About Zen Internet
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Zen Internet is a multi-award-winning independent UK ISP offering fixed-price, no-mid-contract-price-rise broadband with legendary UK customer service.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
Zen Internet is a UK independent internet service provider delivering broadband, leased lines, hosting and voice services to residential and business customers, headquartered in Rochdale, Greater Manchester. Founded in 1995 by chairman Richard Tang, Zen employs around 650 staff and is the UK's largest B Corp-certified telecommunications and network-connectivity provider, reflecting its ethical and environmental commitments. Broadband services span FTTC, FTTP and Ethernet delivered over the Openreach, CityFibre, ITS Technology, Freedom Fibre and (via the August 2025 partnership) Sky Business Wholesale 2,800-exchange Ethernet network. Zen's Fibre Hub channel portal gives partners single-API access to a full-fibre footprint of nearly 20 million UK premises. Zen is consistently ranked among the top UK ISPs for customer satisfaction by Ofcom, Which? and uSwitch, and provides complex network and cloud services, including Amazon Web Services and Cisco strategic partnerships, to large business and corporate customers through 24/7 UK-based support.
Key details
Year founded1995
ADR schemeCISAS
Parent companyIndependent (B Corp)
Legal name
Zen Internet Limited
Companies House 3101568 →
Directors
Duncan Philip Davies, Matthew Martin Kay, Philip Stewart Male, Richard Tang
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What stands out
- Which? Recommended Provider 2025+2026
- No mid-contract price rises
- 100% UK-based support
- B Corp certified
- 98% customer satisfaction
Recognition
- Which? Recommended Provider 2024, 2025, 2026 (consecutive)
- B Corp certified
- Top 10 UK ISP by ISPreview readers
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- ADSL Copper broadband. Being phased out by 2027.
- Ethernet Dedicated leased line. Primarily for business.
Coverage
UK - National via Openreach + CityFibre
Check what Zen Internet deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Zen Internet sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Zen Internet must follow.
- Complaints
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Zen Internet. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Zen Internet's Companies House registration?
- Companies House lists Zen Internet Limited under company number 3101568. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Zen Internet?
- Our directory captured Trustpilot as 4.4 out of 5 with 17028 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Zen Internet?
- Our dataset records: UK - National via Openreach + CityFibre
- Is Zen Internet in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Zen Internet as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Zen Internet?
- CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
- Does this directory record One Touch Switch for Zen Internet?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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