About Hyperoptic
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Hyperoptic delivers hyperfast symmetric full fibre broadband up to 1Gbps+ to UK homes and businesses across major cities.
Independent profile snapshot
This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.
Hyperoptic is a London-based UK full fibre broadband provider, delivering gigabit-capable residential and business internet directly to urban buildings, new developments, and multi-tenant apartment blocks via its own dedicated fibre optic network. Packages range from 50Mbps to 1Gbps symmetrical speeds with options for 24-month, 12-month, or rolling monthly contracts, plus add-on VoIP digital phone services and a 30-day trial with no exit fees. The company's own FTTP network passes 1.9 million premises across 64 UK towns and cities (as of June 2025), serving more than 400,000 connected customers, with a strategic shift from late 2025 toward commercial connections and Openreach wholesale FTTP for broader reach. Founded in April 2011 by Dana Tobak (CEO) and Boris Ivanovic (Chairman), who previously built Be Broadband together, Hyperoptic is majority-owned by investment firm KKR alongside minority holders Mubadala and Newlight Partners. The business holds a 4.4-star Trustpilot rating from over 48,000 reviews and has won ISPA Best UK Consumer ISP multiple times.
Key details
Year founded2011
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyKKR (PE-backed since 2019)
Legal name
Hyperoptic Ltd
Companies House 7222543 →
Directors
Samuel Horrocks, Dana Rachel Pressman Tobak
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What stands out
- Symmetric gigabit
- Own full fibre network
- Partnership-first strategy
- 30%+ take-up rate
Recognition
- Multiple ISPA Awards
- Uswitch Best Superfast ISP
- Fast Track 100 alumni
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- Full Fibre Full fibre (FTTP). Fastest and most reliable.
- Symmetric Gigabit
- up to 1Gbps (residential)
- MDU-focused
Coverage
Urban areas (c. 60 UK cities/towns)
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If something goes wrong
Here is where Hyperoptic sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Hyperoptic must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Hyperoptic. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Hyperoptic's Companies House registration?
- Companies House lists Hyperoptic Ltd under company number 7222543. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Hyperoptic?
- Our directory captured Trustpilot as 4.7 out of 5 with 51407 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Hyperoptic?
- Our dataset records: Urban areas (c. 60 UK cities/towns)
- Is Hyperoptic in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Hyperoptic as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Hyperoptic?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for Hyperoptic?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
- What is the deals section on BroadbandSwitch.uk?
- The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
- How does a UK broadband provider list deals on BroadbandSwitch.uk?
- A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
- Is there a charge for the deals section?
- No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
- What rules govern the deals content?
- All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
- What happens if the backlink is removed?
- BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
- Where can I read the full Provider Style Guide?
- The full guide is on this site at https://broadbandswitch.uk/style-guide/
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