toob broadband deals: Portsmouth-based altnet with fixed-price full fibre
toob is a Portsmouth-based alternative-network full-fibre operator founded in 2017 that has grown from a local South Coast challenger into a genuinely national altnet with over 125,000 customers connected. toob operates its own independent fibre network across Hampshire (Portsmouth, Southampton, Havant, Fareham, Gosport, Aldershot, Farnborough, Fleet, Eastleigh, Waterlooville, and surrounding towns) and has expanded through a CityFibre wholesale partnership into Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of East Anglia and the Midlands. The signature commitment is the #toobpromise: genuine fixed pricing for the full contract term with no mid-contract price rises, symmetric upload matching download on every tier, and a free Linksys Wi-Fi 6 mesh router included as standard. toob won the Broadband Genie Best Value Broadband Provider award and carries over 9,000 mostly-positive Trustpilot reviews. This page is the honest take on when toob is a genuinely excellent value choice, and when coverage limitations mean you should look elsewhere.
Portsmouth-based own-network altnet
Founded 2017 in Portsmouth, first customers connected 2019. toob builds and operates its own fibre-to-the-premises network along the South Coast and partners with CityFibre for expansion into Midlands and Yorkshire cities.
Symmetric speeds across every tier
All Home packages offer matching upload and download: Home150 (150/150 Mbps), Home500 (500/500 Mbps), and Home900 (900/900 Mbps). Materially better upload than asymmetric Openreach FTTP or Virgin Media cable.
Linksys Wi-Fi 6 mesh router included
Every install includes a free Linksys SPNMX42TB or newer SPNMX56TB Wi-Fi 6 mesh router with Intelligent Mesh support. Additional nodes can be added for whole-home coverage (optional).
#toobpromise: genuine fixed pricing
toob commits to no mid-contract price rises for the full contract term. Your sign-up monthly price is guaranteed for the duration. Over an 18-month contract, that saves you roughly £36-72 versus BT/EE/TalkTalk £3-4/mo April increases.
Essentials social tariff
toob Essentials is a social tariff for households receiving qualifying government benefits such as Universal Credit. Provides around 50 Mbps on a monthly rolling contract at a reduced monthly price, one of the more flexible affordable options in UK broadband.
When to skip toob
Not on toob's own network or a CityFibre-served city? toob cannot help. Want a TV or mobile bundle? toob is broadband-only. Want a premium Wi-Fi 7 router as standard? Look at BeFibre Be900/Be2300 or YouFibre instead.
See live toob deals at your address
toob's coverage depends on the toob own-network footprint (primarily Hampshire's South Coast) or CityFibre wholesale partnership (Birmingham, Leeds, Sheffield, Midlands, parts of Yorkshire and East Anglia). Run the postcode check first.
Compare toob dealsWhat toob actually is: Portsmouth-based altnet
toob was founded in 2017 in Portsmouth with a deliberately local-first positioning: deliver genuine full-fibre broadband to Hampshire's South Coast communities that Openreach had been slow to upgrade and Virgin Media cable served only in patches. The first customers were connected in 2019, and the own-network build expanded steadily through the early 2020s across Portsmouth, Southampton, Havant, Fareham, Gosport, Aldershot, Farnborough, Fleet, Eastleigh, Waterlooville, and surrounding Hampshire towns. In 2024-2026, toob entered a CityFibre wholesale partnership to expand beyond its own-network heartland, adding Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of East Anglia and the Midlands to its coverage. The company remains headquartered in Portsmouth with a South-Coast-focused brand identity even as the footprint expands.
Where toob operates
- Own-network core (Hampshire South Coast): Portsmouth & Southsea, Southampton, Havant & Hayling Island, Fareham & Portchester, Gosport & Lee-on-the-Solent, Aldershot, Farnborough, Fleet, Eastleigh & Chandler's Ford, Locks Heath, Blackwater, Waterlooville, Whiteley, Yateley.
