About Community Fibre
This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.
Community Fibre is London's full fibre broadband champion, connecting over 400,000 customers across all 33 London boroughs with symmetric speeds up to 3Gbps on its dense XGS-PON network. Named Which? Greatest Value Broadband Provider 2025, with over 32,000 5-star Trustpilot reviews and six-time winner of UK's Best Consumer ISP award. Community Fibre provides free 1Gbps connections to community spaces and offers free digital skills training to bridge London's digital divide.
Key details
Year founded2010
ISPA member
Listed member
View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyWarburg Pincus + Mubadala + DTCP (PE-backed)
Legal name
Community Fibre Limited
Companies House 07413288 →
Check availability in your area
What stands out
- Which? Greatest Value Provider 2025
- London-wide coverage (33 boroughs)
- Up to 3Gbps symmetric
- 100% full fibre network
- Award-winning 6 years running
Recognition
- Uswitch Broadband Provider of the Year 2024
- Trustpilot 4.8 rating
- UK AllStar Company
Technologies on file
These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.
- FTTP Full fibre to your door. Fastest and most reliable.
- Full Fibre Full fibre (FTTP). Fastest and most reliable.
- XGS-PON
- Symmetric Gigabit
- up to 10Gbps
Coverage
UK - All 33 London boroughs
Check what Community Fibre deals are available at your postcode through our comparison tool.
If something goes wrong
Here is where Community Fibre sits within the UK consumer protection framework.
- Regulator
- Ofcom. Sets the General Conditions that Community Fibre must follow.
- Complaints
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Switching
- Complies with One Touch Switch. Your new provider handles the switch.
- Industry code
- Operates under the ISPA Code of Practice.
- Security
- Cyber Essentials: Yes (NCSC Cyber Essentials certified)
Questions and answers
Straight answers from our directory fields for Community Fibre. If you need live pricing or availability, use the postcode tool or the provider link above.
- Where can I verify Community Fibre's Companies House registration?
- Companies House lists Community Fibre Limited under company number 07413288. Open the official record using the Companies House link on this page.
- What Trustpilot figures does this directory show for Community Fibre?
- Our directory captured Trustpilot as 4.0 out of 5 with 85827 reviews. Snapshot date in our directory: 2026-04-19. Trustpilot updates live; use the Trustpilot link on this page for the current score.
- What coverage note is on file for Community Fibre?
- Our dataset records: UK - All 33 London boroughs
- Is Community Fibre in the BroadbandSwitch postcode comparison tool?
- Yes. Our comparison tool can return deals from this provider where available at your postcode.
- What does verification status mean on this profile?
- This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
- Does this directory flag Community Fibre as Ofcom-registered?
- Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
- Which dispute resolution scheme does this directory list for Community Fibre?
- Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
- Does this directory record One Touch Switch for Community Fibre?
- Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
- Does this directory record ISPA Code of Practice adherence?
- Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
- What is the BroadbandSwitch verification score?
- It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.