About BT
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
BT is one of the UK's largest broadband and telecoms providers, delivering full fibre, TV, and mobile services to millions of homes and businesses nationwide.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
BT is the UK's largest telecommunications and broadband provider, serving millions of residential and business customers with broadband, mobile, TV and landline services. Headquartered at 1 Braham Street in London, BT Group owns the Openreach national fibre infrastructure and operates the consumer-facing BT brand alongside BT Business. Residential services include Full Fibre broadband up to 900Mbps with the BT Smart Hub 2, EE-powered mobile, BT TV with Sky channels and BT Sport, and landline calls. Business customers benefit from BT Halo for Business, leased lines, managed security, cloud services and 24/7 UK-based support. BT employs over 3,000 cyber security experts who defend its networks from more than 6,500 cyber attacks each day. As the UK's long-standing national telecoms incumbent, BT combines unmatched national scale with deep technical capability across consumer and enterprise connectivity, making it one of the most trusted names in UK broadband, mobile and digital services.
Key details
Year founded1984
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
British Telecommunications Public Limited Company
Companies House 1800000 →
Directors
Helen Charnley, Neil Richard Harris, Edward John Heaton, Simon Jonathan Lowth, Daniel Thomas Rider
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What stands out
- Largest UK network
- 24/7 UK support
- BT Sport included
- Free EE mobile data
- BT Halo product range
Recognition
- Connected Britain Awards
- multiple industry awards for network leadership and digital inclusion
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- 5G 5G wireless broadband. No engineer visit needed.
- 4G 4G wireless broadband. More widely available than 5G.
Coverage
UK - National (all 4 nations via Openreach wholesale)
Check what BT deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where BT sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that BT must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for BT. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify BT's Companies House registration?
- Companies House lists British Telecommunications Public Limited Company under company number 1800000. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for BT?
- Our directory captured Trustpilot as 1.3 out of 5 with 20517 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for BT?
- Our dataset records: UK - National (all 4 nations via Openreach wholesale)
- Is BT in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag BT as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for BT?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for BT?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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