Zzoomm broadband deals: the three prices on a 24-month contract, and what the new terms stopped promising

What does Zzoomm cost right now?

Direct answer: From £20 a month for 200 Mbps to £35 for 2300 Mbps on a 24-month contract, with £0 to set up and a Wi-Fi 6 router on the two slower packages and a Wi-Fi 7 router on the two faster ones, included at no charge, and every package is symmetrical, so the upload speed matches the download speed. Zzoomm sells every package on three lengths: a rolling FlexiMonth contract, 12 months and 24 months, and the 24-month column carries two prices rather than one.

Read the third column first, because it is the one the advertisements use and it is the one that does not tell the whole story. A 24-month Zzoomm contract charges the headline price for twelve months and then £4 a month more for the next twelve, and both figures are printed on the package card. The last column adds them up and divides by the term, which is the number to put beside any other provider's 24-month deal.

One oddity worth flagging while you are on the price guide: a Full Fibre 700 at £45 a month appears in the price guide and nowhere else: it is not on the price list, so it is presumably a package older customers are on. It appears nowhere on the website, the plan picker or the order journey, so it is either a withdrawn product left in the document or a tier the site does not show. We have not listed it above, because we could not buy it.

For the arithmetic on any provider, our price and contract checker works out the real cost of a deal over its term, our hand-checked deals table carries every figure with the date it was verified, and out-of-contract prices covers what happens when a term ends across the market.

The saving printed beside two of these deals does not add up

Direct answer: Zzoomm prints a saving next to every deal on its price list. We checked all eight against Zzoomm's own published prices. The four on the 12-month contracts are exact, and so are Full Fibre 1000 and Full Fibre 2300 on the 24-month one. On two of them, both cheaper packages, it is not. On Full Fibre 200 and Full Fibre 500 the printed saving is £72 more than those prices produce.

Here is the sum, so you can do it yourself. Take 200 Mbps. The standard price is £32 a month, and the price list shows it struck through beside the deal, so the standard price is what the saving is measured against. Twenty-four months at £32 is £768, which is £240 more than the £528 those twenty-four months actually cost. The price list says you save £312.

We are raising it because of what sits either side of it. The first upheld ruling against Zzoomm, on 10 January 2024, was about exactly this: the mailing claimed a saving of over £240 a year against BT, and the ASA found the like-for-like figure was £120.48 because the comparison set one year of a Zzoomm promotion against two years of a BT contract. And the number a reader takes away from a price list is the saving, not the price. On 200 Mbps the real saving against the standard price is £240 over two years, which is still a genuine discount and still worth having. It is just not the figure on the card.

There is a larger point underneath the arithmetic. A saving measured against a standard price only means anything if somebody actually pays the standard price, and at month 25 you will: that is what the rolling FlexiMonth column and the standard price column both are. So the comparison is fair in principle here, which is more than can be said for a lot of this market. Check the figure rather than the framing, on any provider.

Our price and contract checker does this sum for any deal you paste into it, and how we rank deals explains why we compare on the average across a term rather than on a headline.

The three prices on a 24-month contract

Direct answer: You pay the advertised price for twelve months, £4 a month more from month 13, and the standard price from month 25. The first step is the same on every package. The second is not: it runs from 33.3% on Full Fibre 200 to 79.5% on Full Fibre 2300.

Follow the fastest package through, because it has the furthest to fall. You sign at £35 a month for 2300 Mbps, and twelve months of that costs £420. At month 13 it becomes £39, and the second year costs £468. The contract as a whole is £888, an average of £37 a month. Then at month 25 the standard price applies and the bill goes to £70, which is £31 more than you were paying the month before, or 79.5%.

It is worth being fair about where Zzoomm sits here, because the first step is better disclosed than most of this market manages. The month 13 price is on the package card, next to the month 1 price, in the same size type. Plenty of providers put a CPI-linked rise in a clause and leave you to do the sum. The criticism is narrower: the third price is not on the card at all, it is in a separate price guide, and on the faster packages it is the largest number of the three by a distance.

