About EE
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
EE Broadband delivers fast, reliable full fibre with 4G/5G backup, best-in-class mobile integration, and award-winning customer service from parent BT Group.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
EE is a British mobile network operator and broadband provider owned by BT Group, offering 4G, 5G, home broadband, and mobile services to consumers across the UK. The business runs its own mobile network, which it describes as the UK's fastest and most awarded 4G and 5G network, and supplies home broadband packages based on Openreach fibre, including FTTC and FTTP connections up to 1.6Gbps. EE also provides SIM-only and handset contracts, Smart Wi-Fi hubs, gaming bundles, and dedicated business plans. The company serves millions of consumers and businesses nationwide, with mobile coverage reaching the vast majority of the UK population and 5G live across hundreds of towns and cities. Originally launched in 2010 as Everything Everywhere through the merger of Orange UK and T-Mobile UK, EE was acquired by BT in 2016 and now operates as BT Group's consumer mobile and broadband brand.
Key details
Year founded2010
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
EE Limited
Companies House 2382161 →
Directors
Lisa Ball, Malcolm James Cubitt, Ms Claire Gillies, Stephen Christopher Harris, Gregory Victor McCall, Kerry Small
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What stands out
- 4G/5G WiFi backup included
- Smart Hub Plus
- WiFi Controls
- Mobile bundle savings
- UK customer support
Recognition
- RootMetrics Best Mobile Network 2024
- uSwitch Best Broadband Innovation 2024
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- 5G 5G wireless broadband. No engineer visit needed.
- 4G 4G wireless broadband. More widely available than 5G.
Coverage
UK - National (England, Scotland, Wales, Northern Ireland)
Check what EE deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where EE sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that EE must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for EE. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify EE's Companies House registration?
- Companies House lists EE Limited under company number 2382161. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for EE?
- Our directory captured Trustpilot as 1.3 out of 5 with 2347 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for EE?
- Our dataset records: UK - National (England, Scotland, Wales, Northern Ireland)
- Is EE in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag EE as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for EE?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for EE?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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