About Plusnet
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Plusnet is a Which? Recommended Provider offering award-winning Yorkshire-based customer service, honest pricing, and straightforward fibre and full fibre broadband.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
Plusnet is a UK broadband and landline provider founded in Sheffield in 1997 and acquired by BT Group in 2007 for approximately £67 million. The service offers a straightforward portfolio of FTTC part-fibre and FTTP full-fibre packages delivered over the Openreach network, with full-fibre speeds from 74Mbps up to 900Mbps and typical prices starting from £21.99 per month. Packages come with the Plusnet Hub Two router, free Safeguard parental controls and no TV add-ons, reflecting the brand's broadband-first positioning. Plusnet's head office is at Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield S1 2BJ (Companies House 03279013), with UK-based customer support that has long been a key differentiator. The brand has consistently delivered Ofcom customer satisfaction scores of 89-91% in 2024-2025, among the highest of any major UK provider, with one of the lowest industry complaint rates. Plusnet Mobile closed in 2024, with customers transitioning to sister brand EE.
Key details
Year founded1997
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
Plusnet Plc
Companies House 3279013 →
Directors
Joanna Catherine Carman, Ms Claire Gillies, Stephen Christopher Harris
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What stands out
- Which? Recommended Provider 2024+2026
- Award-winning Yorkshire customer service
- No mid-contract price rises on some plans
- Lowest complaints (Ofcom)
- Flexible contracts
Recognition
- Consistently top-rated for value
- Uswitch and Which? recognition
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- ADSL Copper broadband. Being phased out by 2027.
Coverage
UK - National via Openreach wholesale
Check what Plusnet deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Plusnet sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Plusnet must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Plusnet. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Plusnet's Companies House registration?
- Companies House lists Plusnet Plc under company number 3279013. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Plusnet?
- Our directory captured Trustpilot as 1.8 out of 5 with 12264 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Plusnet?
- Our dataset records: UK - National via Openreach wholesale
- Is Plusnet in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Plusnet as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Plusnet?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for Plusnet?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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