How to switch broadband in the UK 2026: a step-by-step walkthrough
Switching UK broadband in 2026 is genuinely simpler than at any point in the last decade thanks to One Touch Switch, the Ofcom-mandated process that has now moved over 1.625 million UK consumers between providers since launching on 12 September 2024. This walkthrough takes you through every practical step in order, from checking your current contract through placing the order, receiving the Switching Information Notification, activation day, returning old equipment, and verifying that everything has switched correctly. If you want the comprehensive reference covering every Ofcom rule, every compensation rate, and every regulatory protection, see our switching hub - this guide is the action-oriented walkthrough for someone who is actively about to switch.
The 2026 UK switching answer in 60 seconds
To switch UK broadband in 2026: (1) Check your current contract status (out of contract, mid-contract with disclosed price rise, or mid-contract with a penalty-free exit right). (2) Run a postcode check on Ofcom's checker plus your favourite comparison site to see what's actually available at your address. (3) Compare deals across speed, price, contract length, mid-contract price rise schedule, and price-rise policy (some providers offer no in-contract rises). (4) Place the order with the new provider only. Under One Touch Switch the new provider handles everything else, including notifying the old provider via the central TOTSCo Hub. (5) Receive the Switching Information Notification within 1-5 working days confirming the activation date plus any early-termination charges and equipment return requirements. (6) The switch happens automatically on the agreed date, typically with very little or zero downtime. (7) Return any old equipment using the prepaid packaging or designated drop-off points. (8) Verify your next bill confirms the old service has been cancelled and any expected discounts or social tariffs have been applied. Allow approximately 10-14 working days end-to-end for a typical switch. This guide walks through each step in detail.
Before you start: the 2026 UK switching landscape
Three regulatory changes have transformed UK broadband switching since 2023 and shape the landscape you're switching in today. First, One Touch Switch (OTS) launched on 12 September 2024 making the new provider responsible for the entire switch via the central TOTSCo Hub - you no longer contact the old provider yourself. Second, on 17 January 2025 Ofcom banned inflation-linked mid-contract price rise formulas in new contracts, requiring all rises to be disclosed in pounds and pence at the point of sale. Third, in February 2026 BT, Virgin Media O2, Sky, and TalkTalk signed the voluntary Telecoms Consumer Charter committing to eliminate unexpected mid-contract rises and to make social tariffs easier to access.
The combined effect is that 2026 is the most consumer-friendly UK broadband switching year on record. The single biggest avoidable cost is sitting out-of-contract on a tariff that has rolled forward without you switching, where you typically pay £5-£20 per month more than a new customer would for the same speed. Across a year that is £60-£240 of avoidable cost, and most UK households who haven't actively reviewed their broadband in 18 months are likely overpaying.
One Touch Switch: Customer contacts only the new provider; new provider handles the rest via the central TOTSCo Hub. By September 2025, 1.625 million UK consumers had switched under OTS with TOTSCo's Hub processing 22 million messages. Match rate rose from 60 to approximately 67 percent in the first year.
14-day cooling-off period: Statutory right under Consumer Contracts Regulations 2013 starting the day after service activation. Sky offers a more generous 31-day cooling-off period for broadband.
Mid-contract price rises: Typical April 2026 fixed monthly rises are BT/EE/Plusnet £4, Virgin Media £4, Sky £3, Vodafone £3.50, TalkTalk £4 from contracts after 16 November 2025. Providers with no in-contract rises include Zen, Cuckoo, toob, YouFibre, Brsk on fixed terms, Trooli, and selected Community Fibre and Plusnet plans.
Ofcom automatic compensation: £6.24 per day delayed activation, £6.24-£9.33 per day total loss of service, £31.19 per missed engineer appointment. Compensation is automatic; no claim needed.
Five penalty-free exit rights: cooling-off; out-of-contract; speeds below contractual minimum; undisclosed price rise; 30-day unresolved fault.
This walkthrough assumes you have a UK fixed-line broadband service and want to switch to a new provider, either at the same address or with continuity at a single home. If you're moving home, see the special cases section below; if you're switching mobile broadband (4G or 5G home broadband), OTS doesn't apply and you'll need to manage the switch with both providers directly. Bundled services (broadband plus TV plus mobile) sometimes need separate cancellation of the bundle elements - the Switching Information Notification will explain.
Step 1: Check your current contract status
The first practical step is understanding where you are in your current contract. This determines whether you can switch penalty-free, whether you'll face an early-termination fee, whether a recent price rise gives you a 30-day exit right, and how much time you have to plan the switch. Five minutes spent here saves frustration later.
To check your contract status, log into your provider's account portal or app (or check your most recent bill) and look for: your contract start date; your minimum contract end date; your current monthly price (in-contract or out-of-contract); any disclosed mid-contract price rise schedule; and any recent price-rise notification you may have received. Most major UK providers (BT, Sky, Virgin Media, Vodafone, EE, TalkTalk, Plusnet, NOW Broadband) have clear in-app contract summaries. Smaller providers may require checking the original sign-up email or the Key Facts document attached to your contract.
Out of contract: Your minimum term has ended and you're now on a rolling monthly tariff. You can switch immediately under OTS with zero early-termination fee and 30 days' notice (notice is now handled by the new provider under OTS). This is the cheapest and easiest switch position.
Within minimum term, no penalty-free exit right: You can still switch but you'll typically pay an early-termination fee calculated as the outstanding monthly payments multiplied by a discount factor (often around 90 percent of the remaining contract value). Whether the saving from the new contract justifies the fee depends on the maths.
Within minimum term but with a penalty-free exit right: Five scenarios qualify: in the 14-day cooling-off period; speeds consistently below the contractual minimum (Voluntary Code of Practice on Speeds); a mid-contract price rise that wasn't clearly disclosed in your original contract; an unresolved fault for more than 30 days; or following any other Ofcom-recognised exit right. These switches are penalty-free.
Just received a price-rise notification: Read it carefully. If the rise was clearly disclosed in your original contract, you generally cannot exit penalty-free (Sky and NOW Broadband are the major exceptions, both allowing penalty-free exit on price rises regardless of original contract terms). If the rise wasn't disclosed, or applies on a different date or by a different amount, you have 30 days from the notification to exit penalty-free.
If you're approaching the end of your minimum term, Ofcom requires your provider to send an end-of-contract notification 10-40 days before contract expiry. This notification tells you the contract end date, the price you'll pay if you do nothing (typically the higher out-of-contract tariff), and the best deals the provider can offer to renew or stay. Treat the end-of-contract notification as your cue to act - the 30-40 days before your contract ends is the optimal time to start comparing deals.
