Where can I verify Freeola's Companies House registration?

Companies House lists Freeola Limited under company number 05335999. Open the official record using the Companies House link on this page.

What Trustpilot figures does this directory show for Freeola?

Our directory captured Trustpilot as 1.3 out of 5 with 2000 reviews. Snapshot date in our directory: 2026-04-17. Trustpilot updates live; use the Trustpilot link on this page for the current score.

What coverage note is on file for Freeola?

Our dataset records: National (Openreach + CityFibre + Freedom Fibre)

Is Freeola in the BroadbandSwitch postcode comparison tool?

No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.

What does verification status mean on this profile?

This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.

Does this directory flag Freeola as Ofcom-registered?

Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.

Which dispute resolution scheme does this directory list for Freeola?

Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.

Does this directory record One Touch Switch for Freeola?

Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).

What is the BroadbandSwitch verification score?

It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

Freeola: Major ISP · UK | BroadbandSwitch UK

Freeola

Legally trading as Freeola Limited

Freeola is a UK broadband provider delivering full fibre broadband to homes and businesses across the UK.

★☆☆☆☆ 1.3 / 5

2,000+ reviews on Trustpilot Last verified: 2026-04-17

View on Trustpilot →

About Freeola

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

EE is the UK's largest mobile operator and a significant home broadband provider, now wholly owned by BT Group since 2016. EE delivers 5G, 4G, and home broadband services over Openreach's FTTP and FTTC network. Known for Stay Fast guarantees, Smart Hub Wi-Fi 6 routers, and BT-backed reliability, EE customers can also access BT Home Essentials social tariffs.

Key details

Year founded2004

ADR schemeCommunications Ombudsman

Parent companyIndependent

Legal name Freeola Limited Companies House 05335999 →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.freeola.com to check availability directly.

What stands out

Full fibre network
Business-grade service

Recognition

UK independent ISP awards

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

FTTP Full fibre to your door. Fastest and most reliable.
FTTC Fibre to the street cabinet, copper to your home. Widely available.
ADSL Copper broadband. Being phased out by 2027.

Coverage

National (Openreach + CityFibre + Freedom Fibre)

Freeola is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Freeola sits within the UK consumer protection framework.

Regulator: Ofcom. Sets the General Conditions that Freeola must follow.
Complaints: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching: Complies with One Touch Switch. Your new provider handles the switch.
Security: Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Freeola. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Freeola's Companies House registration?: Companies House lists Freeola Limited under company number 05335999. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Freeola?: Our directory captured Trustpilot as 1.3 out of 5 with 2000 reviews. Snapshot date in our directory: 2026-04-17. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Freeola?: Our dataset records: National (Openreach + CityFibre + Freedom Fibre)
Is Freeola in the BroadbandSwitch postcode comparison tool?: No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?: This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Freeola as Ofcom-registered?: Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Freeola?: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Freeola?: Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?: It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.