Altnet Verified

Full Fibre (FullFibre/Zzoomm)

FullFibre is a UK altnet specialising in delivering gigabit full fibre broadband to market towns, merged with Zzoomm in 2025.

★★★★☆ 4.4 / 5
1,500+ reviews on Trustpilot Last verified: 17/04/2026
View on Trustpilot →

About Full Fibre (FullFibre/Zzoomm)

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Full Fibre (FullFibre/Zzoomm) is a UK alternative network (altnet) provider, founded in 2018 (part of Basalt Infrastructure Partners). Full Fibre (FullFibre/Zzoomm) delivers full fibre (FTTP) broadband across Midlands, South East, Wales, Gloucestershire., Fair Fibre Mark signatory. Rated 4.4 on Trustpilot from 1,500+ reviews. As part of the UK's alternative network movement, it offers consumers more choice beyond the traditional Openreach network.

Key details

Year founded2018
ADR schemeCommunications Ombudsman
Parent companyBasalt Infrastructure Partners
Legal name FULL FIBRE LIMITED Companies House 11090610 →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.fullfibre.co to check availability directly.

What stands out

  • Multi-town altnet
  • 500,000+ premises target
  • Symmetric speeds
  • Multi-year growth track record

Recognition

  • Fast Track 100
  • growth awards

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.

Coverage

UK - Midlands, South East, Wales, Gloucestershire

Full Fibre (FullFibre/Zzoomm) is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Full Fibre (FullFibre/Zzoomm) sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Full Fibre (FullFibre/Zzoomm) must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Full Fibre (FullFibre/Zzoomm). If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Full Fibre (FullFibre/Zzoomm)'s Companies House registration?
Companies House lists FULL FIBRE LIMITED under company number 11090610. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Full Fibre (FullFibre/Zzoomm)?
Our directory captured Trustpilot as 4.4 out of 5 with 1500 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Full Fibre (FullFibre/Zzoomm)?
Our dataset records: UK - Midlands, South East, Wales, Gloucestershire
Is Full Fibre (FullFibre/Zzoomm) in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Full Fibre (FullFibre/Zzoomm) as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Full Fibre (FullFibre/Zzoomm)?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Full Fibre (FullFibre/Zzoomm)?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.