Honest take: If you've moved house in the last 18 months, signed up for a "great" introductory deal, and never thought about it since, there's a strong chance you're now paying more than you signed up for. Check. Most UK households who run this check are either out-of-contract (paying £5-£20 per month more than they need to) or are on a contract that has had at least one mid-contract price rise applied since sign-up. The 5-minute contract-status check is the highest-value broadband admin task you can do this year.
Step 2: Run a postcode check
UK broadband availability varies substantially by postcode and even between adjacent properties on the same street. Running a postcode check before comparing deals tells you which networks (CityFibre, Openreach, Virgin Media plus Nexfibre, Netomnia/YouFibre, Hyperoptic, plus any local altnets) actually reach your specific address. This is the foundation for everything that follows: there's no point comparing CityFibre packages if your address isn't yet served by CityFibre.
The most useful postcode-check tools are: Ofcom's broadband and mobile coverage checker (the authoritative UK regulator data, available at ofcom.org.uk); your favourite price comparison site for multi-provider comparison filtered by your postcode; and the individual provider checkers at openreach.com (FTTP and FTTC), virginmedia.com (cable and Nexfibre), cityfibre.com (CityFibre coverage), youfibre.com and netomnia.com (YouFibre on Netomnia), hyperoptic.com (MDU buildings), plus any local altnets relevant to your area. Cross-checking 2-3 sources gives you a high-confidence view of what's actually deliverable.
Available networks: Which physical networks reach your address? Common combinations: Openreach FTTC plus FTTP only; Openreach plus Virgin Media plus Nexfibre; Openreach plus CityFibre plus Virgin Media; addresses with multiple altnets including YouFibre, Hyperoptic, Brsk, or local providers.
Available speed tiers per network: Note the maximum download and upload speeds available on each network at your address. Some networks support symmetric speeds (download equals upload) which is useful for video conferencing, content creation, software development, and home working.
Available retail brands: Each network supports a different set of retail brands. Openreach hosts the broadest range; CityFibre supports Vodafone (often the launch retail partner), TalkTalk Future Fibre, Giganet, Zen, toob, Cuckoo, Lit Fibre, 4th Utility, and Sky (since July 2025). YouFibre and Brsk on Netomnia. Hyperoptic has its own retail. Virgin Media plus Nexfibre operates own retail.
Install timeline if cross-network: CityFibre claims 5-working-day install timelines once orders are placed by retail partners. Openreach FTTP installs typically 10-14 working days for cross-network switches. Virgin Media installs typically 10-20 working days. Hyperoptic in already-wired MDU buildings can be same-day; in non-wired buildings the building owner needs a wayleave first which can take weeks or months.
If you live in a flat or apartment block, the postcode check has an additional consideration: which altnets have wayleave agreements with your building owner? Hyperoptic, Community Fibre (in London), and other altnets typically need wayleaves before they can install in-building wiring, so even if a network reaches your street, your specific flat may not be eligible without a wayleave. Openreach's broader statutory rights mean Openreach FTTP and FTTC are usually available regardless; Virgin Media's cable network reaches many UK flat blocks. See our wayleave guide for flats and apartment blocks for the full picture.
Step 3: Compare deals and choose your new provider
Once you know what's available at your postcode, comparing deals comes down to five main factors: speed, price, contract length, mid-contract price rise schedule, and the price-rise policy. The headline introductory price you see in adverts is rarely the price you'll pay across the full contract, so it's important to factor in the multi-year cost rather than just the introductory monthly figure.
| Comparison factor | What to check | Why it matters |
|---|---|---|
| Speed | Download speed; upload speed; whether speeds are symmetric; guaranteed minimum speed in the contract | Ofcom's Voluntary Code of Practice gives you penalty-free exit if speeds consistently fall below the contractual minimum |
| Price | Introductory monthly price; setup fees; full multi-year cost including any disclosed price rises | A 24-month deal at £25 per month with one £4 April rise is approximately £628 over the term, not £600 |
| Contract length | 12, 18, or 24 months; rolling 30-day options; early-termination fee structure | Longer contracts typically have lower introductory prices but commit you for longer; rolling contracts cost more per month but offer flexibility |
| Mid-contract price rise schedule | Annual rise amount in pounds and pence; date of rise; whether disclosed in original contract | Determines whether you have penalty-free exit rights when the rise applies |
| Price-rise policy | Provider's stated policy on in-contract rises; whether the provider has signed the February 2026 Telecoms Consumer Charter | Some providers offer no in-contract rises (Zen, Cuckoo, toob, YouFibre, Brsk on fixed terms, Trooli); others apply £3-£4 per month annual rises |
For the multi-year cost calculation, assume one April price rise per 12 months of contract beyond your sign-up. A 24-month contract typically incurs one or two April rises depending on when you sign up; an 18-month contract typically incurs one April rise; a 12-month contract may not incur any April rises if you sign up in late spring. When comparing deals across providers with different rise schedules, calculate the total contract cost and compare like-for-like rather than focusing only on the introductory price.
Zen Internet: "Contract Price Promise" - the price you agree is the price you pay for your minimum term. Available across Openreach FTTC, Openreach FTTP, and CityFibre. Zen Symmetric Full Fibre on CityFibre is particularly competitive.
Cuckoo: No mid-contract rises. Available across Openreach and CityFibre footprints.
toob: No in-contract price rises across all its CityFibre footprint including the April 2025 Berkshire expansion (Reading, Bracknell, Maidenhead, Slough) and the September 2025 33-town CityFibre expansion. toob 900 Mbps symmetric at £25-£35 per month is one of the strongest UK 2026 broadband-only value propositions.
YouFibre: "No surprise price rises" during the contract. YouFibre on Netomnia infrastructure offers up to 7 Gbps symmetric.
Brsk: Fixed prices on fixed-term plans; the brand promises no mid-contract rises during the minimum term.
Trooli: Markets no mid-term rises with prices locked for the full 24-month term.
Selected Community Fibre plans: Community Fibre has run limited-time fixed-price offers including a notable offer ending 2 February 2026; check current availability.
Selected Plusnet tiers: Plusnet has stated no in-contract price rises on selected packages; check the current contract terms before signing.
