Altnet Verified

Upp

Upp is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in East of England.

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About Upp

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Upp is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in East of England.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Upp was an East of England-focused alternative network operator delivering own-built full-fibre (FTTP) gigabit broadband to homes and businesses across East Anglia, now acquired by nexfibre (the Virgin Media O2 / InfraVia / Liberty Global / Telefónica wholesale fibre JV) following a UK government security review of its previous ownership structure. Registered as Upp Corporation Limited (Companies House 12442219, incorporated 4 February 2020, originally as Fibrehop before rebrand) at 500 Brook Drive, Reading RG2 6UU and led by directors Julie Agnew, Julia Louise Boyle and Mark David Hardman with parent Nexfibre, the company is classified under SIC 42220 (Construction of utility projects for electricity and telecommunications) alongside its ISP operations. The Upp acquisition by nexfibre followed a UK government National Security and Investment Act review of the previous ownership, which had links to international investors subject to regulatory scrutiny. Under nexfibre ownership, the Upp East of England footprint has been integrated into the wider nexfibre wholesale platform. The operator subscribes to the Communications Ombudsman ADR scheme. Contact 0800 122 3688 or hello@uppbroadband.com. Note uppbroadband.com was reporting DNS_ERROR at last check.

Key details

Year founded2020
ADR schemeCommunications Ombudsman
Parent companyNexfibre (VMO2)
Legal name Upp Corporation Limited Companies House 12442219 →

Directors

Julie Agnew, Julia Louise Boyle, Mark David Hardman

Check availability in your area

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What stands out

  • Full fibre network
  • Business-grade service
  • Independent UK altnet

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP (own network) Full fibre to your door. Fastest and most reliable.

Coverage

East of England

Upp is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Upp sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Upp must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Upp. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Upp's Companies House registration?
Companies House lists Upp Corporation Limited under company number 12442219. Open the official record using the Companies House link on this page.
What coverage note is on file for Upp?
Our dataset records: East of England
Is Upp in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Upp as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Upp?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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