Altnet Partly verified

Pure Broadband

Pure Broadband is a UK alternative network provider delivering full fibre broadband to UK.

★★★★☆ 3.8 / 5
1143 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Pure Broadband

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Pure Broadband is a UK alternative network provider delivering full fibre broadband to UK.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Pure Broadband is a retail consumer broadband brand within the Connexin group, delivering FTTP and FTTC gigabit broadband services to UK homes and small businesses via Connexin's own Hull-area network and broader partner wholesale platforms. Registered as Pure Broadband Ltd (Companies House 06823313, incorporated 18 February 2009) at 9th Floor, 107 Cheapside, London EC2V 6DN and led by Connexin directors Furqan Alamgir and Ka Yiu Yeung with parent Connexin Networks Limited, the company is classified under SIC 61200 (Wireless telecommunications activities). Pure Broadband sits within the Connexin group, which saw its full-fibre network infrastructure acquired by CityFibre in March 2025 while Connexin Limited continued as a brand focused on Smart Home, Enterprise, IoT and utilities products. The purebroadband.net website now redirects to Connexin's Pure Broadband product page. The operator subscribes to the Communications Ombudsman Alternative Dispute Resolution scheme for customer complaints. Trustpilot records approximately 4.2 out of 5 from 100+ reviews (as of April 2026). Contact 0333 344 4000 or info@purebroadband.net. Customers should reference current Connexin Pure Broadband propositions directly.

Key details

ADR schemeCommunications Ombudsman
Parent companyConnexin Networks Limited
Legal name Pure Broadband LTD Companies House 6823313 →

Directors

Furqan Alamgir, Ka Yiu Yeung

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit purebroadband.net to check availability directly.

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • FTTC Fibre to the street cabinet, copper to your home. Widely available.

Coverage

UK

Pure Broadband is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Pure Broadband sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Pure Broadband must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Pure Broadband. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Pure Broadband's Companies House registration?
Companies House lists Pure Broadband LTD under company number 6823313. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Pure Broadband?
Our directory captured Trustpilot as 3.8 out of 5 with 1143 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Pure Broadband?
Our dataset records: UK
Is Pure Broadband in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Pure Broadband as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Pure Broadband?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Pure Broadband?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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