Where can I verify KCOM's Companies House registration?

Companies House lists KCOM Group Limited under company number 02150618. Open the official record using the Companies House link on this page.

What Trustpilot figures does this directory show for KCOM?

Our directory captured Trustpilot as 3.2 out of 5 with 71 reviews. Snapshot date in our directory: 2026-04-19. Trustpilot updates live; use the Trustpilot link on this page for the current score.

What coverage note is on file for KCOM?

Our dataset records: UK - East Yorkshire (Hull and surrounding area)

Is KCOM in the BroadbandSwitch postcode comparison tool?

No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.

What does verification status mean on this profile?

This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.

Does this directory flag KCOM as Ofcom-registered?

Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.

Which dispute resolution scheme does this directory list for KCOM?

Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.

Does this directory record One Touch Switch for KCOM?

Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).

Does this directory record ISPA Code of Practice adherence?

Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.

What is the BroadbandSwitch verification score?

It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

KCOM: Major ISP · Yorkshire and the Humber (Hull)

KCOM

Legally trading as KCOM Group Limited

KCOM is Hull and East Yorkshire's full fibre broadband specialist, delivering Lightstream gigabit services on its own network covering 100% of the Hull area.

★★★☆☆ 3.2 / 5

71 reviews on Trustpilot Last verified: 2026-04-19

View on Trustpilot →

About KCOM

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

KCOM has been the telecoms backbone of Hull and East Yorkshire since 1904, operating an entirely independent network that covers 100% of Hull city with full fibre. Known locally as "The Kingston Communications" company, KCOM's Lightstream service offers symmetrical speeds up to 900Mbps plus business-grade Ethernet. Owned by MEIF 6 Fibre Ltd (Macquarie), KCOM is undergoing a strategic review but continues to invest in its regional network.

Key details

Year founded1999

ISPA member Listed member View ISPA members directory →

ADR schemeCommunications Ombudsman

Parent companyMacquarie Infrastructure

Legal name KCOM Group Limited Companies House 02150618 →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.kcom.com to check availability directly.

What stands out

100% Hull coverage
Own independent network
Lightstream FTTP
Local UK support
Symmetrical speeds

Recognition

UK's first full fibre city (Hull)
Which? Recommended Provider

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

FTTP (own network) Full fibre to your door. Fastest and most reliable.

Coverage

UK - East Yorkshire (Hull and surrounding area)

KCOM is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where KCOM sits within the UK consumer protection framework.

Regulator: Ofcom. Sets the General Conditions that KCOM must follow.
Complaints: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching: Complies with One Touch Switch. Your new provider handles the switch.
Industry code: Operates under the ISPA Code of Practice.
Security: Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for KCOM. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify KCOM's Companies House registration?: Companies House lists KCOM Group Limited under company number 02150618. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for KCOM?: Our directory captured Trustpilot as 3.2 out of 5 with 71 reviews. Snapshot date in our directory: 2026-04-19. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for KCOM?: Our dataset records: UK - East Yorkshire (Hull and surrounding area)
Is KCOM in the BroadbandSwitch postcode comparison tool?: No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?: This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag KCOM as Ofcom-registered?: Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for KCOM?: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for KCOM?: Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?: Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?: It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.