Major ISP Verified

Pop Telecom

Pop Telecom is a UK broadband provider delivering full fibre broadband to homes and businesses across the UK.

★★★★☆ 4.2 / 5
10873 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Pop Telecom

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Pop Telecom is a UK broadband provider delivering full fibre broadband to homes and businesses across the UK.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Pop Telecom is a UK residential and small business telecommunications provider delivering landline, broadband, TV and mobile services through the Openreach network. Founded in 2011 (Companies House 07600992) and based in Ingatestone, Essex, the company offers a wide range of speeds from standard ADSL through Superfast FTTC up to Ultrafast FTTP at 944Mbps. Customers can choose a traditional copper phone line, a digital VoIP line or no phone line at all, and an optional Alexa-compatible Netgem TV package with 135+ channels plus BBC iPlayer, Amazon Prime Video, Rakuten TV and Hayu apps. Mobile SIMs are available on either the Vodafone or O2 network. Broadband coverage reaches 94% of UK premises and mobile coverage 98%. Pop Telecom's UK-based customer service team operates a "three phone ring" policy and is available seven days a week on 0343 538 6611, supported by a 4.7 Trustpilot rating from over 10,800 reviews. A free TP-Link VR400 router is supplied with new broadband packages.

Key details

Year founded2012
ADR schemeCommunications Ombudsman
Parent companyIndependent
Legal name Pop Telecom Limited Companies House 7600992 →

Directors

David Curran, Deborah Curran

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.poptelecom.co.uk to check availability directly.

What stands out

  • Full fibre network
  • Business-grade service

Recognition

  • SME broadband provider recognition

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • FTTC Fibre to the street cabinet, copper to your home. Widely available.
  • ADSL Copper broadband. Being phased out by 2027.

Coverage

National

Pop Telecom is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Pop Telecom sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Pop Telecom must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Pop Telecom. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Pop Telecom's Companies House registration?
Companies House lists Pop Telecom Limited under company number 7600992. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Pop Telecom?
Our directory captured Trustpilot as 4.2 out of 5 with 10873 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Pop Telecom?
Our dataset records: National
Is Pop Telecom in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Pop Telecom as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Pop Telecom?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Pop Telecom?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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