Notable pivot: Hyperoptic, long associated with no mid-contract rises, moved in 2025/26 to fixed annual increases for new customers, aligning with big-brand practice. This is a meaningful 2025/26 UK altnet market change worth knowing.
Beyond the headline cost factors, you may also want to consider: customer service reputation (Trustpilot ratings, ISPA awards, Ofcom's annual customer satisfaction reports); router quality and wifi performance (some providers ship strong dual-band or tri-band routers, others are basic); bundle availability (broadband plus TV plus mobile bundles from BT Halo, Virgin Media Volt, Sky Glass and Stream); social tariff eligibility if your household receives Universal Credit, Pension Credit, PIP, or other qualifying benefits; and installation support if you need an engineer visit or self-install.
Honest take: The two factors that most consistently determine whether a switch saves you money over the full contract term are: (1) whether you're switching from out-of-contract to a new in-contract deal (where the saving is substantial - typically £5-£20 per month for 18-24 months); and (2) whether the new provider's price-rise schedule is meaningfully lower than your current provider's actual rises. Headline price differences of £2-£3 per month between providers are often outweighed by April price rises in the second year of contract, so always check the rise schedule before committing.
Step 4: Place the order with the new provider only
This is the moment of decision: you've chosen your new provider, you've confirmed availability at your postcode, and you're ready to commit. Under One Touch Switch, you place the order with the new (gaining) provider only - you do not contact your old provider at this stage. The new provider then handles cancellation of the old contract via the central TOTSCo Hub. This is the single biggest practical change from the pre-September-2024 regime where customers had to coordinate with both providers manually.
To place the order, go through the new provider's standard sign-up flow (online, by phone, or via a comparison site). You'll need: your full address (post code, house number or name, flat number where applicable); your name and date of birth (for credit check purposes); your current broadband provider name (so the gaining provider can identify the losing provider via the TOTSCo Hub); contact details (mobile number, email); and bank details for direct debit setup. Most sign-up flows take 5-15 minutes online.
1. Match request via TOTSCo Hub: The new provider's system sends an electronic match request to the central TOTSCo Hub identifying your address and your stated current provider. The Hub forwards the request to the losing provider.
2. Losing provider responds within 60 seconds: The losing provider must respond electronically within 60 seconds (or 24 hours if you've requested postal communication). The response confirms your identity at the address and provides the Switching Information you'll need: any early-termination charges, hardware return requirements, the final invoice arrangements, and any bundled-service implications.
3. Switching Information presented to you: Within 1-5 working days you receive the Switching Information Notification from the gaining provider. This is the document you'll review and consent to in step 5.
4. Activation date agreed: The gaining provider sets the activation date. Same-network switches typically 10 working days; same-network CityFibre switches sometimes 5 working days; cross-network switches typically 10-20 working days.
Common gotchas at the order placement stage: incorrect current provider name (the most common cause of TOTSCo Hub match failures - if you're switching from "TalkTalk" but your contract is technically with "TalkTalk Brand Limited" the match may fail; in practice modern provider systems handle the major brand-name variations); address-matching errors (where your address details don't match the losing provider's records, sometimes because of recent house number changes or new-build estate addressing); incorrect bundled-service identification (where you're switching broadband but also have TV or mobile with the same provider that won't be cancelled by the broadband switch).
If your sign-up flow gives you a choice of activation date, choose a date that aligns with your old contract's natural end (if you're approaching the end of a minimum term) or with the most convenient day for you (if you're switching mid-contract or out-of-contract). Most cross-network switches activate on Tuesday-Thursday because that's when engineer slots are most readily available; same-network switches can typically activate any working day.
Honest take: If you place the order on a Friday or over a weekend, expect the Switching Information Notification to arrive on Monday or Tuesday rather than within hours. TOTSCo Hub processing happens during working hours for postal correspondence and address-matching escalations, so timing your order placement for early in the week often gives the smoothest experience. This is a small thing but it can shave 1-2 days off the typical timeline.
Step 5: Receive and review the Switching Information Notification
Within 1-5 working days of placing your order you'll receive the Switching Information Notification from the gaining provider. This is the most important single document in the switching process - it sets out everything you need to know about leaving your old contract, including any early-termination charges, hardware return requirements, the final invoice arrangements, any bundled-service implications, and the agreed activation date. Read it carefully before consenting to the switch.
1. Identity confirmation: Is the losing provider correctly identified as your current provider? Is your address correctly stated? Errors at this stage suggest a TOTSCo Hub match issue that needs resolving before you proceed.
2. Early-termination charges: If you're switching mid-contract without a penalty-free exit right, the losing provider must state the exact early-termination charge. Verify this against your original contract terms. If the charge looks higher than you expected, query it before consenting.
3. Hardware return requirements: Some providers require return of routers, set-top boxes, modems, or other equipment. The notification specifies what (if anything) must be returned, the deadline (typically 30 days from disconnection), and how (typically prepaid packaging or designated drop-off points).
4. Final invoice arrangements: When will the losing provider's final bill arrive? Are there any pro-rata charges to expect? Will the final direct debit collection happen automatically? Most providers handle this cleanly under OTS but it's worth confirming.
5. Bundled-service implications: If you have TV, mobile, or phone bundled with the broadband, the notification states whether the bundle elements will also be cancelled or whether you'll need to cancel them separately with the losing provider. This is a common source of post-switch surprises - read carefully.
6. Activation date: The agreed date when the new service will activate and the old service will be disconnected. Check this is convenient and gives you sufficient lead time to make any preparations.
If the Switching Information Notification does not arrive within 5 working days of your order, contact the gaining provider to chase. Common causes of delays: TOTSCo Hub match failures (often because of incorrect current-provider name or address-matching issues), losing provider non-response (rare but does occur with some smaller ISPs that haven't fully integrated with TOTSCo Hub), or technical issues with the gaining provider's TOTSCo integration. Most issues resolve within 1-2 additional working days once flagged.
Once you've reviewed the Switching Information Notification and you're satisfied with the contents, give consent to proceed. This is typically done by clicking a confirmation link in an email, replying to a confirmation message, or formally signing the new contract. Some providers send a cooling-off period start letter that explicitly initiates the 14-day cooling-off window even before activation. Keep all documentation (the original Switching Information Notification, your consent confirmation, any subsequent emails) in a single folder for reference.
