other providers leave out, so a household refused elsewhere may well qualify here.
It comes with a Wi-Fi 6 router rather than the Wi-Fi 7 on the paid packages, and the price book puts it on a 24-month term. That is worth knowing rather than a reason to avoid it: a Wi-Fi 6 router is perfectly good for the speeds involved, and the point of a social tariff is the bill rather than the hardware. As with every social tariff, it is not usually shown in a standard order journey, so ask for it by name.
Our social tariffs guide lists every social tariff in the UK, what each one asks you to prove and which providers let you leave without a penalty if your circumstances change. Ofcom's own list was last updated on 17 August 2026.