Note which way round the second step runs, because it is the opposite of what you might expect. The cheapest package steps up 33.3% at month 25; the dearest steps up 79.5%. Buying more speed does not buy you a gentler landing, it buys you a steeper one, and a household that stretched to the top package is the household least able to absorb it.

Our guide to out-of-contract broadband prices explains what every provider charges when a term ends, in-contract price rises covers who raises prices before it does, and how to switch broadband covers the move itself.

What the April 2026 contract stopped promising

Direct answer: On 3 April 2026 Zzoomm replaced its residential terms, and three things a customer could previously read in Zzoomm's contract are not in the one that replaced it: the promise that the price would not move during the minimum term, the ceiling on what it could charge afterwards, and the published table of early termination charges. One thing was added, and it is a good one.

This is the part of this page that nobody else has written, and it takes ten minutes to check for yourself, because both contracts are still published side by side on Zzoomm's own terms index, so every word of this is checkable. Put the two documents side by side and the differences are not subtle.

Take the first row on its own, because it is the one that matters most to somebody signing today. Until April, clause 3.7 read: The price you pay for our broadband service will not change during your Minimum Term, unless you request additional products or a different service during this period. That is about as clear as a consumer promise gets. The clause that replaced it reads: We may increase the Service Fee (and our other fees and charges) during your Minimum Period where you have been informed of any such increase in advance in your Service Confirmation E-mail.

What is harder to defend is the second row. The December terms capped what Zzoomm could charge after the term at CPI plus 3.9% a year, which is a high ceiling and is still a ceiling. The current terms say we shall be entitled to increase the Service Fee (and our other fees and charges) you pay for your Service at such times and by such amounts as we think fit. There is no cap now, and the FlexiMonth prices tell you where the standard price already sits. That combination, an uncapped price and no published exit charge, is the reason this page keeps telling you to diarise month 24.

And the fourth row is a genuine gain that deserves the last word in this section. The rewrite added clause 3.6: you have a further right to cancel the Service during the 40-day period commencing on the date when your Service is activated in circumstances where you have given us notice of a material issue or problem affecting your Service. It is a fault remedy rather than a change of mind, so it needs a material problem and a reasonable chance for Zzoomm to fix it first. Forty days is longer than almost any comparable promise in this series, and a customer who finds the service does not work as sold has a clean way out that did not exist before April.

Our guide to broadband contract lengths covers which terms are worth reading, leaving when the price goes up covers your rights when it does, and in-contract price rises lists what every provider adds and when.

The exit charge that points at a document without one

Direct answer: Clause 13.2 says The Early Termination Charge will be levied at the applicable rate set out in the Price Guide, and the price guide it points to contains no early termination charge at all. Until April the figure was published in full. What you can still rely on is the legal cap, which is that it will not be more than the Service Fee and other charges you would have paid for the Service for the remainder of the Minimum Period and will take into account any costs we save.

The December 2025 terms carried a table of twenty-four rates running from £399 in the first month down to £16.63 in the twenty-fourth, with a worked example. It was straight-line depreciation, about £16.62 a month, and the document did the work for you: if you cancel during the sixth month after your Activation Date, you will be charged an Early Termination Charge of £315.91. A customer could open the contract, find the month they were in, and read the number. That is the standard the rest of this series has been measuring providers against, and Zzoomm met it.

The current contract does not. It names the price guide as the place the rate lives, and we read the price guide in full: it prices late payment at a £10 late payment fee, plus interest at 4% above Barclays base rate accruing daily, an engineer visit, a missed installation, a router replacement and unreturned equipment, and it contains nothing at all about leaving early. So the charge exists, the contract says where to find it, and it is not there.

Three related details belong here. The cooling-off period is fourteen days from the Service Confirmation E-mail, the statutory period, and no exit charge applies inside it or inside the forty-day guarantee. Notice is one month, and it has to be in writing to help@zzoomm.com, and the notice month is billed whether or not you use it, so an exit charge sits on top of a final month rather than instead of it. And You cannot downgrade the Service during your Minimum Period (unless we otherwise agree in writing) but you are able to downgrade the Service once your Minimum Period has expired. The one-way lock matters more on a 24-month contract than on a shorter one, because the cheaper package you might have moved to is the obvious response to the step at month 13.

