Comparison Partly verified

Confused.com

Confused.com is a top-5 UK comparison site, owned by Inspop.com Group, offering broadband, insurance, mortgages, and financial products comparison since 2002.

★★★★☆ 4.2 / 5
10615 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →

About Confused.com

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Confused.com is a top-5 UK comparison site, owned by Inspop.com Group, offering broadband, insurance, mortgages, and financial products comparison since 2002.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Confused.com is one of the UK's largest and longest-established consumer comparison platforms, helping consumers compare and switch across broadband, insurance (car, home, life, travel, pet), mortgages, loans, credit cards, energy and wider financial and utility products, trading since 2002 and best known for its long-running Brian the Robot advertising campaigns. Registered as Inspop.com Limited (Companies House 03857130, incorporated 11 October 1999) at Greyfriars House, Greyfriars Road, Cardiff CF10 3AL and led by directors Deborah Helen Chandler and Stephen Dukes with parent Admiral Group plc (LON: ADM, the FTSE 100-listed Cardiff-headquartered insurance group), the company is classified under SIC 62090. Confused.com's broadband comparison section is powered by Decision Technologies (the MONY Group subsidiary operating broadbandchoices.co.uk), reflecting the shared technology infrastructure across much of the UK comparison market. Confused.com has received multiple Moneyfacts awards and Trustpilot records 4.7 out of 5 from 150,000+ reviews (as of April 2026), among the highest-rated major UK comparison sites at significant scale. Contact 0333 000 0055 or info@confused.com, with primary website confused.com.

Key details

Year founded2002
Parent companyAdmiral Group plc
Legal name Inspop.com Limited Companies House 3857130 →

Directors

Deborah Helen Chandler, Stephen Dukes

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.confused.com to check availability directly.

What stands out

  • UK's oldest comparison site
  • Admiral Group family
  • Transparent pricing
  • Multi-product
  • Quidco cashback sister brand

Recognition

  • Moneyfacts awards

Coverage

National

Confused.com is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Confused.com sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Confused.com must follow.

Questions and answers

Straight answers from our directory fields for Confused.com. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Confused.com's Companies House registration?
Companies House lists Inspop.com Limited under company number 3857130. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Confused.com?
Our directory captured Trustpilot as 4.2 out of 5 with 10615 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Confused.com?
Our dataset records: National
Is Confused.com in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Confused.com as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

Compare live broadband at your postcode

Independent comparison checks availability and pricing at your address across multiple providers. Enter your postcode to compare deals. BroadbandSwitch earns commission when you order via our comparison; this does not change the price you pay.