Rented flat? Get your landlord and freeholder OK for fibre

Written by (LinkedIn) • Reviewed by Adrian James (LinkedIn)

Last reviewed: 14 October 2026

Quick summary: Renting a flat and want full fibre? You usually need two yeses, your landlord's and the freeholder's. How to ask, and what to do if they say no.

Rented flat
Illustration: Rented flat? Get your landlord and freeholder OK for fibre

Renting a flat? How to get your landlord and freeholder to say yes to full fibre

Renting a flat and want full fibre? You'll usually need two yeses. Your landlord agrees to the work inside your flat, and the building's owner, the freeholder or a managing agent, signs a wayleave so the network can run cables through the shared parts.

The good news is that both are usually easy yeses. Openreach says there's usually no charge to install full fibre to a building, and it needs no minimum number of interested residents.

The best way in is a friendly written request to your landlord, with a ready-made note they can forward to the freeholder. We've written both for you below.

What it means for you: four quick answersChecked 14 October 2026

Who do I ask first?

Your landlord. They usually know who owns the building, and can pass your request on.

Will it cost me?

Usually not to install in the building. You pay for your own broadband, plus any set-up fee on your order.

Can they say no?

Sometimes. In Wales, and for many social tenants, the law says consent can't be refused unreasonably.

What if nobody replies?

In Wales, a month of silence from your landlord counts as a yes. A silent freeholder can be taken to a tribunal by the network.

Key facts, checked 14 October 2026

  • Openreach needs permission from the landlord, freeholder or managing agent before it installs in a block of flats, and calls a wayleave "the contractual permission for access" (Openreach).
  • CityFibre says renters can connect, but it needs written permission from the landlord (CityFibre).
  • Openreach says there is usually no charge to install full fibre to a building, although specialist or non-standard work may cost extra (Openreach).
  • In Wales, where a contract needs the landlord's consent, the landlord can't unreasonably refuse, and no answer within one month counts as consent (Renting Homes (Wales) Act 2016, section 84).
  • Council tenants with a secure tenancy in England, and council and housing association tenants in Scotland, have rules stopping landlords unreasonably refusing consent for improvements (Housing Act 1985, section 97; Housing (Scotland) Act 2001, section 28).
  • In England and Wales, the 2021 silent landlord law treats any tenancy as a lease, so a renter's request can start it, but only the network can take it to a tribunal (Communications Act 2003, schedule 3A).
  • The Renters' Rights Act 2025 doesn't mention broadband (legislation.gov.uk).
  • The planned right to request gigabit is for leaseholders, but the government says a leaseholder who lets their flat could use it on their tenant's behalf. It isn't law yet (DSIT; LEASE).

Who this is for: Anyone renting a flat in the UK who wants full fibre, whether from a private landlord, a council or a housing association, plus landlords who let flats and letting agents who want to help.

Why does a rented flat need two yeses for full fibre?

Direct answer: Because two different people control two different parts of the building. Your landlord agrees to the work inside your flat, and the freeholder or managing agent signs a wayleave for the shared parts the cable runs through.

Openreach puts it simply: "We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation." CityFibre says renters can connect, "but we will need written permission from your landlord." In a house you rent, it's usually just your landlord. In a block of flats, the building's owner has a say too, because the network needs to work in the communal areas.

Who is my landlord, and who is the freeholder?

Direct answer: Your landlord is the person or company you pay rent to. The freeholder owns the building and its shared parts, and often has a managing agent to run it. Sometimes the landlord and the freeholder are the same.

What is each of them being asked to agree to?

Direct answer: Your landlord is agreeing to a small amount of work inside the flat, usually a fibre box on a wall and a router. The freeholder is agreeing to a wayleave, which Openreach calls "the contractual permission for access" to the communal areas.

What is each of them being asked to agree to?
WhoWhereWhat they're agreeing toHow they say yesCost to them
Your landlordInside your flatWork to fit the fibre box and connect your router, and access for the engineerWritten consent, usually a short email or letterUsually nothing, as you pay for your own broadband
Freeholder or managing agentThe shared parts of the buildingCables and equipment in communal areas, inside and out, and access for the network's engineersA wayleave: "the contractual permission for access" (Openreach)Openreach says there's usually no charge to install to a building

Inside the flat, Hyperoptic says whether the engineer needs to drill "depends on your property's existing infrastructure", and that the engineer will usually discuss where the router goes with you. For the building, Openreach says it needs access to the communal areas, inside and out, and for buildings from before 2000 it asks whether there's an asbestos register. None of this changes your existing service: Openreach says "you won't lose any existing services from other providers".