Before you go looking for your own terms, check which of them binds you. Zzoomm publishes nine separate residential contracts side by side, the oldest for 12-month contracts started before 15 February 2023, and the one that applies to you is the one live on the day you signed. Keeping them all up is the right thing to do and almost nobody else does it. It does mean the answer to any question on this page is only the answer for the current contract.

It is only fair to put the best clause in the current contract next to all that, because it is a good one and it is new: if you lose the service completely for thirty continuous days you can end the agreement immediately and pay no early termination charge. Thirty continuous days is a long outage, so it will rarely bite, but a published right to walk away from a service that has stopped working is more than most of this market offers and it belongs in the same list as the things that got worse.

Our guide to leaving a broadband contract early explains how exit charges are calculated and what they may not include, and exit fees and setup fees compares what every provider charges at both ends.

Which contract length actually wins

Direct answer: The 24-month one, on every package, once both of its prices are averaged. 200 Mbps works out at £22 a month against £24 on the 12-month deal, and 2300 Mbps at £37 against £39. FlexiMonth costs the standard price throughout and buys you the right to leave.

That result is worth pausing on, because it is not the usual shape. At most providers a 12-month contract costs a pound or two more a month than a 24-month one and a rolling contract costs a great deal more, and the reader's job is to price the flexibility. Here the 12-month deal is beaten on average by the 24-month one and is also beaten on the headline, so the only thing it buys is a shorter tie-in at a higher price. If you want twelve months rather than twenty-four, that is a fair trade. If you were choosing it because it looked cheaper, it is not.

FlexiMonth is the honest one. It costs the standard price, from £32 to £70, which is the same figure a 24-month contract reverts to at month 25. So the premium for having no contract at all is the difference between £22 and £32 on the entry package, and in exchange there is no exit charge to argue about and no month 24 to diarise. For a household in rented accommodation or expecting to move, that is worth more than the arithmetic suggests.

One thing to weigh before committing for two years, given the section above: You cannot downgrade the Service during your Minimum Period (unless we otherwise agree in writing) but you are able to downgrade the Service once your Minimum Period has expired. So buy the speed you need rather than the one above it, because if the step at month 13 stings you cannot answer it by moving down.

Our guides to 12 against 24-month contracts and a contract against a rolling deal cover the trade-off in general, and the total cost of a contract explains why the average matters more than the headline.

What is included, and what the extras cost

Direct answer: Installation is £0 on a generous allowance, a Wi-Fi 6 router on the two slower packages and a Wi-Fi 7 router on the two faster ones, included at no charge, and if Zzoomm cannot connect you it walks away without charging you. The charges to watch are the add-ons, two of which are priced differently on two of Zzoomm's own pages.

Start with the good news, because there is some. The free installation allowance is up to 15 metres of external and 10 metres of internal cabling, which is a more generous allowance than most, which is more than most providers give before an install turns chargeable. And clause 5.4(c) is one of the fairest lines in this series: if Zzoomm cannot install at your property by any method it ends the agreement without charge and refunds anything you have paid. Several providers in this series reserve the right to walk away from a difficult install and keep what you have paid; this one does not. The counterweight is that A bespoke installation fee is non-refundable even if you then cancel inside the cooling-off period.

The two pricing conflicts are worth knowing before you add anything. Zzoomm's Wi-Fi 7 page and its price guide give two different prices for the same mesh unit, and the price guide is the one in the contract. On television, £5 a month for six months, then £7.50 for the rest of a 24-month commitment, against a standard price of £10 is what the TV page offers, while the price guide lists only the standard figure. The launch offer that sets those prices says on its own page that it ran until 31 August 2026, and it was still the price on offer when we looked three weeks later. Neither conflict is likely to be deliberate, and both are the sort of thing that happens when two companies merge their websites, but a customer who budgets from the marketing page and is billed from the price guide has a legitimate complaint.

