Altnet Verified ISPA member

Lightspeed Broadband

Lightspeed Broadband is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in East of England.

Not yet verified on Trustpilot We add a score once we have confirmed a live Trustpilot profile and a rating on file.

About Lightspeed Broadband

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Lightspeed Broadband is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses in East of England.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Lightspeed Broadband is a Peterborough-headquartered alternative network operator delivering own-built full-fibre (FTTP) gigabit broadband to homes and businesses across the East of England, including parts of Lincolnshire, Cambridgeshire, Northamptonshire and Rutland. Registered as Lightspeed Broadband Limited (Companies House 12487672, incorporated 27 February 2020) at Office 2b, Westpoint, Lynch Wood, Peterborough PE2 6FZ and led by directors Bradley Scott Berger, Courtney Michelle Conrad, Liam Hickey, Jeffery William Konnesky and Brett Edward Shepherd with parent Macquarie Capital, the company is classified under SIC 61100 (Wired telecommunications activities) and is backed by Australian infrastructure investor Macquarie. Lightspeed Broadband is an ISPA member and subscribes to the Communications Ombudsman Alternative Dispute Resolution scheme for customer complaints. Trustpilot records 1.3 out of 5 from 2,000+ reviews (as of April 2026), reflecting significant recent customer service challenges that prospective customers should factor into their decision. Contact is 0330 236 6090 or hello@lightspeedbroadband.co.uk, with primary website lightspeedbroadband.co.uk. Note the website was reporting an SSL error at last check; confirm current availability directly.

Key details

Year founded2020
ISPA member Listed member View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyMacquarie Capital
Legal name Lightspeed Broadband Limited Companies House 12487672 →

Directors

Bradley Scott Berger, Courtney Michelle Conrad, Liam Hickey, Jeffery William Konnesky, Brett Edward Shepherd

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.lightspeedbroadband.co.uk to check availability directly.

What stands out

  • Full fibre network
  • Business-grade service
  • Independent UK altnet
  • ISPA member

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP (own network) Full fibre to your door. Fastest and most reliable.

Coverage

East of England

Lightspeed Broadband is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Lightspeed Broadband sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Lightspeed Broadband must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Industry code
Operates under the ISPA Code of Practice.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Lightspeed Broadband. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Lightspeed Broadband's Companies House registration?
Companies House lists Lightspeed Broadband Limited under company number 12487672. Open the official record using the Companies House link on this page.
What coverage note is on file for Lightspeed Broadband?
Our dataset records: East of England
Is Lightspeed Broadband in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Lightspeed Broadband as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Lightspeed Broadband?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Lightspeed Broadband?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?
Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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