Honest take: The Switching Information Notification is also where you find out exactly what you owe the losing provider for any equipment they require back, the deadline for returning it, and any charges that apply if you don't. Common gotchas: routers from BT, Sky, Virgin Media, and TalkTalk are typically required back; routers from many altnets (toob, YouFibre, Cuckoo, Hyperoptic, Zen) are often kept by the customer. Charges for non-returned equipment can be £30-£60 per item, so don't ignore the deadline.
Step 6: Activation day and the 14-day cooling-off window
On the agreed activation date, the new service goes live and the old service is disconnected. Under OTS this should happen on the same day so you don't pay two providers in parallel. For same-network switches (Openreach to Openreach, CityFibre to CityFibre) the changeover is usually quick and seamless, often completed within 1-2 hours during a defined handover window. For cross-network switches with engineer install, both lines often run in parallel during install so cutover-day downtime is often zero.
Practical activation-day tips: be available during the handover window if your provider has specified one (some Openreach handovers happen in defined morning or afternoon windows); keep the old router plugged in until the new service is confirmed working (don't unplug or send back the old router until you're sure the new connection is live and stable); run a speed test on the new connection as soon as it's live (use Ofcom's official tester, Speedtest by Ookla, or thinkbroadband; ideally on a wired ethernet connection rather than wifi for the most accurate baseline); document the activation timestamp for your records (useful if you need to claim Ofcom automatic compensation later).
New service not live by end of agreed activation day: Contact the gaining provider immediately. Ofcom's automatic compensation regime pays £6.24 per day for delayed activation from the day after the agreed date until the day the service goes live. Document the agreed date and the actual activation date for your records.
Old service still live alongside new service: Contact the losing provider directly to confirm the cancellation date and ensure no double-billing. Under OTS this should not happen, but it occasionally does with smaller ISPs that haven't fully integrated with TOTSCo Hub. Insist on backdated cancellation to the new service activation date.
Engineer fails to attend a confirmed appointment: Ofcom's automatic compensation regime pays £31.19 per missed engineer appointment. Contact the gaining provider to reschedule and confirm the missed-appointment compensation will apply.
Total loss of service for more than the standard repair-time threshold: Ofcom's automatic compensation regime pays £6.24-£9.33 per day total loss of service from the third day after the loss is reported (the first two days are treated as repair time). Document start and end times for any compensation claim.
Once the new service is live, the 14-day cooling-off period begins (Sky offers 31 days for broadband; no other major UK provider exceeds the 14-day floor). This is your statutory right under Consumer Contracts Regulations 2013 to cancel for any reason during the window and receive a full refund (pro-rata for any usage). Use the cooling-off window deliberately: run multiple speed tests across different times of day; check connection reliability for several days; verify the router setup, wifi performance, and any specific services (gaming, video calls, smart home devices) that you depend on.
If the new service consistently underperforms during the cooling-off window, you have several options. First, escalate to the new provider to fix the issue (router replacement, line tests, cabinet investigation). Second, if the issue isn't resolved during the cooling-off window, exercise your cooling-off rights to cancel; the provider must refund any service charges paid pro-rata. Third, if you discover a structural mismatch between the deal as advertised and the deal as delivered, the cooling-off period gives you a clean exit option without having to argue about contract terms.
Honest take: The 14-day cooling-off period is the single most underused UK consumer broadband right. Most customers either don't realise it applies to broadband (it does, under Consumer Contracts Regulations 2013) or feel awkward about cancelling a service they've just signed up for. Don't. The cooling-off period is your statutory right; it exists precisely so you can test the new service in your specific home environment before fully committing. If the speeds, reliability, or wifi performance turns out to be substantially worse than expected, exercise the right and try a different provider.
Step 7: Return any old equipment
Most major UK broadband providers require return of routers, set-top boxes, modems, or other equipment when you cancel. The Switching Information Notification (from step 5) specifies what must be returned, the deadline (typically 30 days from disconnection), and how (typically prepaid packaging or designated drop-off points). Failing to return required equipment within the deadline often triggers charges of £30-£60 per item, so this is worth doing promptly.
BT: Returns the BT Smart Hub (router) using prepaid packaging sent to your address; typically 31-day return window.
Sky: Returns Sky Hub (router) plus any Sky Stream pucks, Sky Glass TVs, or other equipment. Royal Mail tracked returns are typical.
Virgin Media: Returns Hub 3, Hub 4, or Hub 5 router plus any Virgin TV box. Designated Royal Mail or DPD drop-off points; specific return windows.
Vodafone: Returns Vodafone-branded router using prepaid Royal Mail returns.
EE: Returns EE-branded router; specific instructions in the closure email.
TalkTalk: Returns the TalkTalk Wi-Fi Hub using TalkTalk's specific returns process.
Plusnet: Returns Plusnet Hub Two router; typically 30-day window.
Many altnets keep equipment with customer: toob, YouFibre, Cuckoo, Hyperoptic, Zen Internet, and many other altnets often allow customers to keep the router after the contract ends. This varies by provider and contract; check the Switching Information Notification.
Practical equipment-return tips: keep the original packaging if you can - it makes the return process easier; photograph the equipment before sending (showing serial numbers and condition) - this protects you against any later dispute about damage or non-return; use the prepaid packaging or designated returns service rather than your own posting method - this gives you tracking proof; retain the postage tracking number until you've received confirmation that the return has been processed.
If you're switching from one major provider to another, it's worth checking whether the new provider can use your existing router (some routers are network-locked to specific providers; many others can be reconfigured for a different ISP). In practice most major UK providers ship a new router as part of the switch, so this question doesn't usually arise - but it's relevant if you're switching to a SIM-only or BYOR (bring your own router) deal.
Honest take: The single most common avoidable post-switch charge is the equipment non-return fee. Set a calendar reminder for the return deadline as soon as you receive the prepaid packaging from the losing provider. Pack the equipment promptly; use the tracked returns service; and keep the tracking number until the return is confirmed. Charges of £30-£60 per item add up quickly if you have a router plus a TV box plus other equipment - don't let inertia cost you money.
Step 8: Verify everything switched correctly
The final step is verification: confirming that the new service is performing as expected, that the old service has been cleanly cancelled, that any expected discounts or social tariffs have been applied, and that any equipment returns have been processed. This typically takes about a month after activation because that's when the first full bill arrives from the new provider and the final bill arrives from the losing provider.
Speed and reliability: Run multiple speed tests across different times of day and over several days, ideally on a wired ethernet connection. Compare against the contractual minimum stated in your contract. If speeds are consistently below the minimum, raise this with the provider during the cooling-off window if possible (where penalty-free exit applies under the Voluntary Code of Practice on Speeds).