The home phone deserves its own paragraph, because the word doing the work on that page is unlimited. The package is sold as Unlimited calls to UK landlines and mobiles. Then the sixty-minute limit is not on that page: it is in a linked call charges PDF, which also says a call running past sixty minutes is charged at 20p a minute For most households that is irrelevant; for anyone who talks to a relative for an hour and a half on a Sunday it is not, and it should be on the page rather than in a PDF two clicks away.

The buy out is the add-on most worth using, and the one most often missed. Zzoomm reimburses an old provider's exit fee in cash, capped by package: £100 on Full Fibre 200, £150 on 500, £200 on 1000 and £300 on 2300. To claim it, you have to generate the claim form on the day you order, submit it within ninety days, and wait up to sixty days from installation for payment; it is only on the 12 and 24-month contracts and cannot be combined with Refer a Friend Generating the form on the day you order is the step people skip, and there is no way back to it afterwards.

Our engineer visit checklist covers the install day itself, and exit fees and setup fees compares what every provider charges at both ends.

Gaming, home servers and the address Zzoomm gives you

Direct answer: Zzoomm's network operator moved to carrier-grade NAT in April 2026 to cope with the shortage of IPv4 addresses, which can break port forwarding, self-hosting and some game and remote-access setups. A static IP address is £5 a month as an add-on. Zzoomm publishes nothing about what that means for port forwarding, for hosting anything at home, or for a console that wants an open NAT. If any of that describes you, ask before you order rather than after.

This is the question we were asked most often about Zzoomm that its own site does not answer. Carrier-grade NAT lets an operator put many customers behind one public IPv4 address, which is how the industry is coping with running out of them. For ordinary browsing, streaming and video calls it changes nothing you would notice. For anything that needs the internet to start a connection to you, it can change a great deal: port forwarding, a security camera you reach from work, a games console that wants an open NAT, a VPN back to the house, a server of any kind.

Two things make this better than it sounds. First, the network operator is reported to support IPv6 throughout, which takes the sting out of it for most traffic, and anything reachable over IPv6 is unaffected. Second, £5 a month for a static address is a normal price; several providers charge more and some will not sell one at all. Zzoomm's own help page for it talks about remote access, which is the right use case.

What is missing is a published position. There is no page saying whether port forwarding works on a standard connection, whether the static IP add-on is the supported answer, or what a customer who needs an incoming connection should order. That is a page Zzoomm could write in an afternoon, and until it does, the safe move is to ask the question before you commit to two years.

Our guide to broadband for gaming covers what actually affects play, and broadband for working from home covers upload, static addresses and VPNs.

The speed you are promised, which is none

Direct answer: Zzoomm publishes no minimum guaranteed speed anywhere, and no speed-related right to leave. That is not an inference from silence: the current terms disclaim one expressly, and nothing obliges Zzoomm to give you a minimum guaranteed speed at the point of sale, because it has signed neither of Ofcom's Broadband Speeds Codes of Practice. The forty-day cancellation right is the nearest thing Zzoomm offers, and it turns on a material problem rather than on a number.

Most of the providers in this series give you a number of some kind, even if it is a floor well below the advertised speed, because Ofcom's voluntary code requires its signatories to. Zzoomm gives none, and clause 10.1 of the current terms says why in its own words: We cannot guarantee Wi-Fi speed, or that maximum transmission speeds can be obtained at any time, or coverage throughout your property. Read carefully, that disclaims the Wi-Fi speed, the maximum transmission speed at any given time, and coverage around the property.

There is a reasonable defence and the page should make it. Zzoomm's product is symmetrical fibre on its own network, where the physics are far more predictable than on a shared copper or cable line, and the speed a customer actually complains about is almost always the Wi-Fi rather than the line. No provider can guarantee what happens between a router and a laptop two floors up. What the Ofcom code adds, and what Zzoomm's customers therefore do without, is an independent minimum at the point of sale and the right to leave penalty-free if the line misses it and is not fixed within thirty days.

