{
 "report": "The Complaints Floor (Report No. 30)",
 "publisher": "BroadbandSwitch.uk, part of the SearchSwitchSave Group",
 "published": "2026-07-28",
 "source": "Ofcom, Telecoms and pay-TV complaints Q1 2026, published 2026-07-23",
 "source_url": "https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-complaints",
 "cite_as": "BroadbandSwitch.uk, The Complaints Floor (Report No. 30), 28 July 2026, broadbandswitch.uk/reports/the-complaints-floor/",
 "licence": "Free to quote with attribution",
 "headline_findings": {
  "fixed_broadband_average_q1_2026": 6,
  "record": "Lowest figure in the published series, which begins Q4 2010 at 35",
  "most_complained_about_broadband": {
   "provider": "TalkTalk",
   "value": 10
  },
  "fewest_broadband_complaints": {
   "provider": "Plusnet",
   "value": 4
  },
  "most_complained_about_mobile": {
   "provider": "Sky Mobile",
   "value": 4
  },
  "comparability": "Ofcom's published comparability groups link every broadband provider from Plusnet to Vodafone in one chain; TalkTalk is the only broadband provider not comparable to any other."
 },
 "league_tables": {
  "fixed_broadband": {
   "unit": "complaints per 100,000 subscribers",
   "period": "2026-Q1",
   "providers": [
    {
     "provider": "Plusnet",
     "q1_2025": 5,
     "q4_2025": 5,
     "q1_2026": 4
    },
    {
     "provider": "Sky",
     "q1_2025": 6,
     "q4_2025": 7,
     "q1_2026": 5
    },
    {
     "provider": "Virgin Media",
     "q1_2025": 12,
     "q4_2025": 5,
     "q1_2026": 6
    },
    {
     "provider": "EE",
     "q1_2025": 11,
     "q4_2025": 8,
     "q1_2026": 6
    },
    {
     "provider": "BT",
     "q1_2025": 11,
     "q4_2025": 8,
     "q1_2026": 7
    },
    {
     "provider": "Vodafone",
     "q1_2025": 11,
     "q4_2025": 11,
     "q1_2026": 8
    },
    {
     "provider": "TalkTalk",
     "q1_2025": 13,
     "q4_2025": 10,
     "q1_2026": 10
    }
   ],
   "industry_average_q1_2026": 6
  },
  "landline": {
   "unit": "complaints per 100,000 subscribers",
   "period": "2026-Q1",
   "providers": [
    {
     "provider": "Sky",
     "q1_2025": null,
     "q4_2025": 2,
     "q1_2026": 2
    },
    {
     "provider": "Utility Warehouse",
     "q1_2025": null,
     "q4_2025": 1,
     "q1_2026": 2
    },
    {
     "provider": "Virgin Media",
     "q1_2025": null,
     "q4_2025": 2,
     "q1_2026": 2
    },
    {
     "provider": "Vodafone",
     "q1_2025": null,
     "q4_2025": 3,
     "q1_2026": 2
    },
    {
     "provider": "EE",
     "q1_2025": null,
     "q4_2025": 6,
     "q1_2026": 3
    },
    {
     "provider": "BT",
     "q1_2025": null,
     "q4_2025": 5,
     "q1_2026": 4
    },
    {
     "provider": "NOW Broadband",
     "q1_2025": null,
     "q4_2025": 6,
     "q1_2026": 4
    },
    {
     "provider": "TalkTalk",
     "q1_2025": null,
     "q4_2025": 5,
     "q1_2026": 6
    },
    {
     "provider": "Plusnet",
     "q1_2025": null,
     "q4_2025": 5,
     "q1_2026": 7
    }
   ],
   "industry_average_q1_2026": 3
  },
  "pay_monthly_mobile": {
   "unit": "complaints per 100,000 subscribers",
   "period": "2026-Q1",
   "providers": [
    {
     "provider": "EE",
     "q1_2025": null,
     "q4_2025": 1,
     "q1_2026": 1
    },
    {
     "provider": "giffgaff",
     "q1_2025": null,
     "q4_2025": null,
     "q1_2026": 1
    },
    {
     "provider": "Vodafone",
     "q1_2025": null,
     "q4_2025": 2,
     "q1_2026": 1
    },
    {
     "provider": "Three",
     "q1_2025": null,
     "q4_2025": 1,
     "q1_2026": 2
    },
    {
     "provider": "Tesco Mobile",
