Altnet Verified

GoFibre

GoFibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in Scottish Borders;North East England;Lothians.

★★★★★ 4.7 / 5
1943 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About GoFibre

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

GoFibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in Scottish Borders;North East England;Lothians.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

GoFibre is a Scotland and North East England-focused alternative network operator delivering own-built full-fibre (FTTP) gigabit broadband to homes and businesses across the Scottish Borders, Lothians, Edinburgh and Lothian region, and North East England (Northumberland and County Durham), trading commercially as "GoFibre" (formerly Borderlink Broadband). Registered as GoFibre Holdings Limited (Companies House SC582522, incorporated 27 November 2017) at 8th Floor, Exchange Tower, 19 Canning Street, Edinburgh EH3 8EG and led by directors Neil Francis Conaghan, Peter William Burnett Flockhart and Stevie Ingamells, the company is backed by £164m investment led by Gresham House together with Fulcrum Infrastructure and Amplio Capital, and has won Project Gigabit contracts in Scotland and Northern England. GoFibre is a registered supplier for the Gigabit Broadband Voucher Scheme, subscribes to the Communications Ombudsman Alternative Dispute Resolution scheme and has been recognised at Scottish business awards for rural broadband delivery. Trustpilot records 4.7 out of 5 from 1,494 reviews (as of April 2026), reflecting strong customer satisfaction. Contact 0800 059 0980 or support@gofibre.co.uk, with primary website gofibre.co.uk.

Key details

Year founded2017
ADR schemeCommunications Ombudsman
Parent companyFulcrum Infrastructure / Amplio Capital
Legal name GoFibre Holdings Limited Companies House SC582522 →

Directors

Neil Francis Conaghan, Peter William Burnett Flockhart, Stevie Ingamells

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.gofibre.co.uk to check availability directly.

What stands out

  • Full fibre network
  • Gigabit-capable
  • Business-grade service
  • Independent UK altnet

Recognition

  • Scottish business awards
  • rural broadband recognition

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP (own network) Full fibre to your door. Fastest and most reliable.

Coverage

Scottish Borders;North East England;Lothians

GoFibre is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where GoFibre sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that GoFibre must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for GoFibre. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify GoFibre's Companies House registration?
Companies House lists GoFibre Holdings Limited under company number SC582522. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for GoFibre?
Our directory captured Trustpilot as 4.7 out of 5 with 1943 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for GoFibre?
Our dataset records: Scottish Borders;North East England;Lothians
Is GoFibre in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag GoFibre as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for GoFibre?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for GoFibre?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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