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Independent full fibre provider selling over Openreach, CityFibre, Freedom Fibre and OFNL, with real people on the phone and WhatsApp.
About Home Unity
Frustration with long waits on hold, the company says, is what led to Home Unity. The whole pitch is service, with staff who answer the phone, reply on WhatsApp and email, and call back when they say they will.
The company sells full fibre to the home over Openreach, CityFibre and Freedom Fibre, plus OFNL, a network found on many new-build estates. Which of these reaches you depends on your address, so a postcode check comes first.
Home Unity Ltd was incorporated in February 2023 and is registered in Ruislip, London. It says it is not chasing size or the lowest price, and would rather be good at looking after the people who use it.
Checked 2 November 2026 against Companies House, homeunity.co.uk and TrustpilotWhat Home Unity customers say
Trustpilot's score on the day we read it, next to the averages across this directory.
Read from Trustpilot on 2 November 2026. Averages are across providers in this directory with a Trustpilot profile. See Home Unity on Trustpilot
Home Unity at a glance
- Type
- Independent ISP, for homes
- Status
- Active
- Technology
- Full fibre
- Network
- Openreach, CityFibre, Freedom Fibre and OFNL
- Where it sells
- UK-wide
- Headquarters
- Ruislip
- Ownership
- Independent
- Company
- HOME UNITY LTD, 14685025, active, incorporated 23 February 2023
- Complaints scheme
- CISAS
- One Touch Switch
- Yes (Ofcom-mandated compliance)
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Home Unity questions
Who owns Home Unity?
Home Unity is independently owned and has been trading since 2021.
What network does Home Unity use?
Home Unity sells broadband over Openreach, CityFibre, Freedom Fibre and OFNL. Which one reaches your home depends on your address, and our postcode check shows what you can get.
Where is Home Unity available?
Home Unity sells broadband across the UK. Coverage changes street by street, so check your postcode for the deals available at your address.
What is Home Unity's Trustpilot score?
Home Unity scored 4.8 out of 5 on Trustpilot from 303 reviews when we read it on 2 November 2026. Scores change daily, so the live figure may differ slightly.
Can I switch to Home Unity without calling my current provider?
Yes. Home Unity takes part in One Touch Switch, so it arranges the move and your old service stops when the new one starts.
How do I complain about Home Unity?
Complain to Home Unity first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to CISAS, the independent complaints scheme Home Unity belongs to.
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