About Plusnet
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Plusnet is the UK's customer service champion, winning Which? Recommended Provider status repeatedly with a customer score of 70%+. Based in Sheffield and owned by BT Group, Plusnet offers no-frills fibre and full fibre broadband with transparent pricing, 24/7 UK-based support, and award-winning value. Plusnet had the lowest number of complaints of all broadband providers assessed by Ofcom in Q3 2025, making it a trusted choice for straightforward, reliable broadband.
Key details
Year founded1997
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
Plusnet Plc
Companies House 03279013 →
Check availability in your area
What stands out
- Which? Recommended Provider 2024+2026
- Award-winning Yorkshire customer service
- No mid-contract price rises on some plans
- Lowest complaints (Ofcom)
- Flexible contracts
Recognition
- Consistently top-rated for value
- Uswitch and Which? recognition
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- ADSL Copper broadband. Being phased out by 2027.
Coverage
UK - National via Openreach wholesale
Check what Plusnet deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Plusnet sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Plusnet must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Plusnet. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Plusnet's Companies House registration?
- Companies House lists Plusnet Plc under company number 03279013. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Plusnet?
- Our directory captured Trustpilot as 2.0 out of 5 with 12000 reviews. Snapshot date in our directory: 2026-04-17. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Plusnet?
- Our dataset records: UK - National via Openreach wholesale
- Is Plusnet in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Plusnet as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Plusnet?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for Plusnet?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.