Renting a flat and full fibre, October 2026 Two friendly yeses, and the fibre van can come in 2 yeses Your landlord's for inside your flat, and the freeholder's for the shared parts Openreach; CityFibre Usually £0 Openreach says there's usually no charge to install full fibre to a building Openreach 1 month In Wales, if your landlord doesn't answer a written request in time, it counts as consent Renting Homes (Wales) Act 2016 600,000 London flats Openreach says could miss out while it waits for wayleaves Openreach, April 2025 Renting a flat and want full fibre? You'll usually need two yeses. Your landlord agrees to the work inside your flat, and the building's owner, the freeholder or a managing agent, signs a wayleave so the network can run cables through the shared parts. The good news is that both are usually easy yeses. Openreach says there's usually no charge to install full fibre to a building, and it needs no minimum number of interested residents. The best way in is a friendly written request to your landlord, with a ready-made note they can forward to the freeholder. We've written both for you below. Key facts, checked 14 October 2026 Who this is for: Anyone renting a flat in the UK who wants full fibre, whether from a private landlord, a council or a housing association, plus landlords who let flats and letting agents who want to help. Direct answer: Because two different people control two different parts of the building. Your landlord agrees to the work inside your flat, and the freeholder or managing agent signs a wayleave for the shared parts the cable runs through. Two yeses: who agrees to what 🏢 Your block of flats YES 1: THE SHARED PARTS Freeholder or managing agent YES 2: INSIDE YOUR FLAT Your landlord Openreach puts it simply: "We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation." CityFibre says renters can connect, "but we will need written permission from your landlord." In a house you rent, it's usually just your landlord. In a block of flats, the building's owner has a say too, because the network needs to work in the communal areas. Direct answer: Your landlord is the person or company you pay rent to. The freeholder owns the building and its shared parts, and often has a managing agent to run it. Sometimes the landlord and the freeholder are the same. Who's who in your building? Your landlord The person or company you pay rent to. In a block, they often own your flat on a long lease, but not the building. The freeholder Owns the building and its shared parts. Signs the wayleave, or has a managing agent do it. The managing agent Runs the building for the freeholder. Often the easiest first contact. Your landlord should know who it is. Sometimes one and the same If your landlord owns the whole building, or you rent from a council or housing association that owns the block, one yes may cover both. Direct answer: Your landlord is agreeing to a small amount of work inside the flat, usually a fibre box on a wall and a router. The freeholder is agreeing to a wayleave, which Openreach calls "the contractual permission for access" to the communal areas. Inside the flat, Hyperoptic says whether the engineer needs to drill "depends on your property's existing infrastructure", and that the engineer will usually discuss where the router goes with you. For the building, Openreach says it needs access to the communal areas, inside and out, and for buildings from before 2000 it asks whether there's an asbestos register. None of this changes your existing service: Openreach says "you won't lose any existing services from other providers". Direct answer: Check which networks reach your building, then ask your landlord in writing. Your landlord can then contact the freeholder or managing agent, or give you their details to pass to the network. The order that works best: five steps Check what reaches your building Use a postcode checker for your exact flat, and see which full fibre networks reach the block. Ask your landlord in writing Send a short, friendly request. Our template is below, with a note your landlord can forward. Pass on the building owner's details Your landlord contacts the freeholder or managing agent, or gives you their details for the network. The network surveys and sends a wayleave It checks the building and emails the owner its wayleave to sign. Install day The engineer connects your flat. Then you choose the deal that suits you. Check what's available at your flat See which networks reach your postcode and compare every deal we can find, so you know exactly what to ask your landlord for. Prefer to talk it through? Call 0330 122 1223 Direct answer: Keep it short, friendly and in writing. Explain what the work involves, offer to agree the details, and make it easy for your landlord to pass the request on to the freeholder. Dear [landlord or letting agent], [Flat address]: request to install full fibre broadband I'd like to upgrade the broadband in the flat to full fibre, which [network] can now provide to our building. Please could you give your written consent for the work inside the flat? It normally means the engineer fitting a small fibre box on a wall and connecting a router. I'll arrange and pay for my own broadband. Because the flat is in a block, the network also needs a wayleave from the freeholder or managing agent for the shared parts. Openreach says there is usually no charge to install full fibre to a building. Could you pass this request on to them, or let me have their details so the network can