- CityFibre wholesale expansion: Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of East Anglia and the Midlands. CityFibre network reaches approximately 4.7 million UK premises in total.
- Own-network footprint: approximately 250,000 premises directly on toob's own build, concentrated along the South Coast.
- Technology: 100% FTTP full fibre; no copper, no FTTC, no cable. Symmetric speeds on every consumer tier.
- Coverage check: run the postcode check at toob.co.uk or in the BroadbandSwitch comparison tool to confirm availability at your exact address.
How toob differs from retail-only ISPs
- Own-network altnet in Hampshire: end-to-end ownership from build to billing in toob's core South Coast footprint.
- Multi-network reach outside the heartland: where CityFibre partnership extends coverage, toob becomes effectively a retailer with the same service layer as its own-network product.
- Compare with Openreach retailers (BT, Sky, Plusnet): those share Openreach lines with everyone else; toob's own-network customers have dedicated toob infrastructure.
- Compare with Hyperoptic and Community Fibre: Hyperoptic urban apartment-focused nationwide; Community Fibre London-only; toob single-family-home and apartment-friendly South Coast plus CityFibre expansion cities. Rarely head-to-head at same address.
- Compare with BeFibre (FullFibre-Zzoomm): different own-network footprints (BeFibre Midlands/North on FullFibre; toob South Coast + CityFibre expansion). Both fixed-price altnets with similar symmetric-speed positioning.
The editorial honest take. toob's origin as a Portsmouth-focused local altnet gives it genuine service-quality advantages where the own-network build is dense: engineers are local, community reputation matters, and the fixed-price promise is deliberately marketed as a pushback against big-ISP annual rises. The CityFibre expansion is more commercial than community-focused, but it extends the fixed-price commitment and symmetric-speed guarantee to cities far from the South Coast heartland. For households who want a premium altnet product at below-market prices, toob is one of the most competitive options in UK broadband where available.
toob speed tiers and typical prices
toob offers three main consumer tiers, all symmetric. Typical April 2026 pricing on 18-month contracts with fixed pricing for the full term. Installation is free on minimum-term contracts; a small activation fee may apply on monthly rolling Essentials tariffs. Live pricing varies with campaign periods.
| Tier | Download / upload | Typical intro price (18-month) | Best for |
|---|---|---|---|
| Home150 | 150 Mbps / 150 Mbps (symmetric) | From around £19.50/mo | Smaller households, light-to-moderate use; exceptional value for symmetric speed |
| Home500 | 500 Mbps / 500 Mbps (symmetric) | From around £22-26/mo | Most households: the symmetric half-gig sweet spot at altnet pricing |
| Home900 | 900 Mbps / 900 Mbps (symmetric) | From around £25-35/mo | Heavy-use households, power users, home offices, multi-person streaming |
| Essentials (social tariff) | Around 50 Mbps | Reduced rate, monthly rolling | Households on qualifying government benefits (Universal Credit, Jobseekers Allowance, Income Support, Pension Credit) |
The highlighted Home500 tier is the value sweet spot for most UK households. Symmetric 500 Mbps at £22-26/mo on a fixed-price 18-month contract is materially cheaper than equivalent Openreach-based half-gig plans with price rises applied. Over 18 months, a typical Home500 contract at £24/mo works out to £432 total. BT Full Fibre 500 at around £33/mo intro with the £4/mo April rise applied works out to roughly £620 total over the same period, a saving of around £188 with better upload parity on toob.
Installation is free on 18-month contracts: no setup fee, no installation fee, no activation fee. The Linksys Wi-Fi 6 mesh router (SPNMX42TB or SPNMX56TB depending on availability) is included free with every new install. Both models support Linksys Intelligent Mesh, allowing additional nodes to be added for whole-home coverage in larger properties. toob is broadband-only; there are no TV bundles, no mobile add-ons, and no traditional landline product (VoIP can be added separately if required). The Essentials social tariff is worth flagging because toob is one of the few UK altnets to offer one, making fixed-price altnet full fibre accessible to households on qualifying benefits.