In what order should I ask?

Direct answer: Check which networks reach your building, then ask your landlord in writing. Your landlord can then contact the freeholder or managing agent, or give you their details to pass to the network.

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How do I ask my landlord?

Direct answer: Keep it short, friendly and in writing. Explain what the work involves, offer to agree the details, and make it easy for your landlord to pass the request on to the freeholder.

How does the freeholder's yes happen?

Direct answer: Usually through the network. Once it has the owner's details, the network surveys the building and sends its wayleave to the freeholder or managing agent to sign. A short note from your landlord helps it along.

What the networks say about renters, in their own words
NetworkWhat it saysHow you start
Openreach"We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation."Fill in its online form with their contact details, "and we'll take it from there"
CityFibre"Yes, you can connect if you do not own your own home, but we will need written permission from your landlord."Add your landlord's details on CityFibre's website so it can start the process
G.NetworkLike any business installing cabling, it says "we need permission from the freeholder, landlord and/or managing agent."It asks for your landlord's details and says it will "manage this process directly with them"
HyperopticSome properties need "Landlord permission" and "Wayleave agreements".It says it will let you know if any extra steps are needed

Openreach says that once the wayleave is signed, it surveys the building and agrees a build programme with the owner, and that timings vary with the building. It also says you don't need everyone in the block to connect, "just the residents who choose to". Our guide to what a wayleave asks the freeholder to sign explains the document itself.

Can my landlord say no?

Direct answer: It depends where you rent and what your tenancy says. In Wales, a landlord can't unreasonably refuse consent, and silence for a month counts as a yes. Many social tenants in England and Scotland have similar protection.

If you rent privately in England, Scotland or Northern Ireland, your tenancy agreement is the place to start. A landlord who says no will often say yes once their worries are answered, so ask for their reasons in writing and offer to solve them. Our guide to landlord and tenant broadband rights in each nation goes into the law in more detail, and our guide to tenant rights to full fibre covers what renters can and can't insist on.

What if the freeholder ignores it or says no?

Direct answer: If the freeholder never replies, tell the network: a 2021 law lets it send notices and then ask a tribunal for access. If the freeholder says no in writing, ask why, try another network and get free advice.

The 2021 law, known as TILPA, starts with a request from someone living in the flat, so your request to a network matters. In England and Wales, the law's definition of a lease includes "any tenancy (including a sub-tenancy)". The network then sends the notices, and only the network can apply. It's the same route we explain step by step in our guide for flat owners, your right to request gigabit broadband.

Is a new law coming for renters?

Direct answer: Not directly. The government plans a right for leaseholders to request gigabit broadband, and says a leaseholder who lets their flat could use it on their tenant's behalf. It isn't law yet.

In April 2025, Openreach called for the Renters' Rights Bill to give tenants a right to request full fibre. The Renters' Rights Act 2025, as passed, doesn't mention broadband. The government's December 2025 consultation asked whether renters in flats need help too, and said it doesn't propose to include social housing in the leaseholder right. The Leasehold Advisory Service (LEASE) said on 7 October 2026 that the government intends to bring the Bill to Parliament before Christmas. Our flat owners guide explains how the proposed right would work.

Will it cost me or my landlord anything?

Direct answer: Usually not to install in the building. Openreach says there is usually no charge to install full fibre to a building, although specialist or non-standard work may cost extra. You pay for your own broadband.

The government's consultation says networks "do not typically charge for the deployment of infrastructure to blocks of flats". Your own order is separate: Hyperoptic, for example, says "Installation charges may apply depending on your order and selected package", and confirms any charges before you order. Check the set-up fee when you compare deals.

What do renters get wrong about full fibre?

Direct answer: The big ones: switching on your current line isn't new building work, your landlord can't sign for the building unless they own it, and only the network can use the silent landlord law.

What can I do while I wait?

Direct answer: Make the most of what you have. Switch to a better deal on your current line, try 5G home broadband if the signal's good where you live, and get your Wi-Fi working properly.

