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Full fibre network builder for underserved towns, selling wholesale to ISPs, with Zzoomm as its sister retail brand for homes.
About FullFibre
Formerly listed as Full Fibre (FullFibre/Zzoomm), the business now keeps its two names apart. FullFibre is the wholesale-only network company, and Zzoomm is its retail brand for households. FullFibre says it connects more than 130 towns, picking places once labelled unviable and putting poorly served areas first.
Because the network company sells only wholesale, homes and businesses buy its full fibre through ISP partners, Zzoomm among them. It also runs Fibre Heroes, a campaign that explains full fibre to local people and gathers interest for those partners.
Both of its Project Gigabit contracts, the government-funded rollouts for the Derbyshire Peak District and for West Herefordshire with the Forest of Dean, were ended in 2026 and moved to Openreach. If you live in those areas and were waiting for FullFibre, look at Openreach's plans instead. The company is registered as Full Fibre Limited and was incorporated in November 2017.
Checked 2 November 2026 against fullfibre.co and TrustpilotWhat FullFibre customers say
Trustpilot's score on the day we read it, next to the averages across this directory.
Read from Trustpilot on 2 November 2026. Averages are across providers in this directory with a Trustpilot profile. See FullFibre on Trustpilot
FullFibre at a glance
- Type
- Wholesale network, for other providers
- Also known as
- Full Fibre (FullFibre/Zzoomm)
- Status
- Active
- Technology
- Full fibre
- Network
- Its own full fibre network
- Where it sells
- Selected towns across the UK
- Headquarters
- London
- Ownership
- Basalt Infrastructure Partners
- Company
- FULL FIBRE LIMITED, 11090610, active, incorporated 30 November 2017
- Complaints scheme
- Communications Ombudsman
- One Touch Switch
- Yes (Ofcom-mandated compliance)
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FullFibre questions
Who owns FullFibre?
FullFibre is part of Basalt Infrastructure Partners.
Can I buy broadband from FullFibre?
Not directly. FullFibre sells its network to other providers, and you buy from one of them. Enter your postcode to see the providers in our comparison that serve your address.
What is FullFibre's Trustpilot score?
FullFibre scored 1.7 out of 5 on Trustpilot from 21 reviews when we read it on 2 November 2026. Scores change daily, so the live figure may differ slightly.
How do I complain about FullFibre?
Complain to FullFibre first. If it is not sorted within eight weeks, or you get a deadlock letter, you can take it free to the Communications Ombudsman, the independent complaints scheme FullFibre belongs to.
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