contact them? I'm happy to agree in writing where the box goes, that any marks are made good, and that the equipment can stay in the flat when I leave. Openreach also says full fibre can make a property more attractive to future tenants. Thank you for considering this. I look forward to hearing from you. Best wishes, [name, phone and email] Before install day: five things to agree in writing Direct answer: Usually through the network. Once it has the owner's details, the network surveys the building and sends its wayleave to the freeholder or managing agent to sign. A short note from your landlord helps it along. Dear [freeholder or managing agent], [Building name and address]: full fibre wayleave for Flat [number] I own Flat [number] and let it to a tenant who would like full fibre broadband. I consent to the work inside my flat. [Network] needs a wayleave from the building owner before it can install in the shared parts. Openreach describes a wayleave as "the contractual permission for access", says there's no minimum number of residents who need to be interested, and says there is usually no charge to install full fibre to a building. Please could you contact [network] at [contact details], or let me know who I should speak to? If you have any questions, for example about access or the building's asbestos register, I'd be happy to pass them on. Kind regards, [landlord name, phone and email] Openreach says that once the wayleave is signed, it surveys the building and agrees a build programme with the owner, and that timings vary with the building. It also says you don't need everyone in the block to connect, "just the residents who choose to". Our guide to what a wayleave asks the freeholder to sign explains the document itself. Direct answer: It depends where you rent and what your tenancy says. In Wales, a landlord can't unreasonably refuse consent, and silence for a month counts as a yes. Many social tenants in England and Scotland have similar protection. Renting in Wales? The one-month consent clock If you rent privately in England, Scotland or Northern Ireland, your tenancy agreement is the place to start. A landlord who says no will often say yes once their worries are answered, so ask for their reasons in writing and offer to solve them. Our guide to landlord and tenant broadband rights in each nation goes into the law in more detail, and our guide to tenant rights to full fibre covers what renters can and can't insist on. Direct answer: If the freeholder never replies, tell the network: a 2021 law lets it send notices and then ask a tribunal for access. If the freeholder says no in writing, ask why, try another network and get free advice. The "silent landlord" law and renters: three things to know Your request can start it In England and Wales, the law says a lease includes any tenancy, so a renter asking a network for a service can be the trigger. Only the network can use it The network sends the notices and decides whether to go to a tribunal (the sheriff court in Scotland). You can't apply yourself. It only helps with silence Any written reply from the freeholder, even a no or a simple acknowledgement, stops this route. Yes, no, or silence? What to do next Landlord says yes Landlord says no Freeholder stays silent Freeholder says no The 2021 law, known as TILPA, starts with a request from someone living in the flat, so your request to a network matters. In England and Wales, the law's definition of a lease includes "any tenancy (including a sub-tenancy)". The network then sends the notices, and only the network can apply. It's the same route we explain step by step in our guide for flat owners, your right to request gigabit broadband. Direct answer: Not directly. The government plans a right for leaseholders to request gigabit broadband, and says a leaseholder who lets their flat could use it on their tenant's behalf. It isn't law yet. Where the law stands for renters, as at 14 October 2026 In April 2025, Openreach called for the Renters' Rights Bill to give tenants a right to request full fibre. The Renters' Rights Act 2025, as passed, doesn't mention broadband. The government's December 2025 consultation asked whether renters in flats need help too, and said it doesn't propose to include social housing in the leaseholder right. The Leasehold Advisory Service (LEASE) said on 7 October 2026 that the government intends to bring the Bill to Parliament before Christmas. Our flat owners guide explains how the proposed right would work. Direct answer: Usually not to install in the building. Openreach says there is usually no charge to install full fibre to a building, although specialist or non-standard work may cost extra. You pay for your own broadband. The government's consultation says networks "do not typically charge for the deployment of infrastructure to blocks of flats". Your own order is separate: Hyperoptic, for example, says "Installation charges may apply depending on your order and selected package", and confirms any charges before you order. Check the set-up fee when you compare deals. Direct answer: The big ones: switching on your current line isn't new building work, your landlord can't sign for the building unless they own it, and only the network can use the silent landlord law. Myth or fact? Seven things renters get told Direct answer: Make the most of what you have. Switch to a better deal on your current line, try 5G home broadband if the signal's good where you live, and get your Wi-Fi working properly. While