About BT
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
BT has been a cornerstone of UK telecommunications for over 175 years, now offering high-speed full fibre broadband to over 18 million UK premises through its Openreach network. With comprehensive packages combining broadband, BT Sport, TV, and mobile via EE, BT delivers integrated connectivity solutions backed by 24/7 UK customer support. The company is committed to connecting every home to gigabit-capable full fibre by the end of 2028.
Key details
Year founded1984
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyBT Group plc
Legal name
British Telecommunications plc
Companies House 01800000 →
Check availability in your area
What stands out
- Largest UK network
- 24/7 UK support
- BT Sport included
- Free EE mobile data
- BT Halo product range
Recognition
- Connected Britain Awards
- multiple industry awards for network leadership and digital inclusion
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- FTTC Fibre to the street cabinet, copper to your home. Widely available.
- 5G 5G wireless broadband. No engineer visit needed.
- 4G 4G wireless broadband. More widely available than 5G.
Coverage
UK - National (all 4 nations via Openreach wholesale)
Check what BT deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where BT sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that BT must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for BT. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify BT's Companies House registration?
- Companies House lists British Telecommunications plc under company number 01800000. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for BT?
- Our directory captured Trustpilot as 1.3 out of 5 with 20000 reviews. Snapshot date in our directory: 2026-04-17. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for BT?
- Our dataset records: UK - National (all 4 nations via Openreach wholesale)
- Is BT in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag BT as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for BT?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for BT?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.