About Virgin Media
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Virgin Media offers the UK's fastest widely-available broadband with speeds up to 2Gbps, bundled with Virgin TV and home phone on its own cable network.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
Virgin Media is one of the UK's largest home broadband, TV and landline providers, part of Virgin Media O2, the joint venture formed in 2021 between Liberty Global and Telefónica's O2 UK. Virgin Media's cable network covers around 17 million premises and has been upgraded in recent years to deliver full-fibre (FTTP) and gigabit-capable DOCSIS 3.1 services, with standard headline speeds ranging up to 2Gbps in eligible areas. Customers can bundle broadband with Virgin TV 360 and Stream boxes featuring Sky, Netflix, Disney+ and BT Sport apps, alongside pay-monthly landline and mobile SIM plans via Virgin Media O2's Volt propositions. The group continues to expand its full-fibre footprint through the nexfibre joint venture with InfraVia, targeting up to 7 million additional UK homes. Virgin Media O2 has its headquarters in Reading and Slough, and offers a range of Hub routers including the WiFi-6-capable Hub 5.
Key details
Year founded1992
ISPA member
Listed member
View ISPA members directory →
ADR schemeCISAS
Parent companyVMED O2 UK Limited / Liberty Global & Telefonica JV
Legal name
Virgin Media Limited
Companies House 2591237 →
Directors
Enrique Medina Malo, David Melcon Sanchez-Friera, Lutz Markus Schuler
Check availability in your area
What stands out
- Own cable+fibre network
- Up to 2Gbps speeds
- Gig1 and Gig2 products
- Volt O2 integration
- Intelligent WiFi Pods
Recognition
- Uswitch Fastest Broadband Award multiple years
- Connected Britain Awards
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- Cable (DOCSIS) Coaxial cable (mainly Virgin Media). Fast downloads.
- FTTP Full fibre to your door. Fastest and most reliable.
Coverage
UK - National where cable/Nexfibre network reaches
Check what Virgin Media deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Virgin Media sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Virgin Media must follow.
- Complaints
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Virgin Media. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Virgin Media's Companies House registration?
- Companies House lists Virgin Media Limited under company number 2591237. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Virgin Media?
- Our directory captured Trustpilot as 1.4 out of 5 with 104120 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Virgin Media?
- Our dataset records: UK - National where cable/Nexfibre network reaches
- Is Virgin Media in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Virgin Media as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Virgin Media?
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Does this directory record One Touch Switch for Virgin Media?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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