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A family-run firm building its own full fibre network in Wadhurst, East Sussex, with installers who all have local connections.
About Smartfibre
Smartfibre is a local, family-run business laying full fibre in Wadhurst, East Sussex. It says it employs a local workforce and that each of its installers has a connection to the area.
The network is its own, built to bring what Smartfibre calls gigabit-speed broadband to families and businesses in the town. Full fibre means the fibre runs right to your property instead of stopping at a street cabinet, so speeds do not depend on an old copper line.
Its availability page says that if Smartfibre has dropped a flyer through your door, it can supply your property, and it asks you to register online. Its site does not name any area beyond Wadhurst.
Checked 2 November 2026 against Companies House and smartfibre.co.ukWhat Smartfibre customers say
We could not find a Trustpilot profile that belongs to Smartfibre. We only show a score when the profile points at the provider's own website.
Smartfibre at a glance
- Type
- Altnet, for homes and businesses
- Status
- Active
- Technology
- Full fibre
- Network
- Its own full fibre network
- Where it sells
- Wadhurst, East Sussex
- Headquarters
- London
- Ownership
- Independent
- Company
- SMARTFIBRE INTERNET LIMITED, 12376180, active, incorporated 23 December 2019
- Complaints scheme
- CISAS / Communications Ombudsman
- One Touch Switch
- Yes (Ofcom-mandated compliance)
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Smartfibre questions
Who owns Smartfibre?
Smartfibre is independently owned.
What network does Smartfibre use?
Smartfibre sells broadband over its own full fibre network. Whether it reaches your home depends on your address, and our postcode check shows what you can get.
Where is Smartfibre available?
Smartfibre sells broadband in Wadhurst, East Sussex. Coverage changes street by street, so check your postcode for the deals available at your address.
Can I switch to Smartfibre without calling my current provider?
Yes. Smartfibre takes part in One Touch Switch, so it arranges the move and your old service stops when the new one starts.
How do I complain about Smartfibre?
Complain to Smartfibre first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to the independent complaints scheme Smartfibre belongs to, CISAS or the Communications Ombudsman. Your bill or contract says which.
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