Hyperoptic broadband deals: what it costs, what the April rise adds and whether it reaches your building

What does Hyperoptic cost right now?

Direct answer: £17 a month for 500Mb and £19 for 150Mb on 24 months, and £29 for 1Gb on a rolling monthly plan, all checked on 16 September 2026. Read them as starting points: prices vary by location: Hyperoptic prices building by building. A fixed £4 is added each April, which takes the 500Mb plan to an average of £21 a month across the term.

Two features of that price list are unusual enough to point out. The first is the order of the price list itself: 500Mb was advertised below 150Mb on the checked date, and the 1Gb rolling monthly plan was a dated offer rather than a standing price, which put the lowest advertised price of the three, £17, on 500Mb. The second is the pricing model behind it. Most providers publish a national price and vary the deal by campaign; Hyperoptic prices by building, and its own results describe new premise-based pricing. So the advertised figure tells you what sort of money to expect and nothing more, and the quote at your address is the number to compare.

On 16 September 2026 hyperoptic.com advertised 500Mb from £17 a month and 150Mb from £19 a month, both on 24 months with a £4 rise each April, and 1Gb at £29 a month on a rolling monthly plan with the offer marked as ending on 5 October 2026. Every one of those is a from price: the figure at your address depends on the building.

For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, price rises by provider lists who raises what and when, and our full fibre deals page shows every FTTP option at your postcode.

Does Hyperoptic reach your building?

Direct answer: That is the whole decision, and it is a building-level question rather than a postcode one. Hyperoptic's own fibre covers two million homes across 64 UK towns and cities, with independent modelling nearer 1.3 to 1.4 million premises ready for service, and take-up runs at 31% of the homes it has passed, rising above 60% in its older buildings and above 70% in new builds.

The practical sequence is simple. Run your postcode in our comparison, then check the exact flat or house number with Hyperoptic, because the two answers can differ for a block that is half built. If your building is not on-net, the honest answer is that no amount of interest registering changes it quickly, and an Openreach full fibre line from BT, Sky, Plusnet or Vodafone, or a cable line from Virgin Media, is where to look. Ofcom's Spring 2026 data puts full fibre availability at 82% of UK premises and gigabit-capable availability at 89%, so the odds of an alternative are good.

If you live in a flat, one extra step applies whoever you choose: the freeholder or managing agent has to allow the cabling, which is what a wayleave agreement covers. Hyperoptic has built its business on getting those agreements block by block, which is exactly why it reaches flats that other networks have skipped. Our guide to broadband for flats covers what to ask the managing agent, and our altnets explainer sets out how these networks differ from Openreach.

The April rise, and the three exemptions

Direct answer: Hyperoptic adds a fixed £4 a month each April under Annual Defined Pricing, introduced on 3 June 2025, and it names three groups that it does not apply to: anyone who ordered before 3 June 2025, anyone out of contract, and everyone on the Fair Fibre Plan.

Since 17 January 2025 Ofcom has banned in-contract rises linked to inflation and required any rise to be stated in pounds and pence before you buy. Hyperoptic's version is one of the clearer ones: 'New customers joining Hyperoptic will receive a full breakdown of their monthly charges during their commitment period which will include a small increase each April'. What makes it genuinely different from the big fixed-line providers is the second exemption. Most providers raise out-of-contract prices as well as in-contract ones, so a customer who forgets to switch pays more every April; Hyperoptic says the increase does not apply to anyone out of contract. That does not make staying put the best move, because the deals on offer to new customers are usually lower than the price you are left on, but it does remove one of the standard penalties for loyalty. Our guide to in-contract price rises sets out the rules, and out-of-contract prices explains what usually happens at other providers.

Fair Fibre: the cheapest social tariff of its speed

Direct answer: £13 for 150Mb, £17 for 500Mb and £20 for 1Gb, all on monthly rolling, with 30 days' notice, no minimum commitment and no exit fees, with £0 activation and free installation. At £13 for a symmetric 150Mb line, it is the cheapest tariff of that speed we track anywhere in the UK, and Fair Fibre prices are exempt from the £4 April increase.

You qualify if you receive Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance, income-based Employment and Support Allowance, Attendance Allowance, Housing Benefit, Personal Independence Payment or Care Leavers' Support. Two caveats are worth planning around, and Hyperoptic states both: you apply by phone rather than online, and the plan is available at qualifying locations rather than everywhere Hyperoptic reaches. So a household that finds the price online still has to ring up, and availability follows the same building-by-building map as the standard service.

Set against the rest of the market, the gap is striking. Virgin Media Essential Broadband costs £12.50 for a much slower line, BT Home Essentials starts at £16.50, Vodafone Essentials Broadband costs £20, NOW Broadband Basics costs £20 a month and Sky Broadband Basics costs £20 for existing customers only, while EE, Plusnet, TalkTalk and Three run no broadband social tariff at all. Our deals check of 1 September 2026 listed social tariffs from £12.50 a month across the providers we compare. Our social tariffs guide lists every tariff, who qualifies and how to apply, and our insight on how social tariff broadband works covers the steps.

One practical note for anyone already with Hyperoptic: the Fair Fibre Plan is open to existing customers as well as new ones, at no cost to change, so a household whose circumstances change part way through a contract does not have to wait for the term to end.

Who owns Hyperoptic, and why that matters now

Direct answer: KKR, which took a 75% stake in 2019. KKR was reported in June 2026 to be looking for a buyer for Hyperoptic, and to have explored a merger with Community Fibre; neither company has confirmed it. Nothing about a sale changes a contract you have already signed, and your price and terms travel with you, but it is worth knowing before a two-year commitment that the business is in play.

