About Octaplus
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
Key details
Directors
Jolene Luiza D'Costa, Gladstone Menino Gonsalves
Check availability in your area
This provider is not yet in our postcode comparison tool. Visit www.octaplus.co.uk to check availability directly.
What stands out
- Full fibre network
- Business-grade service
- Independent UK altnet
- ISPA member
Recognition
- Uswitch Best Customer Service multiple years
- Trustpilot recognition
- Yorkshire Post awards
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
Coverage
Hull + UK (on partner networks)
Octaplus is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.
If something goes wrong
Here is where Octaplus sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Octaplus must follow.
- Complaints
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (typical for B2B telecoms)
Questions and answers
Straight answers from our directory fields for Octaplus. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Octaplus's Companies House registration?
- Companies House lists Octaplus Networks Ltd under company number 13985026. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Octaplus?
- Our directory captured Trustpilot as 3.7 out of 5 with 1511 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Octaplus?
- Our dataset records: Hull + UK (on partner networks)
- Is Octaplus in the BroadbandSwitch postcode comparison tool?
- No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Octaplus as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Octaplus?
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Does this directory record One Touch Switch for Octaplus?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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