you wait: four ways to get better broadband now Switch on your current line Try 5G home broadband Fix your Wi-Fi Know what speed you need Switching on a line you already have needs no building work, and under One Touch Switch your new provider arranges it. Our guide to switching broadband in a rented home explains how, and our 4G and 5G stopgap guide and 5G home broadband deals show the options if mobile signal is strong. Our free RouterMap tool finds the best spot for your router, RightSpeed works out the speed your home needs, and UKSpeedTest checks what you're getting now. Free and independent. Deals listed by price, lowest first. Full fibre or not, you could be paying less See what's available on your current line today, with no building work needed. Prefer to talk it through? Call 0330 122 1223 In summary Alex's closing thought Asking your landlord for something can feel awkward when you rent, but this is one of the easier asks. The work is small, the building install is usually free, and a faster connection is something your landlord can mention to every future tenant. Send a friendly note, make it easy for them to pass on, and keep everything in writing. Most of the time, that's all it takes. Renting and your rights Flats and wayleaves Share it with your flatmates, your neighbours or your landlord. You are welcome to quote and link to this article. Please credit BroadbandSwitch.uk and link to this page. In a sentence: A renter in a UK block of flats usually needs two permissions for full fibre: written consent from their landlord for the work inside the flat, and a wayleave signed by the freeholder or managing agent for the shared parts; Openreach says there is usually no charge to install to a building, and in Wales a landlord can't unreasonably refuse consent and a month of silence counts as consent. Usually, yes, because it means new work inside the flat, such as fitting a small fibre box. Check your tenancy agreement, and note that CityFibre says it needs written permission from your landlord. In a block of flats, usually yes. Openreach says it needs permission from the freeholder or managing agent, called a wayleave, before it installs in a block. If your landlord owns the whole building, one yes covers both. No. The wayleave covers the shared parts of the building, so the freeholder or managing agent signs it. You can help by giving the network their details. Ideally your landlord, as they usually know who owns the building and have a relationship with them. Openreach also lets residents pass on the owner's details through its online form. It depends where you rent. In Wales, a landlord can't unreasonably refuse consent. Council tenants with a secure tenancy in England, and social tenants in Scotland, have similar rules. Elsewhere, your tenancy agreement decides. If your landlord doesn't give or refuse consent in writing within one month of your written request, the law treats them as having consented, without conditions. If they ask for information in the first 14 days, the month runs from when you send it. Often, yes. Your landlord may own the whole block, so one yes may cover both. Council tenants with a secure tenancy in England, and social tenants in Scotland, also have rules against unreasonable refusals. Tell the network. A 2021 law lets it send notices and, if the freeholder never replies, ask a tribunal (the sheriff court in Scotland) for access. Only the network can do this, and any written reply stops it. Openreach says there is usually no charge to install full fibre to a building, although specialist work may cost extra. You pay for your own broadband, and some providers charge a set-up fee on your order. Switching on a line you already have isn't new building work, and your new provider does the switch. Check your tenancy, as some ask you to tell your landlord when you change supplier. Indirectly. It's planned for leaseholders, and the government says a leaseholder who lets their flat could use it on their tenant's behalf. It isn't law yet, and the government intends to bring the Bill to Parliament before Christmas 2026. Where the box and router go, whether any drilling is needed and that marks are made good, that the equipment can stay when you leave, and who lets the engineer in. Written by Dr Alex J. Martin-Smith, Founder of BroadbandSwitch.uk (LinkedIn). Reviewed by Adrian James, Broadband Editor. Published 14 October 2026. We read the legislation and every network and government page quoted here on 14 October 2026. This is general information, not legal advice. For help with your tenancy, Shelter, Shelter Cymru, Shelter Scotland, Citizens Advice and Housing Rights give free advice. Corrections are logged publicly.Renting a flat? How to get your landlord and freeholder to say yes to full fibre
Why does a rented flat need two yeses for full fibre?
Who is my landlord, and who is the freeholder?
What is each of them being asked to agree to?
Who Where What they're agreeing to How they say yes Cost to them Your landlord Inside your flat Work to fit the fibre box and connect your router, and access for the engineer Written consent, usually a short email or letter Usually nothing, as you pay for your own broadband Freeholder or managing agent The shared parts of the building Cables and equipment in communal areas, inside and out, and access for the network's engineers A wayleave: "the contractual permission for access" (Openreach) Openreach says there's usually no charge to install to a building In what order should I ask?
