Privacy Policy

Quick summary

Who we are

BroadbandSwitch.uk is the trading name of SearchSwitchSave Limited. We are the data controller for personal data collected through this website. Here are the details you may need.

Trading name

BroadbandSwitch.uk

Legal entity

SearchSwitchSave Limited

Registered office

Sycamore House, Glen Duff, Lezayre, IM7 2AT, Isle of Man

Company number

030828B (Isle of Man)

ICO registration

R697728

UK trade mark

UK00004211113

General enquiries

hello@searchswitchsave.com

Editorial

editor@broadbandswitch.uk

Data protection

dpo@searchswitchsave.com

Phone

0330 122 1223

Scope of this policy

This policy explains how we handle personal data collected through the BroadbandSwitch.uk website, our customer service interactions (email, phone, chat) and any related landing pages we operate. It applies to visitors, comparison users, newsletter subscribers and people who get in touch with us.

It does not cover the privacy practices of broadband providers, third-party retailers or other websites we link to. When you click through to a provider to complete a switch, that provider becomes the controller of the data you give them, under their own privacy policy. We always recommend skimming theirs too before signing up.

The personal data we collect

We try to keep things lean. Here are the categories of personal data we may collect, with examples and where they come from.

We do not knowingly collect special category data (such as health, religion or biometric information) and we ask you not to send it to us. If you do, we will delete it as soon as practical.

How we use your data and our lawful bases

Under the UK GDPR, every use of personal data must rely on a lawful basis (Article 6). Here is a clear breakdown of why we process data, what we use, the basis we rely on and how long we keep it.

If we ever want to use your data for a new purpose that is not compatible with these, we will tell you and ask for your consent first.

Cookies and similar technologies

We use a small set of cookies and similar technologies (like local storage and pixels) to make the site work, measure how it performs and credit our partners when you switch through one of their links. Strictly necessary cookies are always on because the site needs them. All other cookies require your consent through our cookie banner, which you can change at any time.

For the full list (names, providers, durations and purposes) please see our Cookies Policy.

Sharing your data

We share personal data only with carefully chosen processors and partners, and only as much as they need to do their job. We never sell your personal data, and we never let third parties use it for their own marketing.

• Hosting and CDN: the providers that run our servers and deliver our pages quickly and securely.
• Analytics: a privacy-respecting analytics platform that uses pseudonymised IDs (only with your consent).
• Email platform: the service we use to send our newsletter and transactional emails.
• Consent management platform (CMP): records and respects your cookie choices.
• Affiliate networks: when you click a partner link, an attribution record is shared so the partner knows the click came from us (only with your consent).
• Professional advisers: our accountants, auditors and legal advisers, bound by confidentiality.
• Regulators and authorities: only where we are legally required to disclose, for example to the ICO, HMRC or law enforcement.

We bind every processor under a written contract that meets UK GDPR Article 28, including security obligations, breach reporting, sub-processor controls and assistance with your rights requests.

International transfers

Most of our processing happens within the UK and the European Economic Area. Where a processor is based in another country, we transfer personal data only when one of the safeguards in Chapter V of the UK GDPR is in place.

• UK adequacy regulations: for transfers to countries the UK Government has decided offer an adequate level of protection (such as the EEA, and the US under the UK Extension to the EU-US Data Privacy Framework for certified organisations).
• International Data Transfer Agreement (IDTA): the UK's standalone transfer contract.
• UK Addendum to the EU Standard Contractual Clauses: used together with the EU SCCs for transfers to non-adequate countries.
• Transfer risk assessments: we document a TRA for each non-adequate destination, with extra safeguards (such as encryption and access controls) where needed.

If you would like a copy of the safeguards we rely on for a specific transfer, just ask.

How long we keep data

We keep personal data only as long as we genuinely need it. Here is the summary.

When a retention period ends we either securely delete the data or anonymise it so it no longer identifies you.

Your rights under UK GDPR

You have eight headline rights when it comes to your personal data. We aim to make exercising them genuinely easy.

1. Right of access: ask for a copy of the personal data we hold about you.
2. Right to rectification: ask us to correct anything that is inaccurate or incomplete.
3. Right to erasure: ask us to delete personal data where there is no good reason for us to keep it (also known as the right to be forgotten).
4. Right to restriction: ask us to pause processing while we sort out a query.
5. Right to data portability: ask us to send certain data to you, or to another provider, in a machine-readable format.
6. Right to object: object to processing based on legitimate interests, including direct marketing (which we will always stop).
7. Right to withdraw consent: change your mind at any time where we relied on consent (such as cookies or newsletter sign-up).
8. Right to complain: raise a complaint with the UK Information Commissioner's Office (ICO).

How to exercise your rights

The fastest route is to email dpo@searchswitchsave.com with a brief description of your request. We may need to verify your identity before we proceed, which protects you from impersonation. We respond within one calendar month, and where requests are complex we may extend by up to two further months and tell you why.

Most requests are free. We may charge a reasonable fee or refuse where a request is manifestly unfounded or excessive, but in practice that is very rare.

Security

We take security seriously. Our measures include HTTPS across the whole site, encryption in transit (TLS 1.2 or higher), encryption at rest where supported by the platform, role-based access control, multi-factor authentication for staff, regular software patching, structured logging and a documented incident response plan.

If we ever experienced a personal data breach that posed a risk to you, we would notify the ICO within 72 hours and tell you directly when the law requires it. No system is perfectly secure, but we work hard to reduce risk and learn from every issue.

Children

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact dpo@searchswitchsave.com and we will delete it promptly.

Automated decision-making

We do not carry out automated decision-making (including profiling) that produces legal or similarly significant effects on you. Our comparison tables and ranking algorithms are designed to inform your choice, not to make decisions for you, and a human is always in the loop on editorial decisions.

Changes to this policy

We may update this policy from time to time, for example when we introduce a new feature, change a processor or to reflect updates in the law. When we do, we will revise the "last updated" date at the top of the page. If the changes are significant, we will give a clearer heads-up by email (where you have given consent) or with a banner on the site.

We keep an internal version history so we can show what changed and when, on request.

Contact and complaints

If you have a question, request or concern, please get in touch. We will always try to put things right ourselves first.

Data protection

dpo@searchswitchsave.com

General enquiries

hello@searchswitchsave.com

Phone

0330 122 1223 (Mon to Fri, 9am to 5pm UK time)

Post

Data Protection Officer, SearchSwitchSave Limited, Sycamore House, Glen Duff, Lezayre, IM7 2AT, Isle of Man

Complain to the ICO

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you think we have not handled your data correctly. We would prefer to hear from you first, but you can go directly if you wish.

ICO website

ico.org.uk/make-a-complaint

ICO helpline

0303 123 1113

ICO post

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Frequently asked questions

Quick answers to the questions our readers ask most. Pick a question to expand the answer.

References

Sources we relied on when preparing this policy, in APA style.