Wifi coverage: Check wifi performance in every room you regularly use. Some routers shipped with broadband are basic; if coverage is weak in important areas, consider a wifi extender or mesh system. Some providers (BT Smart Hub Plus, Sky Wi-Fi Max, Virgin Media Pod) offer wifi guarantees with dedicated extender solutions.
First bill from new provider: When it arrives (typically 2-4 weeks after activation), verify: the monthly price matches the introductory price you signed up for; any setup fees match what was disclosed; the direct debit amount and date match what you authorised; any social tariff or other discount has been applied where eligible.
Final bill from losing provider: Verify: the cancellation date matches the new service activation date; no notice charges apply beyond the activation date (under OTS, no notice charges should apply); any pro-rata refund of pre-paid service is processed; any equipment-return acknowledgement is included.
Bundled services: If you had broadband bundled with TV or mobile, verify that any elements you wanted to keep are still active and any elements you wanted to cancel have been cancelled.
Equipment return confirmation: Check that the losing provider's tracking system or customer portal shows your equipment return as received and processed. Keep your postage tracking number until this is confirmed.
Any expected compensation: If the switch was delayed, an engineer was missed, or there was a period of total service loss, verify that Ofcom automatic compensation has been credited on your next bill from the losing provider (or as a refund where applicable).
If anything in the verification checklist doesn't match expectations, raise it promptly. The earlier you flag an issue, the easier it is to resolve. Common minor issues that resolve quickly with a phone call or chat: incorrect monthly price applied (provider hasn't picked up the introductory discount); social tariff not applied where eligible; equipment return not yet processed in the system; first direct debit date different from what was agreed. More substantial issues that may require formal complaint: incorrect early-termination charge applied; old service still being billed; bundled services charged that were supposed to be cancelled.
For any unresolved issue, follow the provider's formal complaints process. Under the February 2026 Telecoms Consumer Charter and supporting Ofcom changes, the deadlock window before customers can escalate to the Communications Ombudsman or CISAS reduces from 8 weeks to 6 weeks from April 2026. Both ombudsman schemes are free to use and their decisions are legally binding on the provider.
What to do if your switch goes wrong
The vast majority of UK 2026 broadband switches under OTS go through smoothly, but problems do occur and knowing how to recognise and resolve them quickly is the difference between a minor inconvenience and a frustrating multi-week saga.
Switching Information Notification not received within 5 working days
Contact the gaining provider to chase. Common causes: TOTSCo Hub address-matching errors; incorrect current-provider name on the order; technical TOTSCo Hub integration issues with smaller providers. Resolution: provide updated address details to the gaining provider; allow another 1-2 working days for re-matching; if still unresolved, complain via the gaining provider's complaints process. In practice most issues resolve within a few days once flagged.
New service activates but old service does not disconnect
Under OTS the losing provider should disconnect the old service on the same day the new service activates. If the old service is still being billed, this is an OTS process failure that typically entitles you to compensation under General Conditions C7.47-C7.49. Contact the losing provider directly with proof of new service activation; insist on backdated cancellation to the new service activation date; document all communication for any subsequent compensation claim.
Cross-network engineer install missed or delayed
For cross-network switches an engineer install is typically required. If the engineer misses the agreed appointment, automatic compensation of £31.19 per missed appointment applies under Ofcom rules. If the install is delayed past the originally agreed activation date, automatic compensation of £6.24 per day delayed activation applies until the service goes live. Document the originally agreed dates, the actual dates, and any communication from the provider.
Total loss of service during switch
Under OTS most cross-network switches support parallel running of old and new services so cutover-day downtime is often zero. If the switch results in total loss of service for more than the standard repair-time threshold (typically the third day onwards), automatic compensation of £6.24-£9.33 per day total loss of service applies. Contact the gaining provider immediately to expedite resolution; document the start and end times of the service loss for any compensation claim.
Speeds substantially lower on new service than expected
If your new service activates but the speeds are substantially lower than the contractual minimum, this triggers the Voluntary Code of Practice on Speeds (signed by all major UK providers). You typically have a 30-day window to give the provider an opportunity to fix the issue (line tests, router replacement, cabinet investigation). If the issue is not resolved and speeds remain consistently below the contractual minimum, you have the right to leave the contract penalty-free under the Code of Practice. Document speed tests across multiple days and times using Ofcom-recognised testers; keep screenshots and detailed records.
Honest take: The single most useful habit for navigating any switching problem is documentation. Save copies of your original contract Key Facts document; save the Switching Information Notification; save speed test screenshots; save email logs of all customer-service correspondence; note dates, times, and names for any phone calls. Most provider customer-service teams resolve issues quickly when presented with clear documentation; most refuse to engage productively when the customer's recall is vague.
Special cases: moving home, mobile broadband, bundles, business
One Touch Switch covers most UK fixed-line residential broadband switches but doesn't apply in three specific scenarios, plus business broadband has its own evolving switching framework. If your situation falls into one of these special cases, the standard 8-step walkthrough above needs adaptation.
Moving home
OTS does NOT apply when you're moving to a new property, even if you're changing provider in the process. You need to contact the old provider to cancel the existing service at the old address and set up new service at the new address (either with the same or a different provider). Contact your existing provider as soon as you have a confirmed new address and move-in date; ask whether the existing service can be moved (technically transferred) or whether it must be cancelled and a new service set up. Some providers offer free home-move services to retain customers; others apply early-termination charges if the new property cannot be served on the existing contract. Some providers waive early-termination charges for genuine home moves; this varies by provider and is worth asking about explicitly. Place any new order in advance so the new service can activate within a few days of moving in - typical install timelines are 10-14 working days.
Mobile broadband (4G and 5G home broadband)
OTS covers fixed-line broadband only. If you're switching from or to a mobile broadband service (Three 5G Home Broadband, EE 5G Home, Vodafone 5G Home, or any 4G mobile broadband router setup), you'll need to contact the losing provider directly to cancel and return any equipment. This is a meaningful exception because 5G home broadband is one of the fastest-growing UK broadband segments, particularly for short-term tenancies and rural locations. Three 5G Home Broadband offers rolling 30-day contracts which makes it particularly easy to leave; longer-term 5G contracts may have early-termination fees.