How do I ask my landlord?
How does the freeholder's yes happen?
Network What it says How you start Openreach "We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation." Fill in its online form with their contact details, "and we'll take it from there" CityFibre "Yes, you can connect if you do not own your own home, but we will need written permission from your landlord." Add your landlord's details on CityFibre's website so it can start the process G.Network Like any business installing cabling, it says "we need permission from the freeholder, landlord and/or managing agent." It asks for your landlord's details and says it will "manage this process directly with them" Hyperoptic Some properties need "Landlord permission" and "Wayleave agreements". It says it will let you know if any extra steps are needed Can my landlord say no?
Where you rent The rule Source or next step England: private renting or housing association Check your tenancy agreement. Many ask for the landlord's written consent before alterations. Ask politely, in writing. Our guide to tenant rights by nation has the detail. England: council tenant with a secure tenancy You need written consent for improvements, and the law says it "shall not be unreasonably withheld". Housing Act 1985, section 97. It doesn't cover flexible tenancies. Wales: any occupation contract Where your contract needs consent, the landlord may not "unreasonably refuse consent". No answer within one month counts as consent. Renting Homes (Wales) Act 2016, section 84. Your request must be in writing. Scotland: private residential tenancy The Scottish Government's model tenancy says you need the landlord's "prior written consent" for any alteration. Ask in writing. Shelter Scotland gives free advice. Scotland: council or housing association Consent "must not be unreasonably withheld". The landlord must answer within one month, or consent is taken as given. Housing (Scotland) Act 2001, section 28 and schedule 5. Northern Ireland Check your tenancy agreement. Housing Rights gives free advice. What if the freeholder ignores it or says no?
Is a new law coming for renters?
Will it cost me or my landlord anything?
What do renters get wrong about full fibre?
What can I do while I wait?
Keep going: more help for renters
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Martin-Smith, A. J. (2026, October 14). Renting a flat? How to get your landlord and freeholder to say yes to full fibre. BroadbandSwitch.uk. https://broadbandswitch.uk/insights/renting-a-flat-full-fibre-landlord-freeholder-permission/ Frequently asked questions
Do I need my landlord's permission to get full fibre in a rented flat?
Do I also need the freeholder's permission?
Can I sign the wayleave myself?
Who should contact the freeholder, me or my landlord?
Can my landlord refuse full fibre?
My landlord in Wales hasn't replied. What happens?
I rent from a council or housing association. Is it different?
What if the freeholder ignores the broadband company?
Will full fibre cost me or my landlord anything?
Do I need permission just to switch broadband provider?
Will the new right to request gigabit help renters?
What should I agree with my landlord in writing?
References
Rented flat? Get your landlord and freeholder OK for fibre
Written by Alex Martin-Smith (LinkedIn) • Reviewed by Adrian James (LinkedIn)
Last reviewed: 14 October 2026
Quick summary: Renting a flat and want full fibre? You usually need two yeses, your landlord's and the freeholder's. How to ask, and what to do if they say no.

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Copy this: a friendly request to your landlord
Forward this: a note your landlord can send the freeholder
Day 1
You send your landlord a written request for consent.
Within 14 days
Your landlord can ask you for information they reasonably need. After 14 days, they can't ask.
One month
The landlord must give or refuse consent in writing within one month of your request, or of you sending the information they asked for.
No answer?
If they don't reply in time, the law treats them as having consented, without conditions.
26 Dec 2022
The "silent landlord" law (TILPA) starts in England and Wales, and on 1 July 2023 in Scotland.
29 Apr 2025
Openreach calls for the Renters' Rights Bill to give tenants a right to request full fibre.
27 Oct 2025
The Renters' Rights Act 2025 becomes law. It doesn't mention broadband.
15 Dec 2025
The government consults on a leaseholder right to request gigabit, and asks whether renters in flats need help too.
1 May 2026
The main Renters' Rights Act changes start for private renters in England.
13 May 2026
The King's Speech confirms the leaseholder right will go into the Commonhold and Leasehold Reform Bill.
Before Christmas
The government intends to bring that Bill to Parliament. It must pass before it becomes law.
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