The forty-day cancellation right is the nearest thing Zzoomm offers, and it turns on a material problem rather than on a number. In practice a customer whose line is materially slower than sold has a good argument under clause 3.6 within the first forty days, and after that has the complaints process and the ombudsman. What they do not have is a number in the contract to point at, so keep your own speed tests, run them wired rather than over Wi-Fi, and report a problem early rather than living with it.

Our guide to whether poor speeds let you leave early explains what the codes require and which providers have signed them, the speed guide covers what each figure means in practice, and the speed test is the place to start if your line feels slow.

The same network, sold under an older name

Direct answer: BeFibre is still selling to new customers under its own name, on the same network, at the same prices, and a BeFibre customer contracts with Be Fibre Limited, company number 13406629, rather than with Zzoomm plc. Two things differ and both favour the Zzoomm side: the package BeFibre calls Be1000 is advertised at 900 Mbps, where the identically priced Zzoomm package is advertised at 1000 Mbps, and its support record is better on every measure Trustpilot publishes. So if both brands reach your address, order from the Zzoomm side: the price is the same, the advertised speed on the gigabit package is higher, and the support record is better.

The group said in June 2025 that it would retire the BeFibre name, and announced in February 2026 that its brand integration was complete. The systems merger evidently did complete: one platform, one network business, one retail strategy. The shop did not. On 19 September 2026 the BeFibre storefront was live, taking orders, and listing the same four packages at the same four prices as Zzoomm.

The first row is the one to look at twice, because the package BeFibre calls Be1000 is advertised at 900 Mbps, where the identically priced Zzoomm package is advertised at 1000 Mbps. Same network, same money, same month 13 step, and one brand advertises a tenth more speed than the other. We cannot tell you which figure is the honest one, and it may well be that both describe the same line and one marketing team rounded where the other did not. What we can tell you is that if two prices are identical and one carries a bigger number, there is no reason to buy the smaller one.

The second thing worth knowing sits on BeFibre's own page rather than in its prices. It says: Unlike other broadband providers, we're saying no to in-contract price hikes. That sentence appears above a 24-month table which rises at month 13, on the same page, in the same scroll. It is the kind of claim that has twice brought this company an upheld ASA ruling, and a reader who takes it at face value will be surprised twice: once at month 13 and once at month 25.

If you are already a BeFibre customer, none of this is a call to action. BeFibre's own notice is reassuring on the point. Your contract, pricing and terms and conditions remain unchanged, in BeFibre's own words to its customers. It adds that From 1 July 2026, anything we send you will be badged with both the BeFibre and Zzoomm logo, from customer emails, to bills and My Account. Your rights still sit under BeFibre's terms rather than the Zzoomm ones quoted further up this page, so the April 2026 rewrite does not reach you in either direction. Keep a copy of your own terms.

Our BeFibre page covers that brand in its own right, and are BeFibre and Zzoomm the same company explains the corporate structure behind both.

Where Zzoomm reaches, and whether it will reach you

Direct answer: about 604,000 premises across roughly 100 to 110 English market towns, with about 90,000 customers connected, which is take-up of about 15%. The important part is the second sentence: Zzoomm stopped building new network at the end of June 2024, blaming capital markets, and the footprint has grown by well under 1% since the merger. So if Zzoomm has not reached your street already, the honest answer is that it probably will not soon.

Zzoomm's original plan was a million premises across 85 towns by the end of 2025. It stopped at 202,000 across 29, and the merger with FullFibre bought the rest of the footprint rather than building it. The combined network has been quoted at a round 600,000 premises for eighteen months, and thinkbroadband's own measurement in July 2026 put it at about 604,000 premises. That is growth of well under 1% since the merger completed, and it is the clearest possible signal that the build has not restarted.

