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Business ISP registered since 1996, running its own data centre in Huntingdon and supplying connectivity, voice and hosting.
About Merula
Merula has been registered since August 1996, and much of what it sells runs through its own data centre in Huntingdon, Cambridgeshire. It says the centre has had more than £1m of investment, with uninterruptible power supplies and generators that can keep it running for over 3 days, and fast links to London, Manchester and Cambridge.
The company supplies internet connections, voice and hosting to businesses and education, from modest links for occasional users up to connections between sites, rack space and servers for multinational organisations. It describes itself as carrier-neutral, meaning it is not tied to one network, and says it has customers in and around Cambridge, across the UK and in Europe.
Merula's registered office is in Peterborough. A line checker on its website shows which services can reach a particular address.
Checked 2 November 2026 against Companies House, merula.net and TrustpilotWhat Merula customers say
Trustpilot's score on the day we read it, next to the averages across this directory.
Read from Trustpilot on 2 November 2026. Averages are across providers in this directory with a Trustpilot profile. See Merula on Trustpilot
Merula at a glance
- Type
- Business ISP, for businesses
- Status
- Active
- Technology
- Full fibre, fibre to the cabinet, Ethernet
- Where it sells
- Cambridge and UK-wide
- Headquarters
- East of England
- Ownership
- Rydal Communications Ltd
- Company
- MERULA LIMITED, 03243995, active, incorporated 30 August 1996
- Complaints scheme
- CISAS / Communications Ombudsman
- One Touch Switch
- Yes (Ofcom-mandated compliance)
- Trade body
- ISPA UK member
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Merula questions
Who owns Merula?
Merula is part of Rydal Communications Ltd.
Where is Merula available?
Merula sells broadband in Cambridge and UK-wide. Coverage changes street by street, so check your postcode for the deals available at your address.
What is Merula's Trustpilot score?
Merula scored 4.0 out of 5 on Trustpilot from 224 reviews when we read it on 2 November 2026. Scores change daily, so the live figure may differ slightly.
Can I switch to Merula without calling my current provider?
Yes. Merula takes part in One Touch Switch, so it arranges the move and your old service stops when the new one starts.
How do I complain about Merula?
Complain to Merula first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to the independent complaints scheme Merula belongs to, CISAS or the Communications Ombudsman. Your bill or contract says which.
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