Bundled services
If your broadband is bundled with TV, mobile, or phone services and you only want to switch the broadband element, OTS may not handle the bundle separately. Common cases: Sky Glass plus Sky Stream plus Sky Broadband bundles; Virgin Media Volt bundles with mobile and TV; BT Halo bundles with mobile. Read the Switching Information Notification carefully; the notification will list which services are being switched under OTS and which require separate cancellation with the losing provider.
Business broadband
UK business broadband switching has historically required direct coordination with both providers because business connections often have different speed tiers, contract lengths, hardware bundles, service level agreements, and other complexities that make a residential-style switch process challenging. However TOTSCo's separate business OTS solution is currently in trial and is expected to launch fully during 2026, with the unit price reducing from £1.70 to £1.60 per business customer (no charges for Communication Providers with fewer than 20,000 customers until live operations begin). Until business OTS launches fully, UK businesses switching broadband still need to manage the switch with both providers directly. See our business broadband switching without downtime guide for the full picture.
After the switch: getting the most from your new service
Once the switch is complete and verified, a few practical actions help you get the most from the new service across the contract term. These are small wins that add up over 18-24 months of contract.
1. Set a calendar reminder for the next contract end date. Set the reminder for 30-40 days before the end date so you have time to compare deals and switch again before drifting onto the higher out-of-contract tariff. This single action saves most UK households £60-£240 over the next contract cycle.
2. Set a calendar reminder for the next April price rise (if applicable). If your new contract has a disclosed pounds-and-pence April rise, note when it applies so you're not surprised by the higher direct debit. If your provider applies the rise on a different date or amount than disclosed, that triggers your 30-day penalty-free exit right.
3. Optimise wifi setup. Run a wifi survey using a tool like the Ofcom wifi-test app, Speedtest, or a free home wifi analyser app. Identify weak-signal areas and consider repositioning the router or adding a wifi extender or mesh system if needed. Many UK providers ship strong dual-band or tri-band routers; some are basic, in which case a third-party mesh system can transform performance.
4. Check social tariff eligibility annually. If your household receives Universal Credit, Pension Credit, PIP, or other qualifying benefits, social tariffs from BT Home Essentials, Virgin Media Essential Broadband, Vodafone Essentials Broadband, toob Essentials, NOW Broadband Basic, and others save £100-£200 per year and are exempt from mid-contract price rises. Eligibility can change over time so check annually.
5. Set up router admin password. Most UK ISP routers ship with default admin passwords printed on a label. Change the admin password to something unique to prevent unauthorised access. Also change the wifi SSID and wifi password if the defaults feel insecure or generic.
6. Review usage if you're on a capped tariff. Most UK home broadband packages are now unlimited, but some legacy and budget tariffs still have data caps. If your new contract has a cap, check usage in the provider's app or portal periodically.
For households with multiple users (shared houses, families with multiple devices, home offices), the post-switch optimisation that has the biggest practical impact is wifi performance. A 1 Gbps full fibre connection with weak wifi gives a worse user experience than a 200 Mbps connection with strong mesh wifi. Many UK ISPs now offer wifi guarantees (BT Wi-Fi Guarantee with Smart Hub Plus, Sky Wi-Fi Max, Virgin Media Pod) that include in-home wifi extenders to address coverage gaps; these are typically worth the £5-£10 monthly add-on if your home has weak signal in important rooms.
Five tips that save real money in 2026
- Compare on multi-year cost, not introductory price. A 24-month deal at £25 per month with a £4 April rise costs approximately £628 over the term, not £600. When comparing across providers, calculate the total contract cost including any disclosed mid-contract rises. This often changes which deal is actually cheapest. Providers with no in-contract rises (Zen, Cuckoo, toob, YouFibre, Brsk on fixed terms, Trooli, selected Community Fibre and Plusnet tiers) often beat brands with cheaper introductory pricing once rises are factored in.
- Use the end-of-contract notification as your switching cue. Ofcom requires providers to send the notification 10-40 days before contract expiry, listing the price you'll pay if you do nothing. This is your strongest signal to act. Out-of-contract customers typically pay £5-£20 per month more than new-customer rates - the largest single avoidable UK broadband cost.
- Always run a postcode check before comparing deals. UK broadband availability varies substantially by postcode. Without a postcode check, you risk placing an order with a provider who can't actually serve your specific property, leading to delays and frustration. Cross-check Ofcom's checker plus your favourite comparison site plus 1-2 individual provider checkers.
- Check social tariff eligibility annually if relevant. BT Home Essentials, Virgin Media Essential Broadband, Vodafone Essentials Broadband, toob Essentials, NOW Broadband Basic, and others save £100-£200 per year for households on Universal Credit, Pension Credit, PIP, and other qualifying benefits. Social tariffs are exempt from mid-contract price rises. Eligibility can change so check annually.
- Use the 14-day cooling-off period deliberately. Run real-world speed tests in your specific home environment; check connection reliability for several days; verify wifi performance in every room you regularly use. If the new service consistently underperforms, exercise the cooling-off right and try a different provider before fully committing. Sky's 31-day cooling-off period gives even more testing time.
Free help and where to verify your switching rights
Independent third-party tools and authoritative regulatory sources to confirm your rights and check what's available at your address before switching.
- Ofcom broadband and mobile coverage checker: Authoritative UK regulator availability data including FTTP, FTTC, and gigabit-capable coverage by postcode and address. Available at ofcom.org.uk.
- Ofcom switching guidance: Authoritative guidance on One Touch Switch, automatic compensation, mid-contract price rises, and consumer rights, available at ofcom.org.uk/phones-and-broadband/switching-provider/.
- BroadbandSwitch.uk postcode comparison: Multi-provider comparison across Openreach (BT, Sky, Vodafone, TalkTalk, EE, Plusnet, NOW Broadband, Zen), Virgin Media plus Nexfibre, CityFibre retail brands (Vodafone, TalkTalk, Giganet, Zen, toob, Cuckoo, Lit Fibre, 4th Utility), Hyperoptic, YouFibre on Netomnia, plus 4G and 5G home broadband options.
- BroadbandSwitch.uk switching hub: Comprehensive UK 2026 switching reference including the full Ofcom regulatory framework, mid-contract price rise detail by major provider, automatic compensation rates, business broadband switching, and the February 2026 Telecoms Consumer Charter. Available at broadbandswitch.uk/switching-hub.html.
- BroadbandSwitch.uk switching checklist: Printable, scannable checklist covering everything you need to do before, during, and after a switch. Available at broadbandswitch.uk/broadband-switch-checklist.html.