Switching on a line you already have needs no building work, and under One Touch Switch your new provider arranges it. Our guide to switching broadband in a rented home explains how, and our 4G and 5G stopgap guide and 5G home broadband deals show the options if mobile signal is strong. Our free RouterMap tool finds the best spot for your router, RightSpeed works out the speed your home needs, and UKSpeedTest checks what you're getting now.

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In summary

  • In a block, full fibre usually needs two yeses: your landlord's for inside your flat, and the freeholder's or managing agent's for the shared parts.
  • Ask your landlord first, in writing, and give them a ready-made note for the freeholder.
  • Openreach says there's usually no charge to install to a building, and it needs no minimum number of residents.
  • In Wales, a landlord can't unreasonably refuse, and a month of silence counts as consent. Many social tenants have similar protection.
  • If the freeholder never replies, the network can use the 2021 silent landlord law. A written no stops that route.
  • Meanwhile, switch to a better deal on your current line, try 5G, or fix your Wi-Fi.

Alex's closing thought

Asking your landlord for something can feel awkward when you rent, but this is one of the easier asks. The work is small, the building install is usually free, and a faster connection is something your landlord can mention to every future tenant. Send a friendly note, make it easy for them to pass on, and keep everything in writing. Most of the time, that's all it takes.

Keep going: more help for renters

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You are welcome to quote and link to this article. Please credit BroadbandSwitch.uk and link to this page.

Martin-Smith, A. J. (2026, October 14). Renting a flat? How to get your landlord and freeholder to say yes to full fibre. BroadbandSwitch.uk. https://broadbandswitch.uk/insights/renting-a-flat-full-fibre-landlord-freeholder-permission/

In a sentence: A renter in a UK block of flats usually needs two permissions for full fibre: written consent from their landlord for the work inside the flat, and a wayleave signed by the freeholder or managing agent for the shared parts; Openreach says there is usually no charge to install to a building, and in Wales a landlord can't unreasonably refuse consent and a month of silence counts as consent.

Frequently asked questions

Do I need my landlord's permission to get full fibre in a rented flat?

Usually, yes, because it means new work inside the flat, such as fitting a small fibre box. Check your tenancy agreement, and note that CityFibre says it needs written permission from your landlord.

Do I also need the freeholder's permission?

In a block of flats, usually yes. Openreach says it needs permission from the freeholder or managing agent, called a wayleave, before it installs in a block. If your landlord owns the whole building, one yes covers both.

Can I sign the wayleave myself?

No. The wayleave covers the shared parts of the building, so the freeholder or managing agent signs it. You can help by giving the network their details.

Who should contact the freeholder, me or my landlord?

Ideally your landlord, as they usually know who owns the building and have a relationship with them. Openreach also lets residents pass on the owner's details through its online form.

Can my landlord refuse full fibre?

It depends where you rent. In Wales, a landlord can't unreasonably refuse consent. Council tenants with a secure tenancy in England, and social tenants in Scotland, have similar rules. Elsewhere, your tenancy agreement decides.

My landlord in Wales hasn't replied. What happens?

If your landlord doesn't give or refuse consent in writing within one month of your written request, the law treats them as having consented, without conditions. If they ask for information in the first 14 days, the month runs from when you send it.

I rent from a council or housing association. Is it different?

Often, yes. Your landlord may own the whole block, so one yes may cover both. Council tenants with a secure tenancy in England, and social tenants in Scotland, also have rules against unreasonable refusals.

What if the freeholder ignores the broadband company?

Tell the network. A 2021 law lets it send notices and, if the freeholder never replies, ask a tribunal (the sheriff court in Scotland) for access. Only the network can do this, and any written reply stops it.

Will full fibre cost me or my landlord anything?

Openreach says there is usually no charge to install full fibre to a building, although specialist work may cost extra. You pay for your own broadband, and some providers charge a set-up fee on your order.

Do I need permission just to switch broadband provider?

Switching on a line you already have isn't new building work, and your new provider does the switch. Check your tenancy, as some ask you to tell your landlord when you change supplier.

Will the new right to request gigabit help renters?

Indirectly. It's planned for leaseholders, and the government says a leaseholder who lets their flat could use it on their tenant's behalf. It isn't law yet, and the government intends to bring the Bill to Parliament before Christmas 2026.

