About EE
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
EE Broadband combines the UK's largest 4G and 5G mobile network with full fibre broadband, offering home customers a resilient connection backed by 4G/5G WiFi failover as standard. Part of the BT Group, EE leverages the Openreach full fibre network to deliver speeds up to 1.6Gbps alongside WiFi Controls, Smart WiFi Plus, and unique benefits for mobile customers. EE consistently wins awards for customer service and network quality.
Key details
Year founded2010
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
EE Limited
Companies House 02382161 →
Check availability in your area
What stands out
- 4G/5G WiFi backup included
- Smart Hub Plus
- WiFi Controls
- Mobile bundle savings
- UK customer support
Recognition
- RootMetrics Best Mobile Network 2024
- uSwitch Best Broadband Innovation 2024
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- 5G 5G wireless broadband. No engineer visit needed.
- 4G 4G wireless broadband. More widely available than 5G.
Coverage
UK - National (England, Scotland, Wales, Northern Ireland)
Check what EE deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where EE sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that EE must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for EE. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify EE's Companies House registration?
- Companies House lists EE Limited under company number 02382161. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for EE?
- Our directory captured Trustpilot as 3.8 out of 5 with 2305 reviews. Snapshot date in our directory: 2026-04-19. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for EE?
- Our dataset records: UK - National (England, Scotland, Wales, Northern Ireland)
- Is EE in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag EE as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for EE?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for EE?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.