Where can I verify Your Co-op (formerly The Phone Co-op)'s Companies House registration?

Companies House lists The Midcounties Co-operative Limited under company number IP19025R. Open the official record using the Companies House link on this page.

What Trustpilot figures does this directory show for Your Co-op (formerly The Phone Co-op)?

Our directory captured Trustpilot as 4.5 out of 5 with 78 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.

What coverage note is on file for Your Co-op (formerly The Phone Co-op)?

Our dataset records: UK - National via Openreach

Is Your Co-op (formerly The Phone Co-op) in the BroadbandSwitch postcode comparison tool?

No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.

What does verification status mean on this profile?

This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.

Does this directory flag Your Co-op (formerly The Phone Co-op) as Ofcom-registered?

Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.

Which dispute resolution scheme does this directory list for Your Co-op (formerly The Phone Co-op)?

Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.

Does this directory record One Touch Switch for Your Co-op (formerly The Phone Co-op)?

Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).

What is the BroadbandSwitch verification score?

It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

Your Co-op (formerly The Phone Co-op): Major ISP

Your Co-op (formerly The Phone Co-op)

Legally trading as The Midcounties Co-operative Limited

The Co-operative Phone is a UK broadband provider delivering full fibre broadband to customers across UK.

★★★★★ 4.5 / 5

78 reviews on Trustpilot Last verified: 17/04/2026

View on Trustpilot →

About Your Co-op (formerly The Phone Co-op)

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

The Co-operative Phone offers full fibre broadband to UK homes and businesses, delivering reliable connectivity and competitive packages. Customers can explore the range of broadband plans and learn more about the service directly through the provider's website.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Your Co-op, formerly The Phone Co-op, is a member-owned co-operative provider of broadband, mobile and home phone services, operating as part of the Midcounties Co-operative (over 700,000 members). The Phone Co-op was established in 1998 as an independent consumer co-operative and transferred its operations to Midcounties in 2018, rebranding as Your Co-op on 1 June 2018. Broadband is delivered over the Openreach network, offering FTTC part-fibre and FTTP full-fibre packages with speeds up to 900Mbps, no in-contract price rises, no setup fees and the option of a WiFi 6-capable router. Mobile services run on 30-day rolling contracts with free EU roaming, supplied through the UK's largest mobile network, and Fairphone handsets are available as an ethical option. Your Co-op is carbon-neutral, partnered with Ecologi to plant trees and fund climate-reduction projects, and has received Feefo Trusted Service Awards alongside Ethical Consumer Best Buy recognition.

Key details

Year founded1998

ADR schemeCommunications Ombudsman

Parent companyMidcounties Co-operative

Legal name The Midcounties Co-operative Limited Companies House IP19025R →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit broadband.yourcoop.coop to check availability directly.

What stands out

Midcounties Co-operative
Ethical broadband & phone
Member-owned

Recognition

Ethical business awards
co-operative values recognition

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

FTTP Full fibre to your door. Fastest and most reliable.
FTTC Fibre to the street cabinet, copper to your home. Widely available.
Phone

Coverage

UK - National via Openreach

Your Co-op (formerly The Phone Co-op) is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Your Co-op (formerly The Phone Co-op) sits within the UK consumer protection framework.

Regulator: Ofcom. Sets the General Conditions that Your Co-op (formerly The Phone Co-op) must follow.
Complaints: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching: Complies with One Touch Switch. Your new provider handles the switch.
Security: Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Your Co-op (formerly The Phone Co-op). If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Your Co-op (formerly The Phone Co-op)'s Companies House registration?: Companies House lists The Midcounties Co-operative Limited under company number IP19025R. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Your Co-op (formerly The Phone Co-op)?: Our directory captured Trustpilot as 4.5 out of 5 with 78 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Your Co-op (formerly The Phone Co-op)?: Our dataset records: UK - National via Openreach
Is Your Co-op (formerly The Phone Co-op) in the BroadbandSwitch postcode comparison tool?: No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?: This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Your Co-op (formerly The Phone Co-op) as Ofcom-registered?: Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Your Co-op (formerly The Phone Co-op)?: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Your Co-op (formerly The Phone Co-op)?: Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?: It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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