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Business telecoms, IT and connectivity provider that says it was established in 2003, serving firms from small offices to large enterprises.
About Focus Group
Focus Group sells to organisations, from small firms to large enterprises, the public sector and charities. Its site describes it as an independent provider of essential business technology, covering telecoms, connectivity, IT, cyber security and mobile, and its home page currently leads with AI solutions.
The business says it was established in 2003. Companies House lists Focus Group Ltd as incorporated in July 2023, with a registered office in Brighton and Hove, so the trading business is older than that company.
For connectivity it offers business-grade lines including Ethernet, a dedicated connection into the premises that is not shared with neighbours. Households will need to look elsewhere for home broadband.
Checked 2 November 2026 against Companies House, focusgroup.co.uk and TrustpilotWhat Focus Group customers say
Trustpilot's score on the day we read it, next to the averages across this directory.
Read from Trustpilot on 2 November 2026. Averages are across providers in this directory with a Trustpilot profile. See Focus Group on Trustpilot
Focus Group at a glance
- Type
- Business ISP, for businesses
- Also known as
- Focus Group Business Fibre, Boxx Telecommunications
- Status
- Active
- Technology
- Ethernet
- Where it sells
- UK-wide
- Headquarters
- South East England
- Ownership
- HgCapital-backed
- Company
- FOCUS GROUP LTD, 15032080, active, incorporated 27 July 2023
- Complaints scheme
- CISAS / Communications Ombudsman
- One Touch Switch
- N/A (B2B-only, OTS applies to residential switching)
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Focus Group questions
Who owns Focus Group?
Focus Group is backed by HgCapital.
Where is Focus Group available?
Focus Group sells broadband across the UK. Coverage changes street by street, so check your postcode for the deals available at your address.
What is Focus Group's Trustpilot score?
Focus Group scored 4.1 out of 5 on Trustpilot from 3,254 reviews when we read it on 2 November 2026. Scores change daily, so the live figure may differ slightly.
How do I complain about Focus Group?
Complain to Focus Group first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to the independent complaints scheme Focus Group belongs to, CISAS or the Communications Ombudsman. Your bill or contract says which.
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