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Focus4

Focus Group is a leading UK B2B technology group (founded 2003, Shoreham-by-Sea) with 20+ acquired subsidiaries providing telecoms, IT and connectivity nationwide.

★★★★☆ 4.1 / 5
3003 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Focus4

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Focus Group is a leading UK B2B technology group (founded 2003, Shoreham-by-Sea) with 20+ acquired subsidiaries providing telecoms, IT and connectivity nationwide.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Focus4 (Focus 4 U Ltd) is the principal operating entity within the UK-wide Focus Group, the HgCapital-backed B2B telecoms and IT managed services consolidator, delivering full-fibre (FTTP) broadband, Ethernet leased lines, hosted VoIP telephony, SIP trunking, business mobile, Microsoft 365, IT support, cyber security and cloud services to UK business customers nationally. Registered as Focus 4 U Ltd (Companies House 04771242, incorporated 20 May 2003) at Focus House, Ham Road, Shoreham-by-Sea BN43 6PA and led by a board including Rhys Nicholas Harry Bailey, Charlene Emma Friend, Ralph Gilbert, Christopher David Goodman, Matthew James Halford, Neil Phillip Hall and Victoria Rishbeth, the company is classified under SIC 61900 (Other telecommunications activities). Focus4 is the main trading vehicle within Focus Group's 20+ acquired subsidiary structure, which includes Boxx Communications (acquired 2023), Bearingtech and other regional B2B telecoms brands. The company subscribes to both CISAS and Communications Ombudsman Alternative Dispute Resolution schemes for customer complaints. Trustpilot records 4.0 out of 5 from 2,981+ reviews. Contact 0330 024 2000 or customerservice@focusgroup.co.uk.

Key details

Year founded2003
ADR schemeCISAS / Communications Ombudsman
Parent companyFocus Group (parent: Focus 4 U Ltd, plus 20+ acquired subsidiaries)
Legal name Focus 4 U LTD. Companies House 4771242 →

Directors

Rhys Nicholas Harry Bailey, Charlene Emma Friend, Ralph Gilbert, Christopher David Goodman, Matthew James Halford, Neil Phillip Hall, Victoria Claire Rishbeth

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.focus4.co.uk to check availability directly.

What stands out

  • Full fibre (FTTP) gigabit broadband
  • Business-focused telecoms provider

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • Voice

Coverage

UK nationwide (via 20+ acquired subsidiaries)

Focus4 is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Focus4 sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Focus4 must follow.
Complaints
CISAS / Communications Ombudsman.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Focus4. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Focus4's Companies House registration?
Companies House lists Focus 4 U LTD. under company number 4771242. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Focus4?
Our directory captured Trustpilot as 4.1 out of 5 with 3003 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Focus4?
Our dataset records: UK nationwide (via 20+ acquired subsidiaries)
Is Focus4 in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Focus4 as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Focus4?
CISAS / Communications Ombudsman.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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