     "q1_2025": null,
     "q4_2025": 1,
     "q1_2026": 2
    },
    {
     "provider": "O2",
     "q1_2025": null,
     "q4_2025": 7,
     "q1_2026": 3
    },
    {
     "provider": "iD Mobile",
     "q1_2025": null,
     "q4_2025": 3,
     "q1_2026": 3
    },
    {
     "provider": "Sky Mobile",
     "q1_2025": null,
     "q4_2025": 5,
     "q1_2026": 4
    }
   ],
   "industry_average_q1_2026": 2
  },
  "pay_tv": {
   "unit": "complaints per 100,000 subscribers",
   "period": "2026-Q1",
   "providers": [
    {
     "provider": "TalkTalk",
     "q1_2025": null,
     "q4_2025": 2,
     "q1_2026": 2
    },
    {
     "provider": "Sky",
     "q1_2025": null,
     "q4_2025": 3,
     "q1_2026": 2
    },
    {
     "provider": "Virgin Media",
     "q1_2025": null,
     "q4_2025": 3,
     "q1_2026": 3
    },
    {
     "provider": "EE",
     "q1_2025": null,
     "q4_2025": 5,
     "q1_2026": 4
    }
   ],
   "industry_average_q1_2026": 3
  }
 },
 "industry_average_series": {
  "unit": "complaints per 100,000 subscribers, industry average",
  "fixed_broadband": {
   "start": "2010-Q4",
   "values": [
    35,
    40,
    35,
    36,
    33,
    31,
    24,
    24,
    22,
    22,
    18,
    22,
    18,
    19,
    17,
    17,
    16,
    17,
    16,
    22,
    19,
    19,
    15,
    20,
    21,
    21,
    18,
    18,
    19,
    16,
    12,
    15,
    15,
    13,
    13,
    14,
    12,
    12,
    10,
    15,
    16,
    19,
    12,
    10,
    9,
    10,
    11,
    11,
    11,
    12,
    12,
    15,
    12,
    12,
    10,
    10,
    9,
    10,
    8,
    8,
    7,
    6
   ]
  },
  "landline": {
   "start": "2010-Q4",
   "values": [
    42,
    38,
    32,
    34,
    30,
    29,
    23,
    21,
    20,
    20,
    17,
    19,
    17,
    18,
    14,
    14,
    14,
    13,
    13,
    17,
    15,
    15,
    12,
    14,
    15,
    16,
    12,
    13,
    13,
    12,
    9,
    11,
    11,
    10,
    10,
    10,
    9,
    8,
    7,
    9,
    9,
    11,
    7,
    6,
    6,
    6,
    6,
    7,
    6,
    7,
    7,
    8,
    7,
    6,
    5,
    5,
    5,
    5,
    4,
    4,
    3,
    3
   ]
  },
  "pay_monthly_mobile": {
   "start": "2013-Q1",
   "values": [
    12,
    11,
    11,
    10,
    10,
    8,
    8,
    9,
    8,
    7,
    8,
    9,
    9,
    7,
    6,
    7,
    6,
    5,
    5,
    5,
    5,
    4,
    4,
    4,
    3,
    3,
    4,
    3,
    3,
    3,
    4,
    3,
    3,
    2,
    2,
    2,
    2,
    2,
    2,
    2,
    3,
    3,
    3,
    3,
    3,
    3,
    3,
    2,
    2,
    2,
    2,
    3,
    2
   ],
   "note": "Ofcom advises industry averages before Q4 2019 are not comparable with later quarters"
  },
  "pay_tv": {
   "start": "2011-Q4",
   "values": [
    5,
    5,
    5,
    4,
    4,
    4,
    4,
    6,
    5,
    5,
    5,
    4,
    3,
    4,
    4,
    5,
    4,
    4,
    4,
    4,
    5,
    5,
    4,
    5,
    5,
    5,
    5,
    8,
    5,
    5,
    5,
    6,
    4,
    5,
    4,
    5,
    5,
    6,
    4,
    3,
    3,
    4,
    4,
    4,
    3,
    5,
    5,
    7,
    5,
    4,
    4,
    4,
    3,
    4,
    3,
    3,
    3,
    3
   ],
   "note": "Ofcom advises industry averages before Q2 2018 are not comparable with later quarters"
  }
 },
 "forecast": {
  "claim": "UK landline complaints rise above 3 per 100,000 in at least one of Q2 or Q3 2026",
  "confidence": 0.65,
  "published": "2026-07-28",
  "resolution": "Scored against Ofcom's published landline industry average on the Q2 and Q3 2026 releases, reported either way in the public corrections log"
 }
}