Altnet Partly verified ISPA member

Freedom Fibre

Freedom Fibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in North West England.

★★★★☆ 4.4 / 5
34 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Freedom Fibre

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Freedom Fibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in North West England.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Freedom Fibre is a North West England-focused alternative network full-fibre (FTTP) operator building its own gigabit-capable network across rural and semi-urban Cheshire, Lancashire, Merseyside and surrounding areas, with approximately 350,000 premises passed. Registered as Freedom Fibre Limited (Companies House 13006400, incorporated 9 November 2020) at One St Peter's Square, Manchester M2 3DE and led by directors Nathan Alan Vautier (CEO) and Darren John Woods, the company is backed by Equitix and InfraBridge (DigitalBridge). Freedom Fibre previously acquired VX Fibre in 2023 as part of its consolidation strategy and, as of January 2026, is in reported merger talks with the recently combined County Broadband / Truespeed rural altnet, potentially creating a significantly larger combined rural FTTP operator. Freedom Fibre is an ISPA member, subscribes to the Communications Ombudsman Alternative Dispute Resolution scheme and is an actively registered supplier for the Gigabit Broadband Voucher Scheme (live across 36 UK build lots as at March 2026). Trustpilot currently records 1.3 out of 5 from 2,000+ reviews, reflecting recent customer service challenges. Contact 0800 170 0540 or hello@freedomfibre.com.

Key details

Year founded2019
ISPA member Listed member View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyEquitix
Legal name Freedom Fibre Limited Companies House 13006400 →

Directors

Mr Nathan Alan Vautier, Darren John Woods

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.freedomfibre.com to check availability directly.

What stands out

  • Full fibre network
  • Business-grade service
  • Independent UK altnet
  • ISPA member

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP (own network) Full fibre to your door. Fastest and most reliable.

Coverage

North West England

Freedom Fibre is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Freedom Fibre sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Freedom Fibre must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Industry code
Operates under the ISPA Code of Practice.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Freedom Fibre. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Freedom Fibre's Companies House registration?
Companies House lists Freedom Fibre Limited under company number 13006400. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Freedom Fibre?
Our directory captured Trustpilot as 4.4 out of 5 with 34 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Freedom Fibre?
Our dataset records: North West England
Is Freedom Fibre in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Freedom Fibre as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Freedom Fibre?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Freedom Fibre?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?
Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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