About Hyperoptic
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Hyperoptic is a pioneering UK altnet with its own full fibre network serving 2 million+ homes across major UK cities, delivering symmetric gigabit speeds. Founded in 2011, Hyperoptic has partnered with 50+ UK councils and 250+ developers. Known for high customer take-up rates (30%+), Hyperoptic moved to Openreach wholesale distribution in December 2025 to reach more homes.
Key details
Year founded2011
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyKKR (PE-backed since 2019)
Legal name
Hyperoptic Ltd
Companies House 07222543 →
Check availability in your area
What stands out
- Symmetric gigabit
- Own full fibre network
- Partnership-first strategy
- 30%+ take-up rate
Recognition
- Multiple ISPA Awards
- Uswitch Best Superfast ISP
- Fast Track 100 alumni
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- Full Fibre Full fibre (FTTP). Fastest and most reliable.
- Symmetric Gigabit
- up to 1Gbps (residential)
- MDU-focused
Coverage
Urban areas (c. 60 UK cities/towns)
Check what Hyperoptic deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Hyperoptic sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Hyperoptic must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Hyperoptic. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Hyperoptic's Companies House registration?
- Companies House lists Hyperoptic Ltd under company number 07222543. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Hyperoptic?
- Our directory captured Trustpilot as 4.5 out of 5 with 49811 reviews. Snapshot date in our directory: 2026-04-19. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Hyperoptic?
- Our dataset records: Urban areas (c. 60 UK cities/towns)
- Is Hyperoptic in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Hyperoptic as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Hyperoptic?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for Hyperoptic?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.