The clearest single piece of evidence is what happened to the public money, because the group handed back both of its Project Gigabit contracts in May 2025, worth £34.1 million and covering 12,300 rural premises in west Herefordshire, the Forest of Dean and the Peak District. The two lots were West Herefordshire and the Forest of Dean, worth £23.4 million and covering 7,900 premises, and the Derbyshire Peak District, worth £10.7 million and covering 4,400: contracts to reach rural homes the commercial market will not, won in April 2024 and handed back thirteen months later. If you live in either area, the part that matters to you is this: Openreach picked both of them up in April 2026, so those 12,300 rural premises are being built by somebody else rather than not at all. There were also the job cuts, about fifty of them in May 2025, mostly in the fibre build teams, and then about fifty roles were put at risk, weighted towards field sales, with installers and internal recruitment also affected in September 2026, which tells the same story from the inside twice.

One thing to expect if a build does come down your street, and it is worth knowing in advance rather than discovering afterwards. Zzoomm's subcontractors were criticised by Stokesley Town Council in January 2023 over resurfacing left mismatched and uneven after a build, which Zzoomm itself called unacceptable and committed to redo. That is a single dispute from January 2023 and the company's response to it was the right one, which is why it is here rather than left out: a provider that concedes the work was not good enough and goes back to redo it is behaving well. If your pavement is dug up, photograph it before and after, and hold them to that standard.

What that means for a reader is simple and worth saying plainly rather than burying. Zzoomm is an excellent answer if it is already in your street, and it is not an answer you can wait for if it is not. Run the postcode, take the result as final, and if it is a no then the comparison further down this page is where to look instead.

Where it has built, take-up is respectable for an altnet at about 15%, and before the merger Zzoomm was reporting more than 20% in six of its towns, which is a strong number in a market where most of the country can also buy from Openreach. A network people actually join is a better sign than a network that merely exists.

Run your postcode through our comparison to see every network at your address, and our guide to what altnets are explains how these networks differ from Openreach.

The merger, the money and what we could not read

Direct answer: Zzoomm plc, company number 11738914, a public limited company incorporated in December 2018 and registered in London. Since 7 March 2025 it has been the retail brand of the merged Zzoomm and FullFibre group, and the merged group sits under Altnet Partners Holdco Limited, jointly held by the FullFibre and Zzoomm sides with the FullFibre side holding the larger stake, so no single party is registered as ultimately controlling it. The accounts for the year to 31 December 2025 were filed on 11 July 2026, and this is the second page in this series where we could not open the filing.

The corporate shape matters more here than usual, because it explains the BeFibre section above. Underneath that holding company, Zzoomm plc holds the FullFibre companies, and a BeFibre customer contracts with Be Fibre Limited, company number 13406629, rather than with Zzoomm plc. Eighteen months after the merger completed there are still two retail contracting entities with two sets of terms, which is why this page has been careful to say which terms it is quoting.

On the people: Our own page described Matthew Hare as the group's executive chairman until this rebuild, and Companies House records him resigning on 23 July 2025. The group is led by James Warner as chief executive. We mention the correction because this page is where our own error appeared, and because a page that criticises a provider's stale documents should be quick to fix its own.

Read that as a gap in the evidence rather than a verdict, in either direction. The shape of the business is not in doubt even where the numbers are: a fibre builder spends its money years before it earns it, so large net liabilities beside a small turnover are what a half-built network looks like rather than a warning on their own, and every altnet in this series shows the same shape. What is different here is that the building has stopped, so the case for those liabilities now rests on filling the network rather than extending it. A network that is still building can argue that the spending becomes revenue later; a network that has stopped has to make the case on the customers it can add to what it already has, and at about 15% take-up there is a lot of room to do that. What we will not do is put a number in front of you that we cannot show you the source for.

Zzoomm's answer, in full: We have recently begun a consultation process affecting a number of roles across parts of the business. As we continue to grow and mature the business, and to remain as one of the leading UK Alt-Nets, we continuously assess how we can create a more efficient and agile organisation by taking advantage of new technologies and new ways of working. We are printing that rather than summarising it, because a consultation about roles is the company's to explain and a reader can weigh the words as well as we can. This is the second round of job cuts since the merger; the first took about fifty of them in May 2025, mostly in the fibre build teams.