- TOTSCo (One Touch Switching Company): Public information on the TOTSCo Hub and OTS process at totsco.org.uk.
- Communications Ombudsman: Free, independent, government-approved ombudsman scheme for broadband complaints from customers of providers signed up to the scheme. Available at commsombudsman.org.
- CISAS: Free, independent, government-approved ombudsman scheme for broadband complaints from customers of providers signed up to CISAS rather than Communications Ombudsman. Available at cisas.org.uk.
- Citizens Advice: Free advice on consumer broadband rights, including help with disputes, contract reviews, and complaints escalation. Available at citizensadvice.org.uk.
- Provider checkers: Direct availability checks at openreach.com (FTTP and FTTC), virginmedia.com (cable and Nexfibre), cityfibre.com (CityFibre coverage), youfibre.com and netomnia.com (YouFibre on Netomnia), hyperoptic.com (MDU buildings), toob.co.uk (CityFibre Berkshire and other footprints), gigaclear.com (rural full fibre), brsk.co.uk (Brsk altnet footprint).
- ThinkBroadband Labs: Independent UK broadband coverage analysis with postcode-level FTTP and gigabit availability data, useful as a cross-reference against provider checkers.
How we put this guide together
This step-by-step UK broadband switching walkthrough draws on Ofcom's General Conditions of Entitlement, particularly C7.18-C7.27 (switching obligations including OTS) and C7.47-C7.49 (compensation obligations); Ofcom's Voluntary Code of Practice on Speeds signed by all major UK providers; the Consumer Contracts Regulations 2013 establishing the 14-day cooling-off period; Ofcom's 17 January 2025 statement banning inflation-linked mid-contract price rises in new contracts; TOTSCo (One Touch Switching Company) updates including the September 2025 milestone of 1.625 million UK consumers switched and 22 million Hub messages processed in the first year, plus TOTSCo CEO Paul Bradbury's reporting on the rise in match rate from 60 percent at launch to approximately 67 percent by mid-2025; ISPreview UK April 2026 reporting on TOTSCo's confirmation of cheaper UK business broadband ISP switching pricing; Brodies LLP and Lexology coverage of the legal framework around OTS including the specific obligations under General Conditions C7.18-C7.27 and C7.47-C7.49; Uswitch March 2026 coverage of mid-contract price rises confirming the typical April 2026 fixed monthly increases of BT/EE/Plusnet £4, Virgin Media £4, Sky £3, Vodafone £3.50, TalkTalk £4 from contracts after 16 November 2025; CompareFibre 2026 guides on switching, contract lengths, mid-contract price rises, and cancelling without fees; GoCompare 2026 guides on broadband price rises and cancellation rights; Voneus's January 2026 analysis of UK broadband pricing 2026 covering the transition from inflation-linked to fixed pounds-and-pence rises; broadbandproviders.co.uk March 2026 coverage of the February 2026 Telecoms Consumer Charter signed by BT, Virgin Media O2, Sky, and TalkTalk; Ofcom's automatic compensation rates for 2026 of £6.24 per day delayed activation, £6.24-£9.33 per day total loss of service, and £31.19 per missed engineer appointment; the Communications Ombudsman and CISAS websites confirming free, independent, government-approved ombudsman schemes; plus published 2026 Switching Information Notification examples and equipment-return policies from BT, Sky, Virgin Media, Vodafone, TalkTalk, EE, Plusnet, NOW Broadband, Zen Internet, toob, YouFibre on Netomnia, Cuckoo, Hyperoptic, Community Fibre, Brsk, Trooli, Onestream, and Earth Broadband.
Editorial: Written by Adrian James, broadband editor. Reviewed by Dr Alex J. Martin-Smith, head of editorial. Last updated 28 April 2026; next review within 90 days. Corrections welcome via our corrections process.
How we earn: BroadbandSwitch.uk is independent. We sometimes earn affiliate fees from broadband switching deals, including some products mentioned in this guide; this never affects which providers we cover or how we describe them. See our affiliate disclosure and editorial policy.
Frequently asked questions about UK broadband switching
How long does it take to switch broadband in the UK in 2026?
Most UK broadband switches under One Touch Switch in 2026 complete within 10-14 working days from order placement to activation. Same-network Openreach to Openreach switches (BT to Sky, TalkTalk to Vodafone, Plusnet to Zen, EE to NOW Broadband) typically take 10 working days with 1-2 hours of brief downtime, and can sometimes complete in 1-2 working days if both providers fast-track. Same-network CityFibre to CityFibre switches typically take 10 working days with very brief downtime; CityFibre claims any home passed by its network can schedule a full fibre install within 5 working days. Cross-network switches (Openreach to Virgin Media, Openreach to CityFibre, Virgin Media to YouFibre on Netomnia, any to Hyperoptic in non-wired buildings) typically take 10-20 working days because an engineer install is usually required at the property. Both lines often run in parallel during cross-network installs so cutover-day downtime is often zero - particularly important for households where home working depends on continuous connectivity. Hyperoptic in already-wired MDU buildings can be very fast (sometimes same-day); in non-wired buildings the building owner needs a wayleave agreement first which can take weeks or months. Place orders mid-week (Tuesday-Thursday) for the smoothest TOTSCo Hub processing experience.
What information do I need to switch UK broadband?
To switch UK broadband under One Touch Switch in 2026 you need: your full address (post code, house number or name, flat number where applicable); your name and date of birth (for credit check purposes); your current broadband provider name (so the gaining provider can identify the losing provider via the central TOTSCo Hub); contact details (mobile number and email); and bank details for direct debit setup. You do NOT need: your account number with the old provider (the TOTSCo Hub uses address matching rather than account-number matching); the old provider's customer service phone number (under OTS the new provider handles cancellation - you don't contact the old provider yourself); a long notice period (under OTS the cancellation timeline is set by the agreed activation date, not by the old contract's notice clause). If you've recently moved house or live in a new-build estate, double-check that the new provider's checker can match your address before placing the order; address-matching errors are the most common cause of TOTSCo Hub delays.
Will I have a gap in service when I switch UK broadband?