The numbers behind that are better than the headline suggests. Hyperoptic's revenue reached £139 million in 2025, up 22%, its customer base grew to more than 440,000, average revenue per customer was £27.63, and take-up runs at 31% of the homes it has passed, rising above 60% in its older buildings and above 70% in new builds. A business with a finished network, mature buildings converting above 60% and falling capital spending is the kind of asset that sells, which is the context for the reports rather than a sign of distress.

For a buyer, the questions worth asking are the practical ones rather than the corporate ones. Your contract terms, your price path and your right to leave are set by the paperwork you sign, not by the shareholder register. If Hyperoptic is bought by another network, the most likely changes over time are the brand on the bill and the range of packages, as happened when NOW's broadband moved under Sky's operation; our Great Consolidation report tracks who is buying whom across the UK market, and our altnet consolidation tracker follows the smaller networks. The one thing worth doing on your own account is keeping the order confirmation that shows your agreed price and the April steps.

What do you get, and what does it cost to change your mind?

Direct answer: You get a Hyperhub router, symmetric speed, unlimited data, an install of about an hour where an install is needed, and minutes where the building is already connected, 30 days to decide, during which you can cancel with no exit fees and an automatic compensation policy. Leaving costs no termination fee at all on a rolling plan, and the monthly charges left in the minimum commitment period, less the costs Hyperoptic saves inside a commitment.

Each item below was checked against Hyperoptic's own pages, terms and charges guide on 16 September 2026.

The switching process is now the standard one rather than the special case it used to be: Hyperoptic handles the switch through One Touch Switch, and your old service stays active until the new one is ready. That is a change worth noting if you read an older guide, because Hyperoptic's independence from Openreach used to mean running two lines in parallel while you moved across. One Touch Switch does the same job with less to organise, and it means you no longer have to cancel your old provider yourself.

Hyperoptic against the lines at the same address

Direct answer: On price for the speed, Hyperoptic usually wins where it reaches: 500Mb averaged £21 a month across 24 months, against £26 for Sky's entry full fibre at a fifth of the speed, £25.82 for Plusnet's, £27.99 for Virgin Media's M125, £31.24 for EE's 150 Mbps and £34.41 for BT's entry full fibre. What the majors sell that Hyperoptic cannot is an address you can rely on them reaching.

The altnet comparison is the other one to run, and in London it is usually Community Fibre. On the figures reported in 2026 it covered 1.4 million homes with 450,000 customers, against Hyperoptic's two million homes and more than 440,000, and it sells up to 5Gb where Hyperoptic stops at 1Gb. Hyperoptic is in more places, with 64 UK towns and cities against a London footprint, and its social tariff range is deeper. Our head to head compares them tier by tier, and our Community Fibre page covers its own range. Where both reach your building, the answer is usually whichever quotes lower on the day, because the products are close.

When we last hand-checked every deal, on 1 September 2026, the 373 broadband-only deals from the 28 providers we compare started at £13.50 a month (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28. Hyperoptic's advertised prices sit at the bottom of that band for the speed, which is the whole case for an altnet: the network is newer, the overheads are lower and the upload is not an afterthought.

Who should choose Hyperoptic, and who should not?

Direct answer: Choose Hyperoptic if it has built into your building and you want symmetric speed at a low price, if you work from home and upload matters, if you live in a flat that Openreach full fibre has skipped, or if someone in the household qualifies for Fair Fibre at £13; look elsewhere if it is not on-net, if you want more than 1Gb, if you need a television bundle, or if you want a provider whose complaints record Ofcom publishes.

The honest test is the same as everywhere on this site: run the postcode, look at what is actually available, and compare the total over the term rather than the headline. Where Hyperoptic is on the list, it is usually near the top of it.

Complaints, compensation and what the scores actually say

Direct answer: Ofcom publishes nothing for Hyperoptic: it has no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more. What exists instead is its Trustpilot profile, 4.6 out of 5 from 57,265 reviews on 16 September 2026, which covers the broadband service itself; an automatic compensation policy; and Communications Ombudsman as its dispute scheme, reachable free of charge after six weeks.

An absence is not a good record or a bad one. It means Hyperoptic is below the market share at which Ofcom tables a provider, so one of the checks you would normally run simply is not available, and the same is true of most altnets. That puts more weight on the measures that do exist. Trustpilot is more useful here than on a mobile-led brand, because the profile covers the broadband business rather than a shop estate, and it is a long-running claimed one with tens of thousands of reviews. Treat it as a large sample of people who chose to write, which is not the same as a random sample. Our Complaints Floor report explains how much of the UK market now sits outside Ofcom's tables altogether.

If something goes wrong, two things are in your favour. Hyperoptic runs an automatic compensation policy, so eligible payments are credited without a claim, which follows Ofcom's automatic compensation scheme for late repairs, missed appointments and delayed starts. And the rules changed on 8 April 2026: an unresolved complaint can go free of charge to Communications Ombudsman after six weeks, down from eight. Our complaints and your rights guide walks through the steps, and our complaints page has the contacts.

What should you check before you order Hyperoptic?

Direct answer: Six checks, five minutes: the exact address rather than the postcode, the quoted price rather than the advertised one, the April rise added before you compare, Fair Fibre if anyone qualifies, what the mesh add-on does to your commitment, and a proper test inside the first month.

Related reading: how to switch broadband, broadband for flats, exit fees and set-up fees by provider, what altnets are, and full fibre deals.

Live Hyperoptic deals at your postcode