Altnet Verified ISPA member

Connect Fibre

Connect Fibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses across East Midlands + expanding.

★★★★★ 4.8 / 5
2243 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Connect Fibre

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Connect Fibre is an alternative network (altnet) operator delivering full fibre broadband to homes and businesses across East Midlands + expanding.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Connect Fibre is a UK alternative network (altnet) full-fibre broadband provider delivering Hyperfast FTTP connections up to 2Gbps via Wi-Fi 7 routers (with optional Connect Mesh) to homes and businesses across towns and villages in the East Midlands, East of England and expanding regions (Derbyshire, Nottinghamshire, Staffordshire, Essex, South Yorkshire, Sheffield and beyond). Trading as Connect Fibre and underpinned by Fibre Assets Limited (Companies House 11156085, incorporated 17 January 2018) at Sundial House, 114 Kensington High Street, London W8 4NP with directors Stephen Charles Liddell, Jacob Spencer Gurholt Mills, Stefan Roland Stanislawski and Amit Rishi Jaysukh Thakrar, the company is backed by multi-million pound investment from Foresight Group and has been awarded a £16.5m Project Gigabit contract to cover villages in North East Staffordshire and Derbyshire from 2025. Connect Fibre is ISPA-accredited, CISAS-registered for dispute resolution, offers a no mid-contract price rises promise, no loyalty tax for existing customers, free installation, a social broadband package from £20/mo for eligible customers and an optional TV service with 230+ channels. Trustpilot 4.8 out of 5 from 2,196+ reviews as of April 2026.

Key details

Year founded2018
ISPA member Listed member View ISPA members directory →
ADR schemeCISAS
Parent companyFibre Assets Ltd
Legal name Fibre Assets Limited Companies House 11156085 →

Directors

Stephen Charles Liddell, Jacob Spencer Gurholt Mills, Stefan Roland Stanislawski, Amit Rishi Jaysukh Thakrar

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.connectfibre.co.uk to check availability directly.

What stands out

  • Full fibre network
  • Business-grade service
  • Independent UK altnet
  • ISPA member

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP (own + partner) Full fibre to your door. Fastest and most reliable.

Coverage

East Midlands + expanding

Connect Fibre is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Connect Fibre sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Connect Fibre must follow.
Complaints
CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Industry code
Operates under the ISPA Code of Practice.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Connect Fibre. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Connect Fibre's Companies House registration?
Companies House lists Fibre Assets Limited under company number 11156085. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Connect Fibre?
Our directory captured Trustpilot as 4.8 out of 5 with 2243 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Connect Fibre?
Our dataset records: East Midlands + expanding
Is Connect Fibre in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Connect Fibre as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Connect Fibre?
CISAS. CISAS is a free, Ofcom-approved dispute resolution scheme. If your complaint is not resolved within eight weeks, you can escalate to CISAS for an independent decision.
Does this directory record One Touch Switch for Connect Fibre?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?
Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to editor@broadbandswitch.uk using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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