The part a buyer should actually weigh is the support move, and not for the reason you might expect. It is not that support abroad is worse; plenty of it is excellent. It is that the single strongest thing on this page in Zzoomm's favour is its support record: it has replied to 100% of its negative reviews, typically within 24 hours. That record was built by the team now being consulted about. A record earned under one arrangement is evidence about that arrangement. If you are signing for two years on the strength of the reviews, that is the thing to watch over the next two quarters, and we will re-read the profile when we next check this page.

For a customer, the practical exposure depends on which contract you take. On FlexiMonth you can leave on a month's notice for nothing. On a 24-month contract you are committed to a company whose going concern note we have not been able to read, which is a reason to prefer the shorter commitment if the question worries you at all. We will read the filing and update this section when Companies House serves it.

Our guide to what happens if an altnet goes bust explains where a customer stands, and altnet economics explained covers why this industry is consolidating.

Reviews, complaints and two ASA rulings

Direct answer: Zzoomm's Trustpilot profile stood at 4.6 out of 5 from 9,436 reviews on 19 September 2026, and it has replied to 100% of its negative reviews, typically within 24 hours, which is the best support record in this series. Two things sit against it: a complaints code that never tells you when you can go to the ombudsman, and two upheld advertising rulings.

Take the score first, with its caveat. 4.6 out of 5 from 9,436 reviews is a strong profile, with 89% at five stars and 6% at one. Trustpilot records that Zzoomm invites its customers to review, which lifts a score against providers whose reviewers arrive of their own accord. The figure that is harder to game is the reply rate, and here it is genuinely impressive: it has replied to 100% of its negative reviews, typically within 24 hours. Set that beside the BeFibre profile in the section above, 3.9 out of 5 from 7,100 reviews with 70% at five stars and a reply typically inside one week, and the contrast is the strongest argument this page can make for buying through the Zzoomm brand.

Read past the number to what the reviews are about, because that is where the useful part is. The praise is consistent and specific: renewal calls answered quickly by a named person, faults fixed on the phone in minutes, and tidy, punctual installers. The complaints are consistent too, and there are two of them: installation appointments cancelled and rebooked, and disputed £100 charges for equipment the customer says was returned. On the BeFibre profile, on the same network, the themes are different and harder: multi-day outages, complaints unanswered for a month, and no technical support on a Sunday. If you are choosing between the two storefronts, that difference is the choice.

The complaints code is where the care runs out. Zzoomm aims to respond within seven days, and an escalation to its Head of Customers within another seven, and a third stage escalates to the Chief Commercial Officer with no stated timeframe at all. Then this: Zzoomm's complaints code sets no time at all after which you can go to the ombudsman: it says only that you may go once you have followed its internal process, and the last stage of that process carries no deadline. There is no deadlock letter procedure in it either. A customer reading that code would reasonably conclude they can only go to the ombudsman once Zzoomm agrees it is finished with them, and that is not the rule. Ofcom's rules give you that right after six weeks whatever a provider's own code says, so use it. The dispute scheme is Ombudsman Services, the communications scheme.

The advertising record is the other reservation, and it is why this page has printed all three prices on a 24-month deal rather than the first one. On 22 October 2025 the ASA upheld a complaint about a mailing whose envelope read: Important notice. Disruption in your area the ASA found the envelope looked like official correspondence about a service problem and that its commercial nature only became clear once opened, breaching the rules on recognising marketing and on misleading advertising. Zzoomm told the ASA the campaign was designed and distributed by a team that no longer worked with them, that current management had no knowledge of it, and that had they been given the opportunity they would not have circulated it. Fairly noted, the mailing was sent between June and August 2025, which straddles the merger, and the company's answer is that the people responsible had left. Separately, on 10 January 2024 the ASA upheld a complaint about a different mailing: the mailing claimed a saving of over £240 a year against BT, and the ASA found the like-for-like figure was £120.48 because the comparison set one year of a Zzoomm promotion against two years of a BT contract. Neither BeFibre nor FullFibre has an upheld ruling against it.