The #toobpromise and Essentials social tariff
Two toob commitments are worth understanding in detail, because they materially differentiate the product from most UK broadband alternatives.
The #toobpromise: fixed price for full term
- toob commits to no mid-contract price rises for the entire 18-month contract term. Your sign-up monthly price is guaranteed for the duration.
- Compare: BT Group applies £4/mo fixed annual increase from April 2026; EE £3-4/mo; TalkTalk £4/mo; Sky £3/mo; Vodafone £3.50/mo; NOW £3/mo; Community Fibre £2/mo; Cuckoo £3/year; 4th Utility £3/mo.
- Over an 18-month contract, a £4/mo rise compounds to roughly £36 in extra cost during the year-2 portion. toob's #toobpromise removes this entirely.
- Caveat: post-contract pricing is higher than the intro rate. Set a calendar reminder for month 16 to renegotiate or switch.
- toob's CEO has publicly positioned the #toobpromise as a direct pushback against inflation-busting industry price rises, particularly Virgin Media's RPI + 3.9% model.
Essentials social tariff eligibility
- toob Essentials provides approximately 50 Mbps full fibre on a monthly rolling contract at a reduced monthly price.
- Eligibility: households receiving qualifying government benefits including Universal Credit, Jobseekers Allowance, Income Support, or Pension Credit.
- Where coverage extends to a block of apartments, toob has occasionally extended social tariff eligibility to all residents within that block.
- No long documentation upload required, but toob may run eligibility checks before activation.
- Monthly rolling rather than minimum-term means genuine flexibility for households whose financial circumstances may change.
- Compared to BT's Home Essentials, Virgin Media's Essential Broadband, or Vodafone's Essentials Broadband, toob's version runs on genuine full fibre rather than FTTC or cable.
The practical arithmetic worth stating out loud. On Home500 at £24/mo over 18 months: toob total £432 fixed. BT Full Fibre 500 at £33/mo intro with £4/mo April increase applied at month 13: roughly £620 total over the same period. toob saves roughly £188 with better upload parity. On Home150 at £19.50/mo: £351 total over 18 months for genuine symmetric 150 Mbps full fibre, which is the cheapest symmetric full fibre deal in UK broadband we observe at April 2026 pricing. For budget-conscious households in the toob footprint, the arithmetic is genuinely compelling.
Coverage: own network plus CityFibre expansion
toob operates on two distinct infrastructure models: its own-built full-fibre network concentrated along Hampshire's South Coast, and a CityFibre wholesale partnership that extends reach into Midlands and Yorkshire cities. The customer experience and product commitments are identical across both; only the underlying infrastructure differs.
toob's own-network footprint (Hampshire heartland)
- Aldershot, Blackwater, Eastleigh & Chandler's Ford, Fareham & Portchester, Farnborough, Fleet, Gosport & Lee-on-the-Solent, Havant & Hayling Island, Locks Heath, Portsmouth & Southsea, Southampton, Waterlooville, Whiteley, Yateley.
- Approximately 250,000 premises directly on toob's own build.
- Engineers, network operations, and street-level build are all toob-direct.
- Community reputation in the Hampshire South Coast is genuinely strong; toob is a recognised local brand with high Trustpilot visibility.
CityFibre expansion cities
- Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of East Anglia and the Midlands.
- CityFibre's network reaches approximately 4.7 million UK premises in total; toob is one of several retail ISPs on CityFibre (alongside Vodafone, TalkTalk, Zen, and others).
- Service quality on CityFibre is toob's own retail layer; the #toobpromise, Linksys router, and Essentials social tariff apply identically.
- Expansion is active and growing, so new CityFibre cities may be added post-publication. Always run the postcode check for current availability.
