Altnet Verified

FACTCO

FACTCO is a UK alternative network provider delivering full fibre broadband to UK.

★★★★★ 4.5 / 5
300+ reviews on Trustpilot Last verified: 2026-04-17
View on Trustpilot →

About FACTCO

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

FACTCO is a UK alternative network (altnet) operator. The company delivers full fibre (FTTP), fixed wireless services across UK. Headquartered in UK with a team in the 1-10 employee range. FACTCO is NCSC Cyber Essentials certified. It holds a 4.5 rating on Trustpilot. As part of the UK altnet movement, it offers consumers a genuine alternative to the traditional Openreach-based market.

Key details

ADR schemeCommunications Ombudsman
Parent companyIndependent
Legal name FACTCO (Fibre And Connection Technology Company) Companies House 09388180 →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit factco.net to check availability directly.

What stands out

  • Full fibre (FTTP) gigabit broadband
  • Fixed wireless access for rural coverage
  • Rural broadband specialist

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • Fixed wireless

Coverage

UK

FACTCO is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where FACTCO sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that FACTCO must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for FACTCO. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify FACTCO's Companies House registration?
Companies House lists FACTCO (Fibre And Connection Technology Company) under company number 09388180. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for FACTCO?
Our directory captured Trustpilot as 4.5 out of 5 with 300 reviews. Snapshot date in our directory: 2026-04-17. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for FACTCO?
Our dataset records: UK
Is FACTCO in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag FACTCO as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for FACTCO?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for FACTCO?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.