Then the gaps that are common to most altnets in this series. Zzoomm is not in Ofcom's automatic compensation scheme, so nothing is paid automatically for a missed appointment, a delayed repair or a delayed start, where the scheme pays £10.34 a day for a delayed repair, £32.31 for a missed appointment and £6.46 a day for a delayed start. That reads oddly beside a £100 charge for an appointment the customer misses, with nothing owed the other way. Zzoomm has not signed Ofcom's Fairness for Customers commitments. And it has no published broadband complaints figure, because Ofcom tables only providers with a stable market share of 1.5% or more, which is expected at its size, but it does mean the only public benchmark is a review profile the company solicits. One list it is not on is worth having: Ofcom opened an investigation in July 2026 into whether several network builders hold the liability funds the Electronic Communications Code requires, and named five operators. Zzoomm, FullFibre and BeFibre are not among them.

On vulnerable customers, Zzoomm publishes a vulnerability policy dated May 2024 that commits to treating customers fairly and to letting a nominated person deal with the account. What it does not do is more telling: it names no priority repair, no accessible billing format and, for a provider whose phone runs over the broadband, no commitment on keeping a line working in a power cut The last of those matters most: if the phone runs over the broadband and the power goes off, a published commitment on how you reach emergency services is exactly what a vulnerable customer needs to be able to read.

Our complaints and your rights guide covers the process end to end, and The Complaints Floor looks at what happens to customers of providers too small for Ofcom to table.

Zzoomm against the other lines at the same address

Direct answer: On the fourth column, which averages each deal over its term, Zzoomm's 200 Mbps at £22 is among the cheapest symmetrical lines we cover. Where it is beaten is at the end: every altnet here steps up, and Zzoomm's step at month 25 is the steepest on the faster packages.

Read the third and fourth columns together. Where they match, the provider holds one price for the whole term, and Truespeed and YouFibre do. Zzoomm does not, because of the step at month 13, so its advertised price is never the price it averages. Even so £22 for 200 Mbps symmetrical is competitive against anything on this table, and against the Openreach rows it is both cheaper and symmetrical.

The last column is where the differences live, and nobody here is a hero. Every altnet on this table steps up when the term ends. What distinguishes them is how far and how findable the figure was beforehand. Zzoomm prints its month 13 price on the card, which is better than most, and leaves the month 25 price in a separate price guide, which is worse than the ones that put it beside the offer. WightFibre's answer is different again: its step is smaller and you can walk away from it the month it lands, because it has no contract at all.

For context on the market as a whole, when we last hand-checked every deal, on 1 September 2026, the 373 broadband-only deals from the 28 providers we compare started at £13.50 a month (4th Utility, 150 Mbps on CityFibre), with good full fibre clustering between £23 and £34 a month and a median of £28. One gap of our own to declare: our own hand-checked deals table does not yet carry Zzoomm, so the live block on this page is the widget's list rather than ours. What no deals feed can show you is the second and third price on a 24-month Zzoomm deal, because no feed carries either.

Who should choose Zzoomm, and who should not?

Direct answer: Choose it if it reaches you, you value symmetrical upload, and you will diarise month 12 and month 24. Look elsewhere if you need a guaranteed speed, a published exit charge, compensation when the line fails, or a social tariff.

The test is the same as everywhere on this site: run the postcode, see what is actually available, and compare the cost across the whole term rather than the headline.

What should you check before you order?

Direct answer: Six checks, five minutes: diarise both steps, pick the right contract length, buy the speed you need, keep the confirmation email, get the exit charge in writing, and order from the Zzoomm side rather than the BeFibre one.

Two more things worth knowing before the engineer comes. The free install covers up to 15 metres of external and 10 metres of internal cabling, which is a more generous allowance than most, which is generous, but beyond it the job becomes bespoke and A bespoke installation fee is non-refundable even if you then cancel inside the cooling-off period. And if it turns out they cannot reach you at all, if Zzoomm cannot install at your property by any method it ends the agreement without charge and refunds anything you have paid, which is the fairest version of that clause in this series.

Related reading: our verified deals table, how to switch broadband, 12 against 24 months, social tariffs, and gigabit deals.

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