The editorial honest take. toob's own-network Hampshire footprint is where the brand is most distinctive: local engineers, genuine own-network, South Coast community positioning. The CityFibre expansion is more commercial in nature, but it brings toob's fixed-price commitment and symmetric speeds to cities that previously had to choose between Openreach majors (with annual rises) or other CityFibre retailers at comparable pricing. Where toob is available via either model, it is one of the most competitive value choices in UK broadband. Where toob is not available, Openreach-based alternatives or a nearer altnet are the practical fallback.
toob vs Openreach majors and other altnets
For addresses in the toob footprint, the comparisons worth running are (1) against Openreach-based majors (BT, Sky, Plusnet, Vodafone, NOW), (2) against Virgin Media where cable reaches your street, and (3) against other altnets in overlap areas (rare for toob, but CityFibre cities may have Vodafone or Zen on the same underlying fibre).
Where toob wins
- Symmetric upload speeds on every tier versus asymmetric on Openreach FTTP and Virgin Media cable.
- Fixed-price #toobpromise for the full contract term versus £2-£4/mo annual increases at UK majors.
- Materially lower headline pricing: Home150 at £19.50/mo genuinely cheaper than equivalent Openreach speeds.
- Free Linksys Wi-Fi 6 mesh router included (many budget rivals ship basic non-mesh routers).
- Free installation on minimum-term contracts (BT charges £15 setup on Openreach).
- Essentials social tariff on genuine full fibre (rather than FTTC or cable like most UK majors' social tariffs).
- Broadband Genie Best Value Broadband Provider award winner; 9,000+ mostly-positive Trustpilot reviews.
Where others win
- Openreach majors (BT, Sky, Plusnet, Vodafone, NOW): nationwide availability, TV and mobile bundles, brand continuity.
- Virgin Media: established cable footprint, bundled TV and sport, gigabit on cable in covered streets.
- BeFibre (FullFibre-Zzoomm): Wi-Fi 7 router on Be900/Be2300 tiers (toob ships Wi-Fi 6); different footprint (Midlands/North).
- YouFibre (on Netomnia): multi-gig up to 7 Gbps in North East England and parts of Wales.
- Zen: Which? 84% customer satisfaction, PC Pro 22-year award, B Corp certified, Contract Price Promise; multi-network coverage wider than toob.
- Hyperoptic: 30-day rolling on every tier without premium; apartment-building focused nationwide footprint.
The practical arithmetic worth stating out loud. On Home500 over 18 months at a typical toob address: toob at £24/mo fixed works out to £432 total. BT Full Fibre 500 at £33/mo intro with £4/mo April increase applied at month 13 works out to roughly £620 total. The toob saving is around £188 with better upload parity and a mesh-capable router included. On Home150 at £19.50/mo over 18 months: toob total £351. The equivalent Openreach-based 150 Mbps tier at Plusnet is around £24/mo with £3/mo annual rise, working out to around £450 total. toob saves roughly £99 on the budget tier with symmetric upload. For on-net households the value case is consistently in toob's favour.
What to check before ordering toob
Exact-address availability check
Run the postcode check at toob.co.uk or in the BroadbandSwitch comparison tool. Enter your full address including house name or number. toob's coverage depends on whether your specific street is built out on toob's own network or a CityFibre-partnered city; a neighbouring street does not guarantee your address is live.
Confirm which network serves your address
toob's own-network footprint is Hampshire and the South Coast; CityFibre partnership covers Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and expansion cities. Product commitments are identical on both, but the underlying infrastructure differs.
Pick the right speed tier
Home150 is enough for smaller households and most light-to-moderate use. Home500 is the sweet spot for typical families. Home900 for power users and multi-person work-from-home households. All tiers are symmetric.
Check Essentials social tariff eligibility
If your household receives Universal Credit, Jobseekers Allowance, Income Support, or Pension Credit, Essentials at around 50 Mbps on a monthly rolling contract may be the right choice. Some apartment blocks have block-wide eligibility arrangements; ask at signup.