What should I agree with my landlord in writing?

Where the box and router go, whether any drilling is needed and that marks are made good, that the equipment can stay when you leave, and who lets the engineer in.

References

  • CityFibre. (n.d.). I'm a tenant. Can I connect if I don't own my home? Retrieved 14 October 2026, from https://cityfibre.com/help-support/im-a-tenant-can-i-connect-if-i-dont-own-my-home
  • Communications Act 2003, c. 21, schedule 3A (Electronic Communications Code), paragraphs 27A, 27B, 27I and 108. https://www.legislation.gov.uk/ukpga/2003/21/schedule/3A
  • Department for Science, Innovation and Technology. (2025, December 15). Legislative proposals to address broadband rollout in leasehold flats [Consultation document, updated 18 December 2025]. GOV.UK. Retrieved 14 October 2026, from https://www.gov.uk/government/consultations/legislative-proposals-to-address-broadband-rollout-in-leasehold-flats/legislative-proposals-to-address-broadband-rollout-in-leasehold-flats
  • G.Network. (n.d.). Can I get fibre broadband? Retrieved 14 October 2026, from https://www.g.network/features/can-i-get-fibre-broadband
  • Housing Act 1985, c. 68, section 97. https://www.legislation.gov.uk/ukpga/1985/68/section/97
  • Housing (Scotland) Act 2001, asp 10, section 28 and schedule 5. https://www.legislation.gov.uk/asp/2001/10/section/28
  • Hyperoptic. (n.d.). Installation overview. Retrieved 14 October 2026, from https://www.hyperoptic.com/support/new-customers/installation-overview
  • Leasehold Advisory Service. (2026, October 7). Leasehold reform Bill expected before Christmas. Retrieved 13 October 2026, from https://www.lease-advice.org/news/leasehold-reform-bill-expected-before-christmas/
  • Ministry of Housing, Communities and Local Government. (2026, May 13). Flat owners gain new right to request faster broadband as leasehold shake-up moves another step closer [Blog post]. MHCLG in the Media. Retrieved 13 October 2026, from https://mhclgmedia.blog.gov.uk/2026/05/13/flat-owners-gain-new-right-to-request-faster-broadband-as-leasehold-shake-up-moves-another-step-closer-%E2%9C%A8/
  • Ofcom. (2024). Simpler broadband switching is here. Retrieved 13 October 2026, from https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here
  • Openreach. (n.d.). Full Fibre broadband to your apartment: FAQs for residents, landlords, freeholders and managing agents. Retrieved 14 October 2026, from https://www.openreach.com/fibre-broadband/fibre-for-home/ultrafast-full-fibre-broadband-to-your-apartment
  • Openreach. (2025, April 29). London flats could miss out on Full Fibre broadband [News release]. Retrieved 14 October 2026, from https://www.openreach.com/news/london-flats-full-fibre-broadband/
  • Renters' Rights Act 2025, c. 26. https://www.legislation.gov.uk/ukpga/2025/26/enacted
  • Renters' Rights Act 2025 (Commencement No. 2 and Transitional and Saving Provisions) Regulations 2026, SI 2026/421, regulation 2. https://www.legislation.gov.uk/uksi/2026/421/regulation/2
  • Renting Homes (Supplementary Provisions) (Wales) Regulations 2022, SI 2022/23 (W. 11), regulations 6 and 29. https://www.legislation.gov.uk/wsi/2022/23/made
  • Renting Homes (Wales) Act 2016, anaw 1, section 84. https://www.legislation.gov.uk/anaw/2016/1/section/84
  • Scottish Government. (2026, October 6). Private residential tenancy: Model agreement [Section 3, clauses 28 and 29]. Retrieved 14 October 2026, from https://www.gov.scot/publications/private-residential-tenancy-model-agreement/pages/section-3-model-prt-agreement/

Written by Dr Alex J. Martin-Smith, Founder of BroadbandSwitch.uk (LinkedIn). Reviewed by Adrian James, Broadband Editor. Published 14 October 2026. We read the legislation and every network and government page quoted here on 14 October 2026. This is general information, not legal advice. For help with your tenancy, Shelter, Shelter Cymru, Shelter Scotland, Citizens Advice and Housing Rights give free advice. Corrections are logged publicly.

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