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Citizens Advice broadband

Citizens Advice broadband is a UK broadband comparison site helping consumers compare deals and switch to save money.

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About Citizens Advice broadband

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Citizens Advice broadband is a UK broadband comparison site helping consumers compare deals and switch to save money.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Citizens Advice is the UK's leading national independent consumer advice charity, providing free, impartial and confidential advice to UK consumers on a wide range of issues including broadband contract disputes, mis-selling, switching difficulties, mid-contract price rises, service quality and Ofcom complaints escalation, trading under the Citizens Advice brand since 1939. Registered as Citizens Advice Limited (Companies House 01652053, incorporated 16 July 1982) at 3rd Floor, 1 Easton Street, London WC1X 0DW and led by a board including Matthew James Swindells, the charity operates a network of local Citizens Advice bureaus across England and Wales alongside the national website citizensadvice.org.uk providing online guides and telephone helpline advice. Citizens Advice is not a broadband comparison site in the traditional commercial sense; rather, it provides consumer protection guidance, complaints support, and information to help consumers understand their rights and navigate broadband contract issues. The broadband-specific guidance pages cover switching rights, mid-contract price rise rules, Ofcom complaints escalation and the Alternative Dispute Resolution scheme framework (CISAS and Communications Ombudsman). Contact via citizensadvice.org.uk or local bureau telephone. An invaluable free-to-use consumer resource.

Key details

Year founded1939
Parent companyCharity
Legal name Citizens Advice Limited Companies House 1652053 →

Directors

Matthew James Swindells

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What stands out

  • member
  • B Corp certified for social and environmental responsibility

Coverage

National

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Questions and answers

Straight answers from our directory fields for Citizens Advice broadband. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Citizens Advice broadband's Companies House registration?
Companies House lists Citizens Advice Limited under company number 1652053. Open the official record using the Companies House link on this page.
What coverage note is on file for Citizens Advice broadband?
Our dataset records: National
Is Citizens Advice broadband in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: manual_review_verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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