Plan for no TV or phone bundles
toob is broadband-only. No TV packages, no mobile bundles, no traditional landline. VoIP phone can be added separately through a third-party service if required. For bundled TV, look at Sky, Virgin Media, or BT alongside your toob broadband.
Set a reminder for contract end
The #toobpromise protects you from price rises during the 18-month term, but post-contract pricing is higher. Set a calendar reminder for month 16 to renegotiate or switch. toob typically allows existing customers to re-contract at new-customer intro pricing; you need to ask.
Compare toob deals by postcode
The comparison widget below is filtered to show toob home broadband only. Enter your postcode and select your exact address to see plans available at your property, ranked by recommendation. The network availability check (toob own network or CityFibre) is built into the flow.
Prefer to see the full UK market? Compare all providers at your postcode or filter by feature. Outside the toob footprint, compare against Hyperoptic, Community Fibre, BeFibre, or Openreach-based majors.
Related routes
Trust, reputation, and corporate context
toob Limited was founded in 2017 in Portsmouth with a deliberately local-first positioning for the South Coast market. First customers were connected in 2019, and the company has grown to over 125,000 homes connected across its own-network footprint and CityFibre wholesale partnership. toob is backed by institutional investment including Amber Infrastructure and other altnet-focused investors. The company is headquartered in Portsmouth and has been recognised by Broadband Genie as Best Value Broadband Provider for its combination of competitive pricing, fixed-price commitment, and symmetric full-fibre product. toob is one of the few UK altnets offering a genuine full-fibre social tariff (Essentials) for households on qualifying benefits.
toob does not feature prominently in Ofcom's comparative complaints data (which focuses on the largest UK ISPs by subscriber base), but independent reviewer feedback through 2025 and early 2026 has been consistently positive. The primary consistent criticism is coverage limitation outside the South Coast heartland and CityFibre-partnered cities; for addresses not on toob's own network or a CityFibre city, toob is simply not an option. The brand's distinct lowercase styling ("toob" rather than "Toob") is intentional and reflects the company's casual, customer-first positioning.
toob FAQs
Is toob broadband any good in 2026?
Yes, for addresses in toob's footprint. toob offers symmetric full fibre from 150 Mbps to 900 Mbps, a genuine fixed-price #toobpromise for the full contract term, a free Linksys Wi-Fi 6 mesh router, free installation, 7-day customer support, and an Essentials social tariff for households on qualifying benefits. Coverage focuses on Hampshire's South Coast (Portsmouth, Southampton, Havant, Fareham, Gosport, Aldershot, Farnborough, Fleet, Eastleigh, Waterlooville, and surrounding towns) with CityFibre wholesale expansion into Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of the Midlands. Over 125,000 customers connected and over 9,000 mostly-positive Trustpilot reviews. The constraint is geographic: if toob is not available at your address, the fallback is Openreach-based majors or a nearer altnet.
Where is toob available?
toob operates its own full-fibre network across Hampshire's South Coast: Aldershot, Blackwater, Eastleigh & Chandler's Ford, Fareham & Portchester, Farnborough, Fleet, Gosport & Lee-on-the-Solent, Havant & Hayling Island, Locks Heath, Portsmouth & Southsea, Southampton, Waterlooville, Whiteley, Yateley. Through CityFibre wholesale partnership, toob also serves Birmingham, Leeds, Sheffield, Milton Keynes, Nottingham, Derby, Peterborough, Coventry, and parts of East Anglia and the Midlands. CityFibre's overall network reaches approximately 4.7 million UK premises. Always run the postcode check at toob.co.uk or in the BroadbandSwitch comparison tool to confirm availability at your exact address.
What is the #toobpromise?
The #toobpromise is toob's commitment to no mid-contract price rises for the full contract term. Your sign-up monthly price is guaranteed for the duration of your 18-month contract. This is a material differentiator versus UK majors: BT Group applies £4/mo annual April increase, EE £3-4/mo, TalkTalk £4/mo, Sky £3/mo, Vodafone £3.50/mo. Over an 18-month contract, a £4/mo rise compounds to roughly £36 in extra cost; toob's promise removes this entirely. toob's CEO has publicly positioned the promise as a direct pushback against inflation-busting industry price rises.
