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Midland Telecom

Birmingham business telecoms and IT provider, bought by Focus Group in 2024, with the same local team still looking after customers.

Founded1987
Based inBirmingham
TechnologyEthernet
Trustpilot4.1 · 3,254 reviews
Who they are

About Midland Telecom

Midland Telecom became part of Focus Group in 2024, and its website now sits within the Focus Group site. The group says the established team and offices remain in Birmingham, giving it a regional hub, and that the business is still operating as normal.

Through Focus Group, customers can get IT, telecoms and connectivity in one place, with telecoms services offered to businesses of every type and size across the UK. The company behind the brand, Midland Telecommunications Management Limited, has its registered office listed at Focus House in Shoreham-by-Sea, West Sussex.

For existing customers the local team stays the same. It is worth confirming with Focus Group which company now holds your contract and sends your bills.

Checked 2 November 2026 against focusgroup.co.uk and Trustpilot
Customer ratings

What Midland Telecom customers say

Trustpilot's score on the day we read it, next to the averages across this directory.

4.1 / 5
4.1(3,254) out of 5 on Trustpilot

Read from Trustpilot on 2 November 2026. Averages are across providers in this directory with a Trustpilot profile. See Midland Telecom on Trustpilot

The record

Midland Telecom at a glance

Type
Business ISP, for businesses
Status
Active
Technology
Ethernet
Where it sells
Birmingham and UK-wide
Headquarters
Birmingham
Ownership
Focus Group (Hg-backed)
Company
MIDLAND TELECOMMUNICATIONS MANAGEMENT LIMITED (trading as Midland Telecom, a Focus Group company), 03655811
Complaints scheme
Communications Ombudsman
One Touch Switch
N/A (B2B-only, OTS applies to residential switching)

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Questions

Midland Telecom questions

Who owns Midland Telecom?

Our record shows Midland Telecom's ownership as Focus Group (Hg-backed).

Where is Midland Telecom available?

Midland Telecom sells broadband in Birmingham and UK-wide. Coverage changes street by street, so check your postcode for the deals available at your address.

What is Midland Telecom's Trustpilot score?

Midland Telecom scored 4.1 out of 5 on Trustpilot from 3,254 reviews when we read it on 2 November 2026. Scores change daily, so the live figure may differ slightly.

How do I complain about Midland Telecom?

Complain to Midland Telecom first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to the Communications Ombudsman, the independent complaints scheme Midland Telecom belongs to.

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