Under One Touch Switch in 2026, most UK broadband switches have either zero downtime or 1-2 hours of brief downtime during a defined handover window. Same-network switches (Openreach to Openreach, CityFibre to CityFibre) typically have a brief 1-2 hour handover window where the old service goes down and the new service comes up; this often happens overnight or during defined working-hours windows. Cross-network switches (Openreach to Virgin Media, Openreach to CityFibre, Virgin Media to YouFibre on Netomnia) typically support parallel running of old and new services during the engineer install period, so cutover-day downtime is often zero - this is one of the practical improvements that OTS has delivered. If you're concerned about downtime for a critical period (an exam, a major work deadline, a family event), schedule the activation date carefully and ask the gaining provider whether parallel running is supported for your specific switch. If the switch results in total loss of service for more than the standard repair-time threshold (typically the third day onwards), Ofcom's automatic compensation regime pays £6.24-£9.33 per day total loss of service.
What is the 14-day cooling-off period for UK broadband?
Every UK broadband contract signed at distance (online, by phone, or via a comparison site) includes a 14-day cooling-off period under the Consumer Contracts Regulations 2013. This period starts the day after your service is activated, not the day you signed the contract. During the cooling-off window you can cancel for any reason and receive a full refund of any service charges paid (pro-rata for any usage), with no early-termination fee. Sky Broadband offers a more generous 31-day cooling-off period for broadband, significantly longer than the standard 14 days; this is voluntary on Sky's part. NOW Broadband (which is part of the Sky group) offers similar extended-period flexibility. No other major UK broadband brand currently exceeds the statutory 14-day floor. Use the cooling-off window deliberately: run multiple speed tests across different times of day; check connection reliability for several days; verify wifi performance in every room you regularly use. If the new service consistently underperforms, exercise the cancellation right and try a different provider before fully committing. To exercise the right, contact the new provider directly (in writing or by phone) and confirm you're cancelling under your cooling-off rights; keep records of the communication.
Do I need to contact my old broadband provider when switching in 2026?
No, in most cases. Under One Touch Switch in 2026, you contact only the new (gaining) provider; the new provider handles cancellation of the old contract and coordinates the switch via the central TOTSCo Hub messaging platform. This is the single biggest practical change from the pre-September-2024 regime where customers had to coordinate with both providers manually. Three exceptions where you DO need to contact the old provider directly: (1) Mobile broadband: OTS covers fixed-line broadband only, so for 4G or 5G home broadband switches contact the losing provider directly to cancel and return any equipment. (2) Bundled services: if your broadband is bundled with TV, mobile, or phone services and you only want to switch the broadband element, OTS may not handle the bundle separately; the Switching Information Notification will explain. (3) Moving home: OTS does NOT apply when you're moving to a new property, even if changing provider; contact the old provider to cancel at the old address and set up new service at the new address. In all other cases the new provider handles everything; you do not need the old provider's customer service phone number, account number, or any direct correspondence with them under OTS.
How do I avoid paying two broadband providers during a switch?
Under One Touch Switch in 2026, you should not pay two providers in parallel during a switch. The losing provider must disconnect the old service on the same day the new service activates - this is one of the core OTS protections. Notice charges no longer apply beyond the agreed switch date, which is a key change from the previous regime where customers often paid both providers during the handover. If you do find yourself being billed by both the old and new provider after a switch, this is an OTS process failure that typically entitles you to compensation under General Conditions C7.47-C7.49. Practical resolution: contact the losing provider directly with proof of new service activation; insist on backdated cancellation to the new service activation date; document all communication for any subsequent compensation claim. Most cases resolve within 1-2 weeks once flagged. In persistent cases, follow the formal complaints process; if not resolved within 6 weeks (April 2026 onwards; previously 8 weeks), escalate to the Communications Ombudsman or CISAS depending on which scheme your provider is signed up to. Both ombudsman schemes are free and their decisions are legally binding on the provider.
What happens to my old broadband router when I switch?
Most major UK broadband providers require return of routers, set-top boxes, modems, or other equipment when you cancel. The Switching Information Notification specifies exactly what must be returned, the deadline (typically 30 days from disconnection), and how (typically prepaid packaging or designated drop-off points). Failing to return required equipment within the deadline often triggers charges of £30-£60 per item. Major providers requiring return: BT (BT Smart Hub); Sky (Sky Hub plus any Stream pucks or Glass TVs); Virgin Media (Hub 3, 4, or 5 plus any Virgin TV box); Vodafone (Vodafone-branded router); EE (EE-branded router); TalkTalk (Wi-Fi Hub); Plusnet (Hub Two). Many altnets often allow customers to keep the router after the contract ends: toob, YouFibre, Cuckoo, Hyperoptic, and Zen Internet typically don't require return although this varies by specific provider and contract. Practical equipment-return tips: keep the original packaging if you can; photograph the equipment before sending (showing serial numbers and condition); use the prepaid packaging or designated returns service rather than your own posting method; retain the postage tracking number until you've received confirmation that the return has been processed.
What if my new broadband speed is much slower than promised?
If your new service activates but the speeds are substantially lower than the contractual minimum, this triggers Ofcom's Voluntary Code of Practice on Speeds, signed by all major UK providers (BT, Sky, Plusnet, Virgin Media, EE, Vodafone, TalkTalk, and others). The Code of Practice gives you penalty-free exit rights if speeds consistently fall below the contractual minimum and the provider has been given a reasonable opportunity to fix the issue. Practical steps: (1) Run speed tests across multiple days and at different times using Ofcom-recognised testers (Ofcom's official tester, Speedtest by Ookla, or thinkbroadband Speed Test). Run tests on a wired ethernet connection rather than wifi to get the most accurate baseline. (2) Save screenshots and detailed records. (3) Raise the speed issue with the provider's customer service team during the cooling-off window if possible (where penalty-free exit is automatic under the cooling-off right). (4) Give the provider a 30-day window to fix the issue (line tests, router replacement, cabinet investigation). (5) If the issue is not resolved and speeds remain consistently below the contractual minimum, exercise your penalty-free exit right under the Voluntary Code of Practice. Document everything throughout. If you're switching from one provider to another partly because the previous service consistently underperformed, run baseline tests on the new service immediately so you have a clear performance comparison.
References
- Ofcom. (2025, September 12). Ofcom celebrate as 1.6 million UK people switch broadband or phone via OTS. Office of Communications. https://www.ofcom.org.uk/phones-and-broadband/switching-provider/
- Switchity. (2025, November 14). One Touch Switch explained: how broadband switching works. Switchity broadband guides. https://switchity.co.uk/broadband-guides/one-touch-switch-explained/
- CompareFibre. (2026, February). How to cancel broadband (avoid paying exit fees) 2026. CompareFibre guides. https://comparefibre.co.uk/guides/how-to-cancel-broadband-avoid-exit-fees-2026