What router does toob provide?
Every toob install includes a free Linksys Wi-Fi 6 mesh router: typically the Linksys SPNMX42TB or the newer SPNMX56TB model. Both support Wi-Fi 6 with Linksys Intelligent Mesh, allowing additional nodes to be added for whole-home coverage. The router is capable of handling toob's gigabit-class speeds over wired connections; Wi-Fi performance depends on router placement and home layout as with any wireless network. No Wi-Fi 7 router on toob yet (compare BeFibre Be900/Be2300 if Wi-Fi 7 matters to you).
Does toob offer a social tariff?
Yes. toob Essentials is a social tariff providing approximately 50 Mbps full fibre on a monthly rolling contract at a reduced monthly price. Eligibility covers households receiving qualifying government benefits including Universal Credit, Jobseekers Allowance, Income Support, or Pension Credit. In some apartment block arrangements, social tariff eligibility extends to all residents. Unlike BT Home Essentials, Virgin Media Essential Broadband, or Vodafone Essentials, toob's social tariff runs on genuine full fibre rather than FTTC or cable, which means better speed and reliability.
Does toob offer TV or phone bundles?
No. toob is deliberately broadband-only. There are no TV packages, no mobile add-ons, and no traditional landline product. VoIP phone service can be added separately through a third-party provider (such as Vonage for Home) if you need a landline. For bundled TV, look at Sky, Virgin Media, or BT alongside your toob broadband. The broadband-only positioning keeps pricing simple and deliberately avoids the complexity of multi-product upsells, consistent with toob's customer-first brand identity.
How does toob's switching process work?
Because toob runs on its own network or on CityFibre wholesale (both independent of Openreach), switching does not use the Openreach wholesale transfer process. For regulated products including home broadband and Essentials, One Touch Switch (launched 12 September 2024) applies: your new toob service coordinates the switch automatically with your old provider, and you do not need to contact them separately. toob typically handles installation within 1-2 weeks of order confirmation. If a physical fibre install is needed (rather than activation on existing fibre), an engineer visits to complete the connection.
Does toob really have no mid-contract price rises?
Yes. toob's #toobpromise is a genuine fixed-price commitment for the full 18-month contract term. The provider’s published terms and your order paperwork are the source of truth for #toobpromise, and they set out that toob does not apply mid-contract price rises on 18-month contracts. This sits alongside Zen (Contract Price Promise, £0 rises), BeFibre (no mid-contract rises on 12-month and 24-month contracts), and YouFibre (fixed price for the contract term) as the fixed-price tier of UK broadband. Other providers including BT, Sky, Vodafone, TalkTalk, NOW, Community Fibre, Cuckoo, and 4th Utility apply disclosed annual increases ranging from £2/mo to £4/mo.
References
1. Ofcom on in-contract price rises
Ofcom (2025). Ban on inflation-linked mid-contract price rises.
3. toob (official information)
Confirm packages, #toobpromise, and current prices on the provider’s own site.
Editorial accountability. This page was written by Adrian James and reviewed by Dr Alex J. Martin-Smith. We do not accept payment for editorial placement. Our affiliate disclosure and editorial policy explain how we earn and how corrections work. Typical pricing ranges shown on this page reflect April 2026 market observation across toob's own-network and CityFibre-partnered tiers; confirm live figures at your exact address before ordering, as pricing varies by postcode and promotional availability. toob's #toobpromise is a genuine fixed-price commitment for the full 18-month contract term.
See toob ranked against every provider at your address
On the toob footprint, fixed-price symmetric full fibre is hard to beat on value. Outside it, you have other strong full-fibre options. Run the live check and